5. Prohibiting PSC from dismissing a complaint for failure to contact the public utility against whom a complaint was made if the complainant made at least one documented attempt to contact the public utility before filing the complaint and certain other conditions are satisfied.
6. Authorizing PSC to order any appropriate relief, including a lower rate, a bill credit, or other compensation for complainants and similarly situated persons. The cost to a public utility of any relief ordered by PSC may not be recovered through the public utility’s rates.
7. Requiring PSC to provide information on its website about the process for filing a complaint.
8. Authorizing PSC to combine multiple investigations into a single investigation if it determines that the investigations arise from complaints made against the same person and the subject matter of the complaints is substantially similar.
9. Prohibiting PSC from closing to the public a hearing based on a complaint unless both the complainant and the person that is the subject of the complaint consent.
10. Increasing from 10 days to 20 days the amount of notice that PSC must give to a complainant and a public utility or person that is the subject of a complaint before holding a hearing related to a complaint.
For further information see the state fiscal estimate, which will be printed as an appendix to this bill.
SB648,,44The people of the state of Wisconsin, represented in senate and assembly, do enact as follows: SB648,15Section 1. 196.26 (1) (d) of the statutes is created to read: SB648,,66196.26 (1) (d) A complaint filed with the commission by a person adversely affected by a person who has received a certificate of public convenience and necessity from the commission under s. 196.491 (3), including an alleged violation of a final order issued by the commission under s. 196.491 (3). SB648,27Section 2. 196.26 (1) (e) of the statutes is created to read: SB648,,88196.26 (1) (e) A complaint filed with the commission by a person adversely affected by a continuous interruption to the person’s electric or gas service of a duration exceeding 180 minutes or who experienced 2 or more separate interruptions to the person’s electric or gas service during a one-year period. SB648,39Section 3. 196.26 (1e) of the statutes is created to read: SB648,,1010196.26 (1e) Information on complaint procedures. (a) The commission shall provide on its website information on the procedures for filing a complaint under this section, including information that assists a person in filing a complaint, the information that should be provided in a complaint, and suggested formatting for a complaint. SB648,,1111(b) The commission shall include a link on the home page of its website to the information described in par. (a). SB648,412Section 4. 196.26 (1m) of the statutes is amended to read: SB648,,1313196.26 (1m) Investigation of complaint. If any mercantile, agricultural, or manufacturing society, body politic, or municipal organization, or 25 persons file a person files a complaint specified in sub. (1) (a) or (d) against a public utility, or if the commission terminates a proceeding on a complaint under s. 196.199 (3) (a) 1m. b., or if a person files a complaint specified in sub. (1) (c), the commission, with or without notice, may investigate the complaint under this section as it considers necessary. The commission may not issue an order based on an investigation under this subsection without a public hearing. SB648,514Section 5. 196.26 (2) (a) of the statutes is amended to read: SB648,,1515196.26 (2) (a) Prior to a hearing under this section, the commission shall notify the public utility or, party to an interconnection agreement, or person complained of that a complaint has been made, and 10 20 days after the notice has been given the commission may proceed to set a time and place for a hearing and an investigation. This paragraph does not apply to a complaint specified in sub. (1) (b). SB648,616Section 6. 196.26 (2) (b) of the statutes is amended to read: SB648,,1717196.26 (2) (b) The commission shall give the complainant and either the public utility or, party to an interconnection agreement which, or person that is the subject of a complaint specified in sub. (1) (a) or, (c), or (d) or, for a complaint specified in sub. (1) (b), a party to an interconnection agreement who is identified in a notice under s. 196.199 (3) (b) 1. b., 10 20 days’ notice of the time and place of the hearing and the matter to be considered and determined at the hearing. The complainant and either the public utility or, party to the interconnection agreement, or person that is the subject of the complaint may be heard. The commission may subpoena any witness at the request of the public utility, party to the interconnection agreement, person that is the subject of the complaint, or complainant. SB648,718Section 7. 196.26 (2) (c) of the statutes is amended to read: SB648,,1919196.26 (2) (c) Notice under pars. (a) and (b) may be combined. The combined notice may not be less than 10 20 days prior to hearing. SB648,820Section 8. 196.26 (2) (d) of the statutes is created to read: SB648,,2121196.26 (2) (d) The commission may not close a hearing under this section to the public unless the complainant and the person that is the subject of the complaint consent to closing the hearing to the public. SB648,922Section 9. 196.26 (4) of the statutes is created to read: SB648,,2323196.26 (4) Combining investigations. The commission may combine multiple investigations into a single investigation if the commission determines that the investigations arise from complaints made against the same person and the subject matter of the complaints is substantially similar. SB648,1024Section 10. 196.26 (5) of the statutes is created to read: SB648,,2525196.26 (5) Disclosure of materials. (a) Upon request of a complainant or a public utility, party to an interconnection agreement, or person that is the subject of a complaint, the commission shall make available all documents and written materials generated or gathered related to the complaint. SB648,,2626(b) Notwithstanding par. (a), the commission may decline, for a limited time, to make available the documents and written materials described in par. (a) if the commission determines that disclosing the documents and written materials would jeopardize an ongoing investigation based on the complaint, but the commission shall make the documents and written materials available to the person that requested them under par. (a) as soon as it is feasible to disclose the documents and written materials without jeopardizing the investigation. SB648,1127Section 11. 196.26 (6) of the statutes is created to read: SB648,,2828196.26 (6) Dismissal of complaints. (a) The commission may not dismiss a complaint filed under this section unless a majority of the commission votes to dismiss the complaint while present at a hearing that is open to the public. SB648,,2929(b) The commission may not dismiss a complaint filed under this section for failure to contact the public utility against whom the complaint is made if any of the following applies: SB648,,30301. The complainant made at least one documented attempt to contact the public utility at least 20 days before filing the complaint and the complainant responded to any subsequent communications from the public utility. SB648,,31312. If the complaint relates to a disconnection in service, the complainant made at least one documented attempt to contact the public utility at least 5 days before filing the complaint. SB648,1232Section 12. 196.26 (7) of the statutes is created to read: SB648,,3333196.26 (7) Relief. (a) After an investigation and public hearing related to a complaint under this section, the commission may order any appropriate relief, including a lower rate, a bill credit, or other compensation for the complainant and similarly situated persons. SB648,,3434(b) The cost to a public utility of any relief ordered under this subsection may not be recovered through the public utility’s rates.
