Chapter VA 11

VA 11.04 History History: CR 20-013: cr. Register March 2022 No. 795, eff. 4-1-22; correction in (2) (intro.) made under s. 35.17, Stats., Register March 2022 No. 795.

VA 11.05 VA 11.05 Provision of services.

VA 11.05(1) (1) Case management. The department shall develop a case management plan for each participant. The plan shall specify the type and amount of service to be provided, the manner of service delivery, and the level of assistance to be provided by a community provider.

VA 11.05(2) (2) Types of assistance. The department may provide assistance to a participant or refer a participant to a community provider for assistance for any of the following services:

VA 11.05(2)(a) (a) Claims and benefits assistance.

VA 11.05(2)(b) (b) Counseling.

VA 11.05(2)(c) (c) Education.

VA 11.05(2)(d) (d) Financial assistance.

VA 11.05(2)(e) (e) Housing and utility assistance.

VA 11.05(2)(f) (f) Insurance.

VA 11.05(2)(g) (g) Job training and placement services.

VA 11.05(2)(h) (h) Mental or behavioral health services.

VA 11.05(2)(i) (i) Rehabilitation and recovery services.

VA 11.05(2)(j) (j) Transportation assistance.

VA 11.05(2)(k) (k) Treatment services for mental health or substance use disorders with appropriate diagnosis.

VA 11.05(2)(L) (L) Other services as approved by the department.

VA 11.05 History History: CR 20-013: cr. Register March 2022 No. 795, eff. 4-1-22.

VA 11.06 VA 11.06 Program participation.

VA 11.06(1) (1) Voluntary participation. Participation in the program is voluntary and may be discontinued by the participant at any time without penalty. Refusal by a participant to enroll in the program does not result in the loss of any other benefits to which the participant is otherwise entitled.

VA 11.06(2) (2) Reassessment. The department shall conduct a progress assessment interview at least every 6 months to determine a participant’s level of need, evaluate progress, and monitor compliance. If discharge from the program is indicated following the progress assessment interview, the basis of the discharge shall conform to sub. (3). The department may conduct a discharge assessment interview upon discharge and a post discharge assessment interview 60 days after discharge to assess a participant’s well-being following discharge from the program.

VA 11.06(3) (3) Discharge from program. The department may discharge a participant from the program whenever any of the following occurs:

VA 11.06(3)(a) (a) The department determines that a participant no longer meets the eligibility requirements of the program under s. VA 11.03.

VA 11.06(3)(b) (b) The department determines that the needs of a participant exceed the capabilities of the program.

VA 11.06(3)(c) (c) A participant fails to participate in the services outlined in the case management plan developed for the participant under s. VA 11.05.

VA 11.06(3)(d) (d) The department finds that a participant willfully made or caused to be made, false statements relating to the participant’s eligibility during the assessment conducted under s. VA 11.03 (2) or the reassessment conducted under sub. (2).

VA 11.06(3)(e) (e) The department determines that a participant is no longer in need of assistance under the program based on a progress assessment conducted under sub. (2).

VA 11.06(3)(f) (f) A participant voluntarily withdraws from the program.

VA 11.06(3)(g) (g) A participant is incarcerated in prison.

VA 11.06(3)(h) (h) A participant’s contact with the participant’s regional coordinator exceeds 90 days from the last encounter if the department has made reasonable attempts to contact the participant.

VA 11.06(4) (4) Appeal procedures. A participant discharged from the program may appeal a department decision by submitting a written appeal to the department’s office of legal counsel. An appeal must be received by the department within 60 calendar days after the date of the department decision.

VA 11.06 Note Note: The address to deliver an appeal is: Department of Veterans Affairs, Office of Legal Counsel, 2135 Rimrock Road, P.O. Box 7843, Madison, WI 53707-7843.

VA 11.06 History History: CR 20-013: cr. Register March 2022 No. 795, eff. 4-1-22; correction in (3) (c) made under s. 13.92 (4) (b) 7., Stats., Register February 2023 No. 806; correction in (3) (c) made under s. 35.17, Stats., Register March 2023 No. 807.

VA 11.07 VA 11.07 Administration.

VA 11.07(1) (1) funding. The department may provide funding to facilitate the provision of services under the program.

VA 11.07(2) (2) Outreach and recovery regional coordinators. The department shall employ regional coordinators to assist with the administration and coordination of the program.

VA 11.07(3) (3) Operational requirements.

VA 11.07(3)(a) (a) Policies and procedures. The department shall establish written policies and procedures for administering the program. The written policies and procedures shall include the eligibility criteria, but only those authorized under s. VA 11.03, and the discharge criteria, but only those authorized under s. VA 11.06 (3).

VA 11.07(3)(b) (b) Training. The department shall provide training and materials to all individuals involved in the operations of the program and ensure these individuals are thoroughly familiar with the requirements and operational procedures of the program.

VA 11.07(3)(c) (c) Annual review of program. The department shall review the program’s policies, procedures, and training materials at least annually and update the materials on a continuous basis to reflect current operations. The department shall maintain documentation of the review.

VA 11.07(4) (4) Protection of personal information. Any person or entity involved with the operations of the program or who provides services under the program shall ensure that all participant data and personal information collected is secure and maintained in accordance with state and federal confidentiality and privacy laws, rules, and regulations.

VA 11.07 History History: CR 20-013: cr. Register March 2022 No. 795, eff. 4-1-22.