PSC 185.41 Employees authorized to enter a customer’s premises. PSC 185.42 Customer complaints. PSC 185.43 Construction records. PSC 185.44 Records and reports of service interruptions. PSC 185.45 Pumpage records. PSC 185.46 Metering equipment records. PSC 185.47 Other records. Subchapter V — Engineering
PSC 185.51 Requirement for good engineering practice. PSC 185.52 General construction requirements. PSC 185.53 Metering configuration. Subchapter VI — Customer Meters, Accuracy Requirements
PSC 185.65 Accuracy requirements for meters. Subchapter VII — Meter Testing
PSC 185.71 Meter testing facilities and equipment. PSC 185.72 Calibration of meter testing equipment. PSC 185.73 Testing of customer meters. PSC 185.75 Required tests of customer meters. PSC 185.751 Alternate sample-testing plan for “before-use” test for 5/8-, 3/4-, and 1-inch meters. PSC 185.76 Periodic tests. PSC 185.761 Alternative sample-testing plan for in-use meters. PSC 185.77 Request and referee tests. PSC 185.79 Remote outside meter (ROM) and automatic meter reading (AMR) system tests. PSC 185.795 Electrical safety. Subchapter VIII — Operating Requirements
PSC 185.81 Quality of water. PSC 185.82 Pressure standards. PSC 185.83 Station meters. PSC 185.85 Water audits and water loss control. PSC 185.86 Flushing mains. PSC 185.88 Frozen laterals. PSC 185.89 Adequacy of Water Supply, Emergency Operations and Interruptions of Service. PSC 185.90 Water Supply Shortage. Subchapter IX — Water Conservation and Efficiency
PSC 185.96 Customer Education Requirements. PSC 185.97 Voluntary Water Conservation Rebate or Incentive Programs. Ch. PSC 185 NoteNote: Chapter PSC 185 as it was in effect on May 31, 1972 was repealed, and a new chapter PSC 185 was created, Register, May, 1972, No. 197, effective June 1, 1972. Chapter PSC 185 as it was in effect on January 31, 1997 was repealed and a new chapter PSC 185 was created effective February 1, 1997. PSC 185.11PSC 185.11 Authorization for and application of rules. PSC 185.11(3)(3) The requirements of ch. PSC 185 shall be observed by all water public utilities, both privately and publicly owned, engaged in the pumping, purchasing, transmission, or distribution of water except that an exemption may be given by the public service commission. PSC 185.11(4)(4) Nothing in this chapter shall preclude special and individual consideration being given to exceptional or unusual situations and, upon due investigation of the facts and circumstances involved, the adoption of requirements as to individual utilities or services which shall be lesser, greater, other, or different than those provided in this chapter. PSC 185.11(5)(5) The manner of enforcing this chapter is prescribed in s. 196.66, Stats., and such other means as provided in statutory sections administered by the public service commission. PSC 185.11(6)(6) In case of emergency, where public interest requires immediate action without waiting for compliance with the specific terms of this chapter, immediate corrective action shall be taken by the utility, which action, however, shall be subject to review by the public service commission. PSC 185.11 HistoryHistory: Cr. Register, January, 1997, No. 493, eff. 2-1-97. PSC 185.12PSC 185.12 Definitions. The following terms as used in this chapter mean: PSC 185.12(1)(1) “Ability to pay” means a customer’s financial capacity to meet the customer’s utility service obligation; PSC 185.12(2)(2) “Actual meter read” means a reading obtained by the utility or other party upon physical inspection of the meter or remote outside meter (ROM); PSC 185.12(3)(3) “Automatic meter reading” (AMR) system means a system which provides digitally encoded information from an encoded meter register. The encoded information is transferred to the utility by means of remote receptacles, telephone lines, cable TV lines, power lines, or radio transmission; PSC 185.12(3e)(3e) “Class AB utility” means a public utility that has more than 4,000 service connections. PSC 185.12(3m)(3m) “Class C utility” means a public utility that has not fewer than 1,000 nor more than 4,000 service connections. PSC 185.12(3s)(3s) “Class D utility” means a public utility that has less than 1,000 service connections. PSC 185.12(3u)(3u) “Commercial customer” means a business, not-for-profit organization, or other institution that provides goods or services and that takes service for non-residential purposes. PSC 185.12 NoteNote: Churches, private schools, private colleges and universities, co-ops, and associations are non-governmental entities and are considered commercial customers.
PSC 185.12(4)(4) “Commission” means public service commission of Wisconsin; PSC 185.12(5)(5) “Complaint” means a statement or question by any person, whether a utility customer or not, concerning a wrong, grievance, injury, dissatisfaction, illegal action or procedure, dangerous condition or action committed or created by a utility, or failure of a utility to meet a utility obligation; PSC 185.12(6)(6) “Customer” means any person, owner, occupant, firm, partnership, corporation, municipality, cooperative organization, governmental agency, political entity, etc., provided with water service by any water public utility and is the party billed for payment of bills issued for use of utility service at a given premises. This definition is intended to create billing and payment responsibilities, but does not limit the need to afford occupants other protection under this chapter (e.g., evictions, emergency); PSC 185.12(7)(7) “Customer-requested termination” is cessation of service at the request of the customer; PSC 185.12(8)(8) “Deferred payment agreement” means an arrangement between a utility and a customer for payment of a delinquent amount or deposit in installments; PSC 185.12(9)(9) “Denied or refused service” means service that a utility has refused to provide to a present or future customer, occupant, or premises; PSC 185.12(10)(10) “Disconnection” means an event or action taken by the utility to terminate or discontinue the provision of service, but does not include a customer-requested termination of service; PSC 185.12(10e)(10e) “Industrial customer” means a customer who is engaged in the manufacture or production of goods. PSC 185.12(10m)(10m) “Irrigation” means the use of water to sustain crops, lawns, or landscapes, including water used on athletic fields, parks, and golf courses. PSC 185.12(10s)(10s) “Irrigation customer” means a customer who has water service provided primarily for irrigation and other outdoor uses. PSC 185.12(11)(11) “Meter” means an instrument installed to measure the volume and/or rate of flow of water delivered through it; PSC 185.12(11m)(11m) “Multi-family residential customer” means a customer taking service for a building that is intended primarily for residential purposes, has three or more dwelling units, and is served by a single water meter. PSC 185.12 NoteNote: For accounting purposes, sales to multi-family residential customers are recorded as commercial sales under to the Commission’s Uniform System of Accounts for Municipal Water Utilities (January 2008).
PSC 185.12(12)(12) “New residential customer,” for purpose of deposit, means a customer who has not received utility service in his or her name during the previous 6 months from the utility from which service is requested; PSC 185.12(12m)(12m) “Non-residential customer” means any commercial, industrial, or public authority customer. PSC 185.12(13)(13) “Occupant” means the resident or residents of a premises to which utility service is provided; PSC 185.12(14)(14) “Percent registration” means the ratio of the meter registration divided by the actual volume or rate of flow, stated in percent. Stated more simply for domestic (volumetric) meters, this is the percent of the water delivered through a meter which the meter actually registers; PSC 185.12(15)(15) “Private hydrant” means any hydrant whose lead is connected to a private water main, private lateral, or public main where the hydrant lead is owned by the customer; PSC 185.12(16)(16) “Prompt payment” means payment prior to the time when a utility could issue a notice of disconnection for nonpayment of an amount not in dispute; PSC 185.12(17)(17) “Protective service emergency” means a threat to the health or safety of a resident because of the infirmities of aging, other developmental or intellectual disabilities, or like infirmities incurred at any age, or the frailties associated with being very young; PSC 185.12(17m)(17m) “Public authority customer” means a customer that is a department, agency, or entity of the local, state, or federal government, including a public school, college, or university. PSC 185.12(18)(18) “Public hydrant” means any hydrant and lead owned by the utility and connected to a utility-owned main, whether that main is in the public right-of-way or owned by the utility on an easement through private property; PSC 185.12 NoteNote: The hydrant and related fixtures would be recorded on the books of the utility.
PSC 185.12(19)(19) “Public utility” means an entity or individual included in s. 196.01 (5), Stats., which provides water for the public and an entity authorized by s. 66.0819, Stats., which provides water and sewer service for the public; PSC 185.12(20)(20) “Remote outside meter” (ROM) means an analog device attached to a building structure which displays the reading of the base meter through electronic pulses sent from the base meter. Remote outside meters are considered part of the utility’s metering configuration. PSC 185.12(20g)(20g) “Residential customer” means a customer taking service for residential or domestic purposes but does not include a multi-family residential customer. PSC 185.12(20r)(20r) “Station meter” means a meter used to measure the volume or flow of water within a utility’s distribution system and not used to measure customer use. Station meter includes any meter used to measure water pumped from groundwater wells, surface water intakes, storage facilities, treatment facilities, or booster pumps. PSC 185.12(21)(21) “Voucher agreement” means a payment agreement guaranteed by a third party who has access to or control over the benefits and finances of a public assistance recipient. PSC 185.12(22)(22) “Water conservation” means practices, techniques, and technologies that reduce the demand for water, reduce water loss or waste, or improve water use efficiency. PSC 185.12 NoteNote: Examples of some public assistance are:
