Chapter DOC 347

DOC 347.38 DOC 347.38 Grievance procedure.

DOC 347.38(1) (1) General.

DOC 347.38(1)(a) (a) The facility shall provide all youth with access to a grievance procedure that provides an opportunity for resolution of complaints.

DOC 347.38(1)(b) (b) The facility shall provide a process by which youth can submit grievances in a confidential manner that is only accessible by a supervisor or designee.

DOC 347.38(2) (2) Procedure.

DOC 347.38(2)(a) (a) The facility shall screen all grievances within 24 hours of receipt, excluding weekends and holidays. Priority shall be given to grievances concerning health and safety.

DOC 347.38(2)(b) (b) The facility shall, within 7 days of receipt of the grievance, issue a written response and provide a copy to the youth. The response shall state the issue, the facts upon which any decision is based, the decision, and the reasons for the decision.

DOC 347.38(2)(c) (c) The facility shall provide at least one level of appeal.

DOC 347.38(2)(d) (d) The facility shall maintain a grievance log that includes all of the following:

DOC 347.38(2)(d)1. 1. The date and time each grievance is received.

DOC 347.38(2)(d)2. 2. The nature of the grievance.

DOC 347.38(2)(d)3. 3. The date of the response.

DOC 347.38(2)(d)4. 4. The individual issuing a response.

DOC 347.38(2)(d)5. 5. The status of any appeal.

DOC 347.38(3) (3) Retaliation. The facility shall prohibit retaliation for use of the grievance procedure.

DOC 347.38 History History: CR 20-030: cr. Register October 2021 No. 790, eff. 11-1-21; correction in (2) (d) 5. made under s. 35.17, Stats., Register October 2021 No. 790.

subch. VIII of ch. DOC 347 Subchapter VIII — Programs and Services

DOC 347.39 DOC 347.39 General. Programs and services under this subchapter shall conform to the following requirements:

DOC 347.39(1) (1) The facility shall do all of the following:

DOC 347.39(1)(a) (a) Provide programming that consists of structured treatment, leisure, recreational, exercise, and educational activities.

DOC 347.39(1)(b) (b) Incorporate evidence-based practices and trauma-informed and science aligned principles in programs and services.

DOC 347.39(1)(c) (c) Provide programs and services that are responsive to the genders, sexual orientations, disabilities, socioeconomic statuses, cultural, racial and ethnic backgrounds, experiences, interests, and primary languages of youth.

DOC 347.39(1)(d) (d) Post and adhere to a daily schedule of programs and services in each living unit. Reasons for any deviations from scheduled activities shall be documented.

DOC 347.39(1)(e) (e) Encourage youth to be out of their rooms and engaged in programming.

DOC 347.39(1)(f) (f) Ensure youth have daily access to the facility’s outdoor recreation space under s. DOC 347.10 (10), weather permitting.

DOC 347.39(2) (2) Programming may be provided by staff, volunteers, contractors, or community groups.

DOC 347.39(3) (3) If a facility uses volunteers, the operational plan under s. DOC 347.08 shall contain policies and procedures relating to the use of volunteers, including the completion of criminal background checks, orientation and training, and extent of supervision and responsibilities.

DOC 347.39(4) (4) The facility shall ensure that equitable gender-responsive programming exists for youth in the facility. The facility shall not limit access to recreation and vocational opportunities on the basis of gender.

DOC 347.39(5) (5) Youth are not required to participate in uncompensated work assignments unless the work is related to housekeeping, maintenance of the facility or grounds, personal hygienic needs, or part of an approved training or community service program.

DOC 347.39 History History: CR 20-030: cr. Register October 2021 No. 790, eff. 11-1-21.

DOC 347.40 DOC 347.40 Community partnerships for programming.

DOC 347.40(1) (1) The facility shall pursue partnerships with community organizations to enhance available services and resources in the facility.

DOC 347.40(2) (2) Youth may volunteer and participate in programs and services within the community in accordance with s. DOC 347.15.

DOC 347.40 History History: CR 20-030: cr. Register October 2021 No. 790, eff. 11-1-21.

DOC 347.41 DOC 347.41 Education. The facility shall do all of the following:

DOC 347.41(1) (1) Ensure that youth have access to education, as provided by the school district in which the facility is located.

DOC 347.41(2) (2) Notify the school district in which the facility is located when youth are placed in the facility.

DOC 347.41(3) (3) Cooperate with the school district in which the facility is located in the implementation of an educational program.

DOC 347.41(4) (4) Communicate to the department of public instruction concerns regarding adequacy of educational programming within facilities.

DOC 347.41(5) (5) Document on a daily basis all of the following:

DOC 347.41(5)(a) (a) Number of hours of instruction by a teacher.

DOC 347.41(5)(b) (b) Number of youth receiving instruction.

DOC 347.41(5)(c) (c) Names of youth who refused to participate in education.

DOC 347.41(5)(d) (d) Names of youth who were unable to participate and the reasons for the inability.

DOC 347.41 History History: CR 20-030: cr. Register October 2021 No. 790, eff. 11-1-21.

DOC 347.42 DOC 347.42 Vocational opportunities. The facility shall do all of the following:

DOC 347.42(1) (1) Provide youth the opportunity to receive vocational and career counseling.

DOC 347.42(2) (2) Provide training on soft skills and work readiness.

DOC 347.42(3) (3) Offer eligible youth vocational opportunities consistent with available resources.

DOC 347.42(4) (4) Provide eligible youth the opportunity to pursue post-secondary education.

DOC 347.42 History History: CR 20-030: cr. Register October 2021 No. 790, eff. 11-1-21.

DOC 347.43 DOC 347.43 Independent living and life skills programming. The facility shall provide youth with structured experience in independent living and life skills that may include the following components:

DOC 347.43(1) (1) Independent living.

DOC 347.43(1)(a) (a) Ability to find safe, stable, and affordable housing.

DOC 347.43(1)(b) (b) Basic home maintenance and cleaning skills.

DOC 347.43(1)(c) (c) Meal planning and cooking skills.

DOC 347.43(1)(d) (d) Transportation skills.

DOC 347.43(1)(e) (e) Obtaining medical, dental, and mental health care.

DOC 347.43(1)(f) (f) Money management.

DOC 347.43(2) (2) Life skills.

DOC 347.43(2)(a) (a) Development of youths’ emotional regulation, self-responsibility, and resilience.

DOC 347.43(2)(b) (b) Development of appropriate pro-social relationships.

DOC 347.43(2)(c) (c) Fostering protective skills against victimization.

DOC 347.43 History History: CR 20-030: cr. Register October 2021 No. 790, eff. 11-1-21.

DOC 347.44 DOC 347.44 Leisure activities, recreation, and exercise.

DOC 347.44(1) (1) Leisure activities. The facility shall offer youth a range of leisure activities.

DOC 347.44(2) (2) Recreation. The facility shall do all of the following:

DOC 347.44(2)(a) (a) Have a supervised and scheduled recreation and exercise program.

DOC 347.44(2)(b) (b) Ensure all youth have access to at least one hour of large muscle exercise every weekday and at least 2 hours of large muscle exercise each Saturday and Sunday in a space outside of their own rooms.

DOC 347.44(2)(c) (c) Have and maintain supplies and equipment to provide a variety of recreational and exercise activities.

DOC 347.44 History History: CR 20-030: cr. Register October 2021 No. 790, eff. 11-1-21; correction in (2) (b) made under s. 35.17, Stats., Register October 2021 No. 790.

DOC 347.45 DOC 347.45 Youth, family, and social supporter engagement.

DOC 347.45(1) (1) Orientation and access.

DOC 347.45(1)(a) (a) Orientation and information. The facility shall provide a parent, guardian, or legal custodian orientation materials upon admission.

DOC 347.45(1)(b) (b) Access to youth. The facility shall provide youth access to social supporters in accordance with s. DOC 347.34.

DOC 347.45(2) (2) Opportunities for input. The facility shall do all of the following:

DOC 347.45(2)(a) (a) Provide multiple methods for social supporters to provide recommendations regarding facility programming, services, and operations.

DOC 347.45(2)(b) (b) Provide opportunities for social supporters to submit a formal complaint regarding facility programming, services, visitation, and operations. The facility shall respond to formal complaints within 7 days, excluding weekends and holidays.

DOC 347.45(2)(c) (c) Provide multiple methods for youth to provide recommendations regarding facility programming, services, and operations.

DOC 347.45(3) (3) Interactions. Subject to s. DOC 347.46, the facility shall provide opportunities for youth and social supporter interactions through a variety of activities.

DOC 347.45 History History: CR 20-030: cr. Register October 2021 No. 790, eff. 11-1-21.

DOC 347.46 DOC 347.46 Case plan and treatment.

DOC 347.46(1) (1) Case plan.

DOC 347.46(1)(a) (a) The facility shall develop a written case plan for the youth within 30 days of admission based on the assessment in s. DOC 347.14.

DOC 347.46(1)(b) (b) Case planning teams shall, at a minimum, consist of all of the following:

DOC 347.46(1)(b)1. 1. The youth.

DOC 347.46(1)(b)2. 2. The youth’s identified family or legal guardian.

DOC 347.46(1)(b)3. 3. A clinical staff member.

DOC 347.46(1)(b)4. 4. A case manager.