Chapter DFI-CU 63

DFI-CU 63.07(2)(a)4.a. a. $50 or the amount of unauthorized transfers that occur within the 2 business days, whichever is less.

DFI-CU 63.07(2)(a)4.b. b. The amount of unauthorized transfers that occur after the close of 2 business days and before notice to the credit union, if the credit union establishes that these transfers would not have occurred had the customer notified the credit union within that 2-day period.

DFI-CU 63.07(2)(a)5. 5. A customer must report an unauthorized transfer from the unauthorized use of a plastic card or other access device to a remote terminal that appears on a periodic statement within 60 days of the credit union’s transmittal of the statement to avoid liability for subsequent transfers. If the customer fails to do so, the customer’s liability may not exceed the amount of the unauthorized transfers that occur after the close of the 60 days and before notice to the credit union and that the credit union establishes would not have occurred had the customer notified the credit union within the 60-day period. When a plastic card or other access device is involved in the unauthorized transfer, the customer may be liable for other amounts set forth in subd. 3. or 4., as applicable.

DFI-CU 63.07(2)(a)6. 6. If the customer’s delay in notifying the credit union as provided in subd. 5. was due to extenuating circumstances, the credit union shall extend the time specified in subd. 5. to a reasonable period.

DFI-CU 63.07(2)(a)7. 7.

DFI-CU 63.07(2)(a)7.a. a. Notice to a credit union is given when a customer takes steps reasonably necessary to provide the credit union with the pertinent information, whether or not a particular employee or agent of the credit union actually receives the information.

DFI-CU 63.07(2)(a)7.b. b. A customer may notify the credit union in person, by telephone, or in writing.

DFI-CU 63.07(2)(a)7.c. c. Written notice is considered given at the time the customer mails the notice or delivers it for transmission to the credit union by any other usual means. Notice may be considered constructively given when the credit union becomes aware of circumstances leading to the reasonable belief that an unauthorized transfer to or from the customer’s account has been or may be made.

DFI-CU 63.07(2)(a)8. 8. If an agreement between the customer and the credit union imposes less liability than is provided by this section, the customer’s liability may not exceed the amount imposed under the agreement.

DFI-CU 63.07(2)(b) (b) A customer furnishing another person with a plastic card or other access device to the customer’s account through a remote terminal shall be deemed to authorize all transactions that may be accomplished by that means, until the customer has given actual notice to the credit union that further transactions are unauthorized.

DFI-CU 63.07 History History: Cr. Register, March, 1978, No. 267, eff. 4-1-78; 2013 Wis. Act 136: am. (2) (a) (intro.), r. (2) (a) 1., 2., cr. (2) (a) 3. to 8., am. (2) (b) Register March 2014 No. 699, eff. 4-1-14.

DFI-CU 63.08 DFI-CU 63.08 Customer service and disclosure requirement.

DFI-CU 63.08(1) (1) Periodic statements. A credit union shall provide each customer with a periodic statement of each account of the customer accessible through a remote terminal. The statement shall be provided on a monthly basis for each month in which a transaction occurs, or once every 3 months, whichever is more frequent. The statement shall identify the date, location, and nature of each transaction. An account statement issued under this subsection may include transactions made through a remote terminal or otherwise.

DFI-CU 63.08(2) (2) Transaction documentation. Except as provided in sub. (4), every transfer of funds through a remote terminal made by a customer of a credit union shall be evidenced by a written document made available to the customer at the time of the transaction. The document shall indicate with reasonable specificity the identity of any third party to whom funds are electronically transferred, the identity of the customer’s account, the amount of funds transferred, the type of transaction, and the date of the transaction. A customer may be required to reenter an access device, such as a card, at a terminal in order to receive transaction documentation if all of the following conditions are met:

DFI-CU 63.08(2)(a) (a) The terminal simultaneously controls the distribution of products at several locations on the same site to more than one customer;

DFI-CU 63.08(2)(b) (b) Each customer must remove the access device from the terminal and move to another location in order to complete the transaction; and

DFI-CU 63.08(2)(c) (c) The terminal cannot produce transaction documentation for a particular transaction until the customer completes distribution of the product and the amount of the transaction is known.

DFI-CU 63.08 Note Note: Paragraphs (a) to (c) apply, for example, to a terminal which monitors a series of gasoline pumps. Each customer must remove the card from the terminal in order to pump the gasoline and then reenter the card in order to obtain a receipt.

DFI-CU 63.08(3) (3) Written disclosure of services and charges. Each customer of a credit union whose account with the credit union is accessible through a remote terminal shall be provided with a written statement of the terms and conditions governing the account. Such a statement shall be provided at the time that the customer is issued a card or other means affording access to the remote terminal, and whenever the terms and conditions governing the account are amended. The statement shall set out:

DFI-CU 63.08(3)(a) (a) Applicable limitations on the customer’s liability for unauthorized use of the means providing access to the remote terminal, and the address and telephone number of the person to be notified in the event that the means affording the customer access to the remote terminal is lost or stolen or the customer otherwise believes that unauthorized access to the account may be obtained.

DFI-CU 63.08(3)(b) (b) The customer’s right to a periodic statement of transactions affecting the account.

DFI-CU 63.08(3)(c) (c) An initial disclosure of the specific transactions which, subject to the capabilities of individual terminals, may be performed through the remote terminal.

DFI-CU 63.08(3)(d) (d) Any charges to the customer for account maintenance or for the use of the remote terminal.

DFI-CU 63.08(3)(e) (e) Any limitation imposed on the number of remote terminal transactions permitted within any given period of time.

DFI-CU 63.08(4) (4) Exception for written document in small-value transfers. A credit union is not subject to the requirement to make available a written document under sub. (2) if the amount of the transfer is $15 or less.

DFI-CU 63.08 History History: Cr. Register, March, 1978, No. 267, eff. 4-1-78; renum. (2) to be (2) (intro.) and am., cr. (2) (a) to (c), Register, July, 1984, No. 343, eff. 8-1-84; am. (2) (intro.), Register, October, 1988, No. 394, eff. 11-1-88; 2013 Wis. Act 136: am. (2) (intro.), cr. (4) Register March 2014 No. 699, eff. 4-1-14.

DFI-CU 63.10 DFI-CU 63.10 Advertising restrictions. If use of a remote terminal is restricted under s. DFI-CU 63.04 (2), to designated financial institutions, all advertisements regarding the terminal shall clearly state that use of the terminal will be available to customers of other financial institutions, at the end of the period of restricted use authorized by the director.

DFI-CU 63.10 History History: Cr. Register, March, 1978, No. 267, eff. 4-1-78; Register, March, 1996, No. 483, eff. 4-1-96.

DFI-CU 63.11 DFI-CU 63.11 Filing of supplemental information. Each credit union engaging in an activity authorized under s. 186.113 (15), Stats., shall file with the director such additional information regarding its activity as the director may require.

DFI-CU 63.11 History History: Cr. Register, March, 1978, No. 267, eff. 4-1-78.