Trans 156.03(2)(c)(c) The vendor’s past practice, reliability and record of customer service. Trans 156.03(2)(d)(d) The amount of technical support the vendor is likely to need from DMV to competently develop and maintain a public interface software, to train and manage agent needs, to maintain security of data, and to accurately and securely provide for electronic transfer of funds. Trans 156.03(2)(e)(e) The anticipated benefit to DMV and DMV customers, such as the projected volume of title and registration or renewal transactions, and the location in the state. DMV may require a prospective vendor to develop a business plan to demonstrate that the organization has assessed the business venture and projects adequate volume to maintain a viable business. Trans 156.03(2)(f)(f) The results of background checks on the vendor and its owners, employees and subcontractors including arrest and conviction records. Trans 156.03(3)(3) After DMV receives and reviews the application to participate as a vendor, the DMV project manager shall notify the applicant of the DMV decision approving or disapproving the vendor. Trans 156.03(4)(4) If approved, the vendor shall submit a specific implementation plan and begin working with DMV to develop an automated interface software application. The application shall meet the automated interface specifications prescribed by DMV. Trans 156.03(5)(5) Before an approved vendor may obtain access to DMV information systems, the vendor shall execute a contract with DMV. Trans 156.03 HistoryHistory: Cr. Register, January, 2001, No. 541, eff. 2-1-01; CR 06-101: am. (1) (a) Register April 2007 No. 616, eff. 5-1-07. Trans 156.04(1)(1) A person, business or organization desiring to contract with the DMV as an agent under s. 341.21 (2), Stats., shall comply with all of the following: Trans 156.04(1)(a)(a) The applicant shall enter into an agreement with a vendor. An agent may request service from and enter into an agreement with only one vendor. Trans 156.04(1)(b)(b) The applicant shall submit to the DMV a letter on company letterhead requesting appointment as a provider of processing or distribution services for vehicle registration or certificates of title. The letter shall include the legal business name and address of the physical location of the business. Trans 156.04(1)(c)1.1. Except as provided in subd. 2., the applicant shall provide a surety bond or letter of credit along with the request for appointment in a form prescribed by the DMV. Except as provided in subd. 2., the bond or letter of credit shall be $10,000 for an agent doing renewal transactions and $25,000 for an agent doing title transactions and original registration. The bond shall indemnify the department against claims arising from the acts or omissions of agents under the contract including, but not limited to, missing or stolen license plates, stickers, and temporary certificate of registration paper stock. The requirement for a bond does not apply to units of government or to financial institutions. Trans 156.04(1)(c)2.2. A contractor with the department under s. 110.20 (8) (am) 1., Stats., having more than 100 subcontractors, as described in s. 110.20 (8) (am) 7., Stats., that are applicants under this section may provide the surety bond or letter of credit on behalf of these applicants. The bond or letter of credit shall be $2,000 for each applicant on whose behalf the bond or letter of credit is provided. Trans 156.04(1)(e)(e) The applicant shall be in compliance with all applicable laws governing the applicant’s industry and not be under investigation by any regulatory or enforcement agency for suspected violations of applicable laws or regulations. Trans 156.04(1)(f)(f) The applicant shall employ at least one primary processing person and have at least one other employee trained as a back-up in order to ensure adequate service during business hours and that reports and documentation of registration and titling Transactions are submitted to DMV within required time limits. Trans 156.04(2)(2) Before entering a contract with an agent, DMV may consider all of the following: Trans 156.04(2)(b)(b) The agent’s familiarity with and relationship to Wisconsin motor vehicle titling and registration. Trans 156.04(2)(c)(c) The agent’s past practice, reliability, and record of customer service. Trans 156.04(2)(d)(d) The amount of technical support the agent is likely to need from DMV to competently process title or registration Transactions. Trans 156.04(2)(e)(e) The anticipated benefit to DMV and DMV customers, such as the projected volume of title and registration or renewal transactions and the location of the agent in the state. DMV may require a prospective agent to develop a business plan to demonstrate that the person, organization or company has assessed the business venture and projects adequate volume to maintain a viable business. Trans 156.04(2)(f)(f) The results of background checks on the agent and its owners and employees including arrest and conviction records. Trans 156.04 HistoryHistory: Cr. Register, January, 2001, No. 541, eff. 2-1-01; CR 06-101: am. (1) (c), (2) (a) to (d) and (f) Register April 2007 No. 616, eff. 5-1-07; 2013 Wis. Act 363: renum. (1) (c) to (1) (c) 1. and am., cr. (1) (c) 2. Register May 2014 No. 701, eff. 6-1-14. Trans 156.05(1)(1) DMV may terminate a contract or refuse to renew a contract with any vendor or agent on the following grounds: Trans 156.05(1)(a)(a) DMV has reasonable cause to doubt the accuracy or timeliness of the title and registration transactions performed by the agent or vendor. Trans 156.05(1)(b)(b) Failure of the agent or vendor to provide any documents or information required to complete a transaction. Trans 156.05(1)(c)(c) DMV has reasonable cause to doubt the compliance of the agent or vendor with any provisions of the written agreements used for the APPS program or the performance of any obligations under the written agreements of the APPS program, including the contract between DMV and the agent or vendor. Trans 156.05(1)(d)(d) Lack of compliance with performance evaluation and progressive intervention procedures contained in the contract. Trans 156.05(2)(2) If an agent’s or vendor’s actions warrant termination of the agent or vendor from the program, DMV shall invoke termination provisions which are stated in the contract between DMV and the agent or vendor. Trans 156.05 HistoryHistory: Cr. Register, January, 2001, No. 541, eff. 2-1-01; CR 06-101: am. (1) (a) and (b), r. (2) and (3), renum. (4) to be (2) Register April 2007 No. 616, eff. 5-1-07. Trans 156.06(1)(1) The maximum fees that an agent may charge a customer shall be specified in the contract. Trans 156.06(2)(2) An agent may charge a customer any amount less than the maximum fee. Trans 156.08Trans 156.08 Records. All records required to be kept by contractors under s. 341.21 (2) (c), Stats., shall be retained in electronic format by the vendor for itself and for each agent which uses the vendor for completing registration or titling transactions with DMV. Trans 156.08 HistoryHistory: Cr. Register, January, 2001, No. 541, eff. 2-1-01.
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