Chapter DOC 310

DOC 310.04(1)(a) (a) Provide access to written notification of the complaint procedures to inmates.

DOC 310.04(1)(b) (b) Provide each inmate written or oral explanation of the complaint procedures.

DOC 310.04(1)(c) (c) Provide an inmate the opportunity to ask and have questions answered relating to the complaint procedure.

DOC 310.04(1)(d) (d) Provide complaint and appeal forms.

DOC 310.04(1)(e) (e) Permit an inmate to seek assistance to file a complaint.

DOC 310.04(1)(f) (f) Not subject an inmate to retaliation for participation in the ICRS.

DOC 310.04(1)(g) (g) Allow an inmate to pursue a complaint of retaliation through the ICRS.

DOC 310.04(1)(h) (h) Review and investigate inmate complaints.

DOC 310.04(2) (2) Inappropriate use of the ICRS per s. DOC 310.07 (4) may be subject to discipline under ch. DOC 303.

DOC 310.04(3) (3) The warden shall designate an employee to function as an institution complaint examiner or to assist in the process.

DOC 310.04 History History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18; correction in (2) made under s. 35.17, Stats., Register March 2018.

DOC 310.05 DOC 310.05 Exhaustion of administrative remedies. Before an inmate may commence a civil action or special proceedings, the inmate shall exhaust all administrative remedies the department has promulgated by rule.

DOC 310.05 History History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18.

DOC 310.06 DOC 310.06 Scope of complaint review system.

DOC 310.06(1) (1) An inmate may use the ICRS to raise issues regarding policies, rules, living conditions, or employee actions that personally affect the inmate or institution environment.

DOC 310.06(2) (2) An inmate may raise issues, including civil rights claims, through the ICRS regarding classification, disciplinary actions, administrative confinement, or request for qualified leave, and decisions regarding requests to authorize new religious practice or religious property only after exhausting any of the following, as appropriate:

DOC 310.06(2)(a) (a) The classification administrative review process under ch. DOC 302.

DOC 310.06(2)(b) (b) The disciplinary appeal process under ch. DOC 303.

DOC 310.06(2)(c) (c) The administrative confinement review process under ch. DOC 308.

DOC 310.06(2)(d) (d) A request for qualified leave process under ch. DOC 326.

DOC 310.06(2)(e) (e) A review process designated by the department for the request of new religious practice or property.

DOC 310.06(3) (3) An inmate may not use the ICRS to challenge any of the following:

DOC 310.06(3)(a) (a) A complaint or submission returned under the provisions of s. DOC 310.09 (3) or 310.12 (4) (a) to (e).

DOC 310.06(3)(b) (b) A parole commission decision.

DOC 310.06(3)(c) (c) A classification decision.

DOC 310.06(3)(d) (d) Records or actions not originated by the division.

DOC 310.06(3)(e) (e) The declination or denial of a public record request.

DOC 310.06(3)(f) (f) The content of health care records.

DOC 310.06(3)(g) (g) Actions of the legislature.

DOC 310.06(3)(h) (h) Court decisions or orders.

DOC 310.06 History History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18; correction in (3) (a) made under s. 35.17, Stats., Register March 2018 No. 747.

DOC 310.07 DOC 310.07 Filing of complaints.

DOC 310.07(1) (1) Prior to filing a formal complaint, an inmate shall attempt to resolve the issue by following the designated process specific to the subject of the complaint. The ICE may request inmates to provide evidence of having followed the specified process.

DOC 310.07(2) (2) An inmate shall file a complaint within 14 days after the occurrence giving rise to the complaint. At the discretion of the ICE, a late complaint may be accepted for good cause. An inmate shall request to file a late complaint in the written complaint and explicitly provide the reason for the late filing.

DOC 310.07(3) (3) Each complaint shall meet all of the following requirements:

DOC 310.07(3)(a) (a) Be submitted on a complaint form provided by the department.

DOC 310.07(3)(b) (b) Be legibly handwritten or typed.

DOC 310.07(3)(c) (c) Be filed only under the name by which the inmate was committed to the department or the legal name granted by a court.

DOC 310.07(3)(d) (d) Include the inmate’s original signature.

DOC 310.07(3)(e) (e) Not exceed 500 words total and not exceed two pages.

DOC 310.07(3)(f) (f) Provide relevant supporting documentation, which may be accepted at the discretion of the ICE.

DOC 310.07(4) (4) A complaint will not be processed and a referral for disciplinary action may occur in accordance with ch. DOC 303 if the complaint contains any of the following:

DOC 310.07(4)(a) (a) Obscene, profane, abusive, or threatening language unless such language is necessary to describe the factual basis of the complaint.

DOC 310.07(4)(b) (b) A foreign substance.

DOC 310.07(5) (5) Each complaint may contain only one clearly identified issue.

DOC 310.07(6) (6) A complaint must contain sufficient information for the department to investigate and decide the complaint.

DOC 310.07(7) (7) An inmate may not file more than one complaint per calendar week except that any of the following are not subject to the filing restrictions contained in this paragraph:

DOC 310.07(7)(a) (a) Complaints regarding the inmate’s health and personal safety.

DOC 310.07(7)(b) (b) Complaints made under PREA.

DOC 310.07(8) (8) An inmate shall submit a signed complaint by placing it in a receptacle designated for complaints or by submitting it to the ICE office through institution or USPS mail.

DOC 310.07(9) (9) If an inmate is transferred after an incident but before filing a complaint, the inmate shall file a complaint related to the incident at the currently assigned institution. The ICE shall refer the complaint to the ICE at the appropriate institution for investigation and reviewing authority decision. If the transfer is to a contracted facility, the inmate shall file the complaint with the institution where the issue arose.

DOC 310.07(10) (10) Inmates shall file complaints with the institution where the incident occurred.

DOC 310.07(11) (11) The ICE may waive any requirements under this section for good cause.

DOC 310.07 History History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18.

DOC 310.08 DOC 310.08 PREA complaint procedure. An inmate may file a complaint alleging sexual abuse using the procedures under this chapter. The following provisions apply to complaints alleging sexual abuse or sexual harassment:

DOC 310.08(1) (1) Notwithstanding s. DOC 310.07 (2), an inmate may file a complaint regarding sexual abuse or sexual harassment at any time. If a portion of the complaint alleges an issue that does not relate to sexual abuse or sexual harassment, the time limits under s. DOC 310.07 apply.

DOC 310.08(2) (2) Notwithstanding s. DOC 310.07 (1) or (8), an inmate is not required to attempt to resolve the issue with the staff member who is the subject of the complaint or to file a complaint regarding sexual abuse or sexual harassment with the staff member who is the subject of the complaint. The inmate may use an alternative method of filing, including submission of the complaint directly to the warden.

DOC 310.08(3) (3) Complaints filed under this section will be referred for a PREA investigation. Department policy shall address the requirements that investigations regarding allegations of sexual abuse or sexual harassment be completed within established time frames.

DOC 310.08(4) (4) Third parties, including fellow inmates, staff members, family members, attorneys, and outside advocates, shall be permitted to assist an inmate in filing a request for administrative remedies relating to allegations of sexual abuse or sexual harassment and shall also be permitted to file such requests on behalf of inmates. Requests for administrative remedies filed under this section will be referred for a PREA investigation.

DOC 310.08(5) (5) Emergency grievance procedures for complaints alleging a substantial risk of imminent sexual abuse or sexual harassment will be handled in the following manner:

DOC 310.08(5)(a) (a) The inmate may contact any staff member who is not the subject of the allegation for immediate corrective action.

DOC 310.08(5)(b) (b) The inmate may file a complaint. Complaints collected under s. DOC 310.08 shall be immediately forwarded to the warden to determine if immediate action is warranted.

DOC 310.08(5)(c) (c) Reports of substantial risk of imminent sexual abuse or sexual harassment outside of the complaint process under this chapter shall be immediately forwarded to the warden to determine if immediate action is warranted.

DOC 310.08(5)(d) (d) Further response will be in accordance with department policy.

DOC 310.08(6) (6) The warden may discipline an inmate for filing a complaint related to alleged sexual abuse or sexual harassment only if the warden demonstrates that the inmate filed the complaint in bad faith.

DOC 310.08(7) (7) Time frames are waived for PREA related complaints, this does not apply to PREA related complaint appeals.

DOC 310.08 History History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18.

DOC 310.09 DOC 310.09 Filing of complaint appeal.

DOC 310.09(1) (1) An inmate may appeal the reviewing authority decision to the CCE within 14 days after the date of the decision or if the inmate does not receive a decision 45 days after the date the ICE enters the complaint.

DOC 310.09(2) (2) Appeals shall meet all of the following requirements:

DOC 310.09(2)(a) (a) Be submitted on a form provided by the department.

DOC 310.09(2)(b) (b) Be legibly handwritten or typed.

DOC 310.09(2)(c) (c) Be filed only under the name by which the inmate was committed to the department or the legal name granted by a court.

DOC 310.09(2)(d) (d) Include the inmate’s original signature.

DOC 310.09(2)(e) (e) Not exceed 500 words total and not exceed two pages.

DOC 310.09(2)(f) (f) Provide relevant supporting documentation, which may be accepted at the discretion of the CCE.

DOC 310.09(2)(g) (g) Be limited to the issue raised in the original complaint.

DOC 310.09(3) (3) An appeal will not be processed and a referral for disciplinary action may occur in accordance with ch. DOC 303 if the complaint contains any of the following:

DOC 310.09(3)(a) (a) Obscene, profane, abusive, or threatening language unless such language is necessary to describe the factual basis of the complaint.

DOC 310.09(3)(b) (b) A foreign substance.

DOC 310.09 History History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18.

DOC 310.10 DOC 310.10 Processing complaints.

DOC 310.10(1) (1) The ICE shall collect and date stamp all complaints with the date collected.

DOC 310.10(2) (2) The ICE shall accept the complaint, return the complaint in accordance with sub. (5), or reject the complaint in accordance with sub. (6).

DOC 310.10(3) (3) The ICE shall assign a file number and classification code to an accepted or rejected complaint.

DOC 310.10(4) (4) The ICE shall give written notice to the inmate within 10 days of collection that the complaint has been received.

DOC 310.10(5) (5) The ICE may return a complaint within 10 days if it does not meet the criteria under s. DOC 310.07 (1), (3), (4), and (5) to permit the inmate to resubmit the complaint after correcting issues noted by the ICE. Inmates shall be given one opportunity to correct and resubmit a returned complaint. The ICE shall grant 10 days for receipt of the corrected complaint.

DOC 310.10(6) (6) The ICE may reject a complaint for the following reasons:

DOC 310.10(6)(a) (a) The inmate submitted the complaint solely for the purpose of harassing or causing a person to suffer emotional distress or to fear bodily injury.