Chapter PSC 185
STANDARDS FOR WATER PUBLIC UTILITY SERVICE
Subchapter I — General
PSC 185.11 Authorization for and application of rules. PSC 185.13 General requirement. PSC 185.15 Free or discriminatory service prohibited. PSC 185.16 Protection of water utility facilities. PSC 185.17 Interference with public service structures. PSC 185.18 Location of records. PSC 185.19 Retention of records. Subchapter II — Rate Schedules and Rules
PSC 185.21 Schedules to be filed with the commission. PSC 185.22 Information available to customers. Subchapter III — Service and Billing
PSC 185.30 Application for residential and multifamily service. PSC 185.305 Application for nonresidential service. PSC 185.31 Metered service. PSC 185.32 Meter readings and billing periods. PSC 185.34 Adjustment of bills (ROM). PSC 185.35 Adjustment of bills. PSC 185.36 Deposits for residential service. PSC 185.361 Deposits for nonresidential service. PSC 185.37 Disconnection and refusal of service. PSC 185.38 Deferred payment agreement. PSC 185.39 Dispute procedures. Subchapter IV — Records
PSC 185.41 Employees authorized to enter a customer’s premises. PSC 185.42 Customer complaints. PSC 185.43 Construction records. PSC 185.44 Records and reports of service interruptions. PSC 185.45 Pumpage records. PSC 185.46 Metering equipment records. PSC 185.47 Other records. Subchapter V — Engineering
PSC 185.51 Requirement for good engineering practice. PSC 185.52 General construction requirements. PSC 185.53 Metering configuration. Subchapter VI — Customer Meters, Accuracy Requirements
PSC 185.65 Accuracy requirements for meters. Subchapter VII — Meter Testing
PSC 185.71 Meter testing facilities and equipment. PSC 185.72 Calibration of meter testing equipment. PSC 185.73 Testing of customer meters. PSC 185.75 Required tests of customer meters. PSC 185.751 Alternate sample-testing plan for “before-use” test for 5/8-, 3/4-, and 1-inch meters. PSC 185.76 Periodic tests. PSC 185.761 Alternative sample-testing plan for in-use meters. PSC 185.77 Request and referee tests. PSC 185.79 Remote outside meter (ROM) and automatic meter reading (AMR) system tests. PSC 185.795 Electrical safety. Subchapter VIII — Operating Requirements
PSC 185.81 Quality of water. PSC 185.82 Pressure standards. PSC 185.83 Station meters. PSC 185.85 Water audits and water loss control. PSC 185.86 Flushing mains. PSC 185.88 Frozen laterals. PSC 185.89 Adequacy of Water Supply, Emergency Operations and Interruptions of Service. PSC 185.90 Water Supply Shortage. Subchapter IX — Water Conservation and Efficiency
PSC 185.96 Customer Education Requirements. PSC 185.97 Voluntary Water Conservation Rebate or Incentive Programs. Ch. PSC 185 NoteNote: Chapter PSC 185 as it was in effect on May 31, 1972 was repealed, and a new chapter PSC 185 was created, Register, May, 1972, No. 197, effective June 1, 1972. Chapter PSC 185 as it was in effect on January 31, 1997 was repealed and a new chapter PSC 185 was created effective February 1, 1997. PSC 185.11PSC 185.11 Authorization for and application of rules. PSC 185.11(3)(3) The requirements of ch. PSC 185 shall be observed by all water public utilities, both privately and publicly owned, engaged in the pumping, purchasing, transmission, or distribution of water except that an exemption may be given by the public service commission. PSC 185.11(4)(4) Nothing in this chapter shall preclude special and individual consideration being given to exceptional or unusual situations and, upon due investigation of the facts and circumstances involved, the adoption of requirements as to individual utilities or services which shall be lesser, greater, other, or different than those provided in this chapter. PSC 185.11(5)(5) The manner of enforcing this chapter is prescribed in s. 196.66, Stats., and such other means as provided in statutory sections administered by the public service commission. PSC 185.11(6)(6) In case of emergency, where public interest requires immediate action without waiting for compliance with the specific terms of this chapter, immediate corrective action shall be taken by the utility, which action, however, shall be subject to review by the public service commission. PSC 185.11 HistoryHistory: Cr. Register, January, 1997, No. 493, eff. 2-1-97. PSC 185.12PSC 185.12 Definitions. The following terms as used in this chapter mean: PSC 185.12(1)(1) “Ability to pay” means a customer’s financial capacity to meet the customer’s utility service obligation; PSC 185.12(2)(2) “Actual meter read” means a reading obtained by the utility or other party upon physical inspection of the meter or remote outside meter (ROM); PSC 185.12(3)(3) “Automatic meter reading” (AMR) system means a system which provides digitally encoded information from an encoded meter register. The encoded information is transferred to the utility by means of remote receptacles, telephone lines, cable TV lines, power lines, or radio transmission; PSC 185.12(3e)(3e) “Class AB utility” means a public utility that has more than 4,000 service connections. PSC 185.12(3m)(3m) “Class C utility” means a public utility that has not fewer than 1,000 nor more than 4,000 service connections. PSC 185.12(3s)(3s) “Class D utility” means a public utility that has less than 1,000 service connections. PSC 185.12(3u)(3u) “Commercial customer” means a business, not-for-profit organization, or other institution that provides goods or services and that takes service for non-residential purposes. PSC 185.12 NoteNote: Churches, private schools, private colleges and universities, co-ops, and associations are non-governmental entities and are considered commercial customers.
PSC 185.12(4)(4) “Commission” means public service commission of Wisconsin; PSC 185.12(5)(5) “Complaint” means a statement or question by any person, whether a utility customer or not, concerning a wrong, grievance, injury, dissatisfaction, illegal action or procedure, dangerous condition or action committed or created by a utility, or failure of a utility to meet a utility obligation;
