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Note: Service facilitators, for example, need a thorough understanding of facilitation and conflict resolution techniques, resources for meeting basic needs, any eligibility requirements of potential resource providers and procedures for accessing these resources. Mental health professionals and substance abuse professionals will need training regarding the scope of their authority to authorize services and procedures to be followed in the authorization process.
(c) Ongoing training program. The CCS shall ensure that each staff member receives at least 8 hours of inservice training a year that shall be designed to increase the knowledge and skills received by staff members in the orientation training provided under par. (b). Staff shared with other community mental health or substance abuse programs may apply documented in-service hours received in those programs toward this requirement if that training meets the requirements under this chapter. Ongoing in-service training shall include one or more of the following:
1. Time set aside for in–service training, including discussion and presentation of current principles and methods of providing psychosocial rehabilitation services.
2. Presentations by community resource staff from other agencies, including consumer operated services.
3. Conferences or workshops.
(d) Training records. Updated, written copies of the orientation and ongoing training programs and documentation of the orientation and ongoing training received by staff members and volunteers shall be maintained as part of the central administrative records of the CCS.
History: CR 04-025: cr. Register October 2004 No. 586, eff. 11-1-04; corrections in (1) (b) 6. and 7. made under s. 13.92 (4) (b) 7., Stats., Register November 2008 No. 635.
Subchapter V — Consumer Services
DHS 36.13Consumer application.
(1)Application. Any person seeking services under this chapter shall complete an application for services. Upon receipt of an application the CCS shall determine the applicant’s need for psychosocial rehabilitation services pursuant to s. DHS 36.14.
(1m)Admission agreement. An admission agreement that includes all of the following shall be signed by applicant at the time of application to the CCS:
(a) The nature of the CCS in which the consumer will be participating, including the hours of operation and how to obtain crisis services during hours in which the CCS does not operate, and staff member titles and responsibilities.
(b) The consumer rights under s. DHS 36.19.
(c) An acknowledgement of receipt and understanding of the information received in pars. (a) and (b).
(2)Services pending determination of the need for psychosocial rehabilitation services. Pending determination of the need for psychosocial rehabilitation services, the CCS shall identify any immediate needs of the consumer. The applicant may be provided with psychosocial rehabilitation services and supportive activities, including identifying recovery team members under s. DHS 36.16 (7) to meet those needs only after the occurrence of all of the following:
(a) A mental health professional has authorized services as evidenced by the signature of the mental health professional as required in s. DHS 36.15.
(b) The assessment of initial needs and the authorization for services have been documented.
(c) An admission agreement is signed by the applicant.
(3)Determination of the need for psychosocial rehabilitation services. The need for psychosocial rehabilitation services shall be determined pursuant to s. DHS 36.14.
(4)Discrimination prohibited. The CCS shall ensure that no consumer is denied benefits or services or is subjected to discrimination on the basis of age, race or ethnicity, religion, color, sexual orientation, marital status, arrest or conviction record, ancestry, national origin, disability, gender, sexual orientation or physical condition.
History: CR 04-025: cr. Register October 2004 No. 586, eff. 11-1-04.
DHS 36.14Criteria for determining the need for psychosocial rehabilitation services. Psychosocial rehabilitation services shall be available to individuals who are determined to require more than outpatient counseling but less than the services provided by a community support program under s. 51.421, Stats., and ch. DHS 63, as a result of a department-approved functional screen and meet all of the following criteria:
(1)Has a diagnosis of a mental disorder or a substance use disorder.
(2)Has a functional impairment that interferes with or limits one or more major life activities and results in needs for services that are described as ongoing, comprehensive and either high-intensity or low-intensity. Determination of a qualifying functional impairment is dependent upon whether the applicant meets one of the following descriptions:
(a) ‘Group 1’. Persons in this group include children and adults in need of ongoing, high-intensity, comprehensive services who have diagnoses of a major mental disorder or substance-use disorder, and substantial needs for psychiatric, substance abuse, or addiction treatment.
(b) ‘Group 2’. Persons in this group include children and adults in need of ongoing, low-intensity comprehensive services who have a diagnosed mental or substance-use disorder. These individuals generally function in a fairly independent and stable manner but may occasionally experience acute psychiatric crises.
Note: Appropriate identification of mental health or substance-use related problems for this group is critical, especially because they are often first seen in non-mental health or substance-use treatment settings, e.g., primary care sector, school system, law enforcement, child welfare, aging services, domestic violence shelters, etc.
(a) If the department-approved functional screen cannot be completed at the time of the consumer’s application, the CCS shall conduct an assessment of the applicant’s needs pursuant to s. DHS 36.16 (3) and (4). An assessment conducted under s. DHS 36.16 (3) and (4) may be abbreviated if any one of the conditions under s. DHS 36.16 (5) applies.
(b) If an applicant is determined to not need psychosocial rehabilitation services, no additional psychosocial rehabilitation services may be provided to the applicant by the CCS program. The applicant shall be given written notice of the determination and referred to a non-CCS program. The applicant may submit a written request for a review of the determination to the department.
Note: A written request for a review of the determination of need for psychosocial rehabilitation services should be addressed to the Bureau of Mental Health and Substance Abuse Services, 1 W. Wilson Street, Room 433, PO Box 7851, Madison, WI 53707-7851.
(c) If an applicant is determined to need psychosocial rehabilitation services, a comprehensive assessment shall be conducted under s. DHS 36.16 (3) and (4) unless the following conditions are present:
1. A comprehensive assessment was conducted and completed under par. (a).
2. The consumer qualifies for an abbreviated assessment under s. DHS 36.16 (5).
History: CR 04-025: cr. Register October 2004 No. 586, eff. 11-1-04; correction in (intro.) made under s. 13.92 (4) (b) 7., Stats., Register November 2008 No. 635.
DHS 36.15Authorization of services.
(1)Before a service is provided to an applicant under s. DHS 36.13 (2) or 36.17, a mental health professional shall do all of the following:
(a) Review and attest to the applicant’s need for psychosocial rehabilitation services and medical and supportive activities to address the desired recovery goals.
(b) Assure that a statement authorizing the proposed psychosocial rehabilitation services under the standards set forth in par. (a) is provided and filed in the consumer service record.
(2)If the applicant has or may have a substance-use disorder, a substance abuse professional shall also sign the authorization for services.
History: CR 04-025: cr. Register October 2004 No. 586, eff. 11-1-04.
DHS 36.16Assessment process.
(1)Policies and procedures. The CCS shall implement policies and procedures that address the requirements under this section.
(2)Facilitation. All of the following shall occur concerning the assessment:
(a) The assessment process and the assessment summary required under sub. (6) shall be completed within 30 days of receipt of an application for services. The assessment process shall be explained to the consumer and, if appropriate, a legal representative or family member.
(b) The assessment process shall be facilitated by a service facilitator.
(c) Substance use diagnoses shall be established by a substance abuse professional. An assessment of the consumer’s substance use, strengths and treatment needs also shall be conducted by a substance abuse professional.
(d) The assessment process shall incorporate, to the greatest extent possible, the consumer’s unique perspective and own words about how he or she views his or her recovery, experience, challenges, strengths, resources and needs in each of the domains included in the assessment process.
(3)Assessment criteria. The assessment shall be comprehensive and accurate. The assessment shall be conducted within the context of the domains listed in sub. (4), and any other domains identified by the CCS, and shall be consistent with all of the following:
(a) Be based upon known facts and recent information and evaluations and include assessment for co-existing mental health disorders, substance-use disorders, physical or mental impairments and medical problems.
(b) Be updated as new information becomes available.
(c) Address the strengths, needs, recovery goals, priorities, preferences, values and lifestyle of the consumer.
(d) Address age and developmental factors that influence appropriate outcomes, goals and methods for addressing them.
(e) Identify the cultural and environmental supports as they affect identified goals and desired outcomes and preferred methods for achieving the identified goals.
(f) Identify the consumer’s recovery goals and understanding of options for treatment, psychosocial rehabilitation services and self-help programs to address those goals.
(4)Assessment domains. The assessment process shall address all of the following domains of functioning:
(a) Life satisfaction.
(b) Basic needs.
(c) Social network and family involvement. In this paragraph “family involvement” means the activities of a family member to support a consumer receiving psychosocial rehabilitation services. Except where rights of visitation have been terminated, the family of a minor shall always be included. The family of an adult consumer may be involved only when the adult has given written permission.
(d) Community living skills.
(e) Housing issues.
(f) Employment.
(g) Education.
(h) Finances and benefits.
(i) Mental health
(j) Physical health.
(k) Substance use.
(L) Trauma and significant life stressors.
(m) Medications.
(n) Crisis prevention and management.
(o) Legal status.
(p) Any other domain identified by the CCS.
(5)Abbreviated Assessment.
(a) The assessment in sub. (3) may be abbreviated if the consumer has signed an admission agreement and one of the following circumstances apply:
1. The consumer’s health or symptoms are such that only limited information can be obtained immediately.
2. The consumer chooses not to provide information necessary to complete a comprehensive assessment at the time of application.
3. The consumer is immediately interested in receiving only specified services that require limited information.
(b) An assessment conducted under this subsection shall meet the requirements under sub. (3) to the extent possible within the context that precluded a comprehensive assessment.
(c) The assessment summary required to be completed under sub. (6) shall include the specific reason for abbreviating the assessment.
(d) An abbreviated assessment shall be valid for up to 3 months from the date of the application. Upon the expiration date, a comprehensive assessment shall be conducted to continue psychosocial rehabilitation services. If a comprehensive assessment cannot be conducted when the abbreviated assessment expires, the applicant shall be given notice of a determination that the consumer does not need psychosocial rehabilitation services pursuant to the requirements of s. DHS 36.14 (3) (b).
(6)Assessment summary. The assessment shall be documented in an assessment summary that shall be prepared by a member of the recovery team and shall include all of the following:
(a) The period of time within which the assessment was conducted. Each meeting date shall be included.
(b) The information on which outcomes and service recommendations are based.
(c) Desired outcomes and measurable goals desired by the consumer.
(d) The names and relationship to the consumer of all individuals who participated in the assessment process.
(e) Significant differences of opinion, if any, which are not resolved among members of the recovery team.
(f) Signatures of persons present at meetings being summarized.
(7)Recovery team.
(a) The consumer shall be asked to participate in identifying members of the recovery team.
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Published under s. 35.93, Stats. Updated on the first day of each month. Entire code is always current. The Register date on each page is the date the chapter was last published.