Chapter PSC 185

PSC 185.77(3)(d) (d) When a complaint or dispute occurs. When a utility receives a complaint under s. PSC 185.42 or is notified about a dispute under s. PSC 185.39 involving a meter-related issue, the utility shall keep the meter, in “as tested” condition, at a designated location on the utility’s premises for at least one full billing period plus four weeks after the complaint or dispute and any appeal of that dispute is resolved so that the meter is available should testing be requested. If the meter was tested during the complaint or dispute process, and it tested as accurate, the utility may choose to keep the tested meter installed at the customer’s premises for the designated time period rather than storing it at the utility’s premises.

PSC 185.77 History History: Cr. Register, January, 1997, No. 493, eff. 2-1-97; CR 13-033: am. (title), renum. 185.77 to (1) and am., cr. (1) (title), renum. 185.78 to (2), cr. (3) Register July 2015 No. 715, eff. 8-1-15; correct numbering of (3) (c), (d) under s. 13.92 (4) (b) 1., Stats., Register July 2015 No. 715.

PSC 185.79 PSC 185.79 Remote outside meter (ROM) and automatic meter reading (AMR) system tests.

PSC 185.79(1) (1) The ROM and AMR systems shall be tested each time the associated meter is tested. If the total recorded consumption of the ROM agrees with that of the base meter or the AMR system read and the base meter read are the same, no further testing of the ROM or AMR systems is needed.

PSC 185.79(2) (2) The test of metering installations with remotes shall be sufficient to demonstrate that the accuracy of the meter-remote combination meets the requirements of s. PSC 185.65.

PSC 185.79(3) (3) As an alternative to subs. (1) and (2), a utility may receive approval and place on file with the commission a remote testing schedule which is specifically designed to meet the needs of the remote metering system used by the utility.

PSC 185.79 History History: Cr. Register, January, 1997, No. 493, eff. 2-1-97.

PSC 185.795 PSC 185.795 Electrical safety. Jumpering meter settings. Under certain abnormal conditions, a dangerous voltage may appear across the meter setting when the water line is electrically opened as by removal of the meter. Before a water meter is removed (or the interior piping leading to the service otherwise opened), an appropriate electrical jumper shall be connected across the meter setting or proposed opening in the piping to maintain electrical continuity. If the water supply piping is used as a ground for the building’s electrical service, the electrical jumper shall not be removed until a meter is again set or the piping closed. The utility shall inform the customer that the electrical jumper shall not be removed until a meter is again set or the piping closed.

PSC 185.795 History History: Cr. Register, January, 1997, No. 493, eff. 2-1-97.

subch. VIII of ch. PSC 185 Subchapter VIII — Operating Requirements

PSC 185.81 PSC 185.81 Quality of water.

PSC 185.81(1) (1) Every water public utility shall provide water of such quality that it complies with state and federal requirements for drinking water.

PSC 185.81(2) (2) Each water utility system shall be designed and operated so that the water supplied to all customers is reasonably free from objectionable taste, color, odor, and sand or other sediment.

PSC 185.81 History History: Cr. Register, January, 1997, No. 493, eff. 2-1-97.

PSC 185.82 PSC 185.82 Pressure standards.

PSC 185.82(1) (1) Under conditions of normal heavy system demand the residual pressure at the meter outlet shall not be less than 20 p.s.i.g. For typical residential customers, normal conditions of use shall mean a flow rate of not less than 12 gallons per minute. This standard assumes that the customer’s portion of the service lateral is of normal, adequate design, and in good condition. This standard shall ordinarily require that the distribution main pressure at the corporation stop connection be at least 35 p.s.i.g. The utility is to establish minimum specifications for the service lateral to assure that excessive pressure drop does not occur in the lateral because of its length or for other cause.

PSC 185.82(2) (2) The maximum pressure at the meter shall not exceed 125 p.s.i.g. The maximum pressure at the meter shall not exceed 100 p.s.i.g. for new systems and, to the extent practical, major additions to existing systems.

PSC 185.82(3) (3) Each utility shall have at least one permanently installed pressure gauge on its system and shall have access to indicating and recording pressure gauges to check pressure levels.

PSC 185.82(4) (4) Each utility shall make such pressure tests or surveys as to assure that the pressure limitations of subs. (1) and (2) are being met.

PSC 185.82 History History: Cr. Register, January, 1997, No. 493, eff. 2-1-97.

PSC 185.83 PSC 185.83 Station meters.

PSC 185.83(1) (1) Each pumping station shall be provided with station metering to accurately measure the water pumped into the distribution system. (See s. PSC 185.45.)

PSC 185.83(2) (2) Station meters shall be maintained to ensure reasonable accuracy and shall have the accuracy checked at least once every 2 years.

PSC 185.83(3) (3) Station meters shall be selected so that the actual flow rates are entirely within the normal flow range for the particular meter. These meters shall ordinarily be installed in the inlet rather than outlet line of pressure tank storage reservoirs.

PSC 185.83 History History: Cr. Register, January, 1997, No. 493, eff. 2-1-97.

PSC 185.85 PSC 185.85 Water audits and water loss control.

PSC 185.85(1) (1) Definitions. In this section:

PSC 185.85(1)(a) (a) “Apparent loss” means the volume of water attributable to customer and station meter inaccuracies, billing and data transfer errors, unauthorized consumption, and theft.

PSC 185.85(1)(b) (b) “Authorized consumption” means the volume of water used by metered and unmetered customers and the volume of water used for other purposes that is implicitly or explicitly authorized by the utility, including water used for flushing water mains and sewers, fire protection and training, street cleaning, public fountains, freeze prevention, and other municipal purposes regardless of whether the use is metered.

PSC 185.85(1)(c) (c) “Non-revenue water” means the volume of water equal to the difference between the volume of water entering the distribution system and the volume of water that is sold.

PSC 185.85(1)(d) (d) “Real loss” means the volume of water attributable to leaks and losses in the pressurized distribution system up to the customer meter, including water lost due to main breaks, service breaks, and tank and reservoir overflows.

PSC 185.85(1)(e) (e) “Revenue water” means the volume of water entering the distribution system that is billed and for which the utility receives revenue.

PSC 185.85(1)(f) (f) “Unaccounted-for water” means the volume of water entering the distribution system for which a specific use or purpose cannot be determined.

PSC 185.85(1)(g) (g) “Water loss” means the difference between the volume of water entering the distribution system and authorized consumption.

PSC 185.85 Note Note: Water loss equals the sum of real and apparent losses that are caused by unauthorized consumption, meter inaccuracies, accounting errors, data processing errors, leaks in transmission and distribution mains, leaks in service connections up to the customer meter, seepage, overflow, evaporation, theft, malfunctioning distribution system controls, and other unaccounted-for water, as described in the American Water Works Association M36 manual – Water Audits and Water Loss Control Programs.

PSC 185.85(2) (2) Utility practices. A public utility shall do all of the following:

PSC 185.85(2)(a) (a) Meter all water uses and sales, where practicable.

PSC 185.85(2)(b) (b) Maintain and verify the accuracy of customer meters.

PSC 185.85(2)(c) (c) Maintain and verify the accuracy of station meters.

PSC 185.85(2)(d) (d) Identify and repair leaks in its distribution system to the extent that it is reasonable for the public utility to do so.

PSC 185.85(2)(e) (e) Control water usage from hydrants.

PSC 185.85(2)(f) (f) Maintain a continuing record of system pumpage and metered consumption.

PSC 185.85(2)(g) (g) Conduct an annual water audit under sub. (3).

PSC 185.85(3) (3) Water audits.

PSC 185.85(3)(a) (a) A public utility shall conduct an annual water audit on a calendar year basis and submit the results of the audit to the commission no later than April 1 of the subsequent year.

PSC 185.85(3)(b) (b) A public utility water audit shall include the measured or estimated volume of all of the following:

PSC 185.85(3)(b)1. 1. Water purchased or pumped from all sources.

PSC 185.85(3)(b)2. 2. Water used in treatment or production processes.

PSC 185.85(3)(b)3. 3. Water entering the distribution system.

PSC 185.85(3)(b)4. 4. Water sold, including both metered and unmetered sales.

PSC 185.85(3)(b)5. 5. Water not sold but used for utility-authorized purposes, including flushing mains, fire protection, freeze prevention, and other authorized system uses.

PSC 185.85(3)(b)6. 6. Water loss.

PSC 185.85(3)(b)7. 7. Unknown or unaccounted-for water.

PSC 185.85(3)(c) (c) The components of a water audit are shown in Table 1.

Table 1. Water Audit Components

- See PDF for table

PSC 185.85(4) (4) Water loss control.

PSC 185.85(4)(a) (a) Each public utility shall calculate its annual percentage of non-revenue water and its percentage of water loss, based on the volume of water entering its distribution system.

PSC 185.85(4)(b) (b) A public utility shall submit to the commission a water loss control plan if a water audit shows the public utility has any of the following:

PSC 185.85(4)(b)1. 1. A percentage of non-revenue water that exceeds 30 percent.

PSC 185.85(4)(b)2. 2. A percentage of water loss that exceeds 15 percent for a Class AB or Class C utility or 25 percent for a Class D utility.

PSC 185.85(4)(c) (c) A water loss control plan under par. (b) shall include all of the following:

PSC 185.85(4)(c)1. 1. The reasons for the excessive non-revenue water or water loss.

PSC 185.85(4)(c)2. 2. A description of the measures that the utility plans to undertake to reduce water loss to acceptable levels within a reasonable time period.

PSC 185.85(4)(c)3. 3. An analysis of the costs of implementing a water loss control program, including a comparison of lost sales revenue and the costs that would be avoided by reducing leaks and losses.

PSC 185.85(4)(c)4. 4. Any additional information required by the commission.

PSC 185.85(4)(d) (d) The commission may require a public utility to conduct a leak detection survey of its distribution system if for three consecutive years the public utility’s percentage of water loss exceeds 15 percent for a Class AB or Class C utility or 25 percent for a Class D utility.

PSC 185.85 History History: CR 11-039: r. and recr. Register July 2012 No. 679, eff. 8-1-12.

PSC 185.86 PSC 185.86 Flushing mains.

PSC 185.86(1) (1) Dead-end mains, or other low flow portions of distribution systems, shall be flushed as needed to eliminate or minimize complaints from consumers arising from an objectionable condition of water due to lack of circulation. Hydrants or other flushing devices shall be placed to allow for flushing of the entire system.

PSC 185.86(2) (2) When practical, public notice of proposed flushing shall be given by radio, newspaper announcement, or other appropriate means.

PSC 185.86(3) (3) A record shall be kept of all flushing of mains, showing date, place, and estimated volume of water used. This record shall be used to determine the necessary frequency of flushing and to estimate unmetered use.

PSC 185.86 History History: Cr. Register, January, 1997, No. 493, eff. 2-1-97.

PSC 185.88 PSC 185.88 Frozen laterals.

PSC 185.88(1) (1) Thawing of a customer’s lateral shall be at the utility’s expense if:

PSC 185.88(1)(a) (a) The freeze-up is a direct result of a utility disconnect and the disconnection occurs during a time when conditions are such that freeze-up could reasonably be expected to occur or;

PSC 185.88(1)(b) (b) The customer’s portion of lateral is electrically conductive and:

PSC 185.88(1)(b)1. 1. It is the first thaw for the customer at the location and;

PSC 185.88(1)(b)2. 2. The utility has not provided the customer with seasonal notice of the corrective actions to be taken for a known condition.

PSC 185.88(2) (2) Lateral thawing shall be at the customer’s expense if:

PSC 185.88(2)(a) (a) The customer’s lateral is not electrically conductive and the freeze-up is not a direct result of a utility disconnect as set forth in sub. (1) (a) or;

PSC 185.88(2)(b) (b) The customer neglected to provide or maintain proper insulation or protection for the lateral according to standard accepted practice, or specific utility instructions on, for example, the required depth of burial needed to prevent freezing, or;

PSC 185.88(2)(c) (c) The utility advises the customer of the corrective measures to be taken and the customer does not follow the utility’s advice. (See s. PSC 185.35 (7) for bill adjustment where a utility requests a customer to let water flow to prevent freezing), or;

PSC 185.88(2)(d) (d) If the utility disconnects for a dangerous condition.

PSC 185.88 History History: Cr. Register, January, 1997, No. 493, eff. 2-1-97; CR 01-033: renum. from PSC 185.89 Register October 2001 No. 550, eff. 11-1-01; republished to reinsert inadvertently deleted (2) (c) Register March 2014 No. 699.

PSC 185.89 PSC 185.89 Adequacy of Water Supply, Emergency Operations and Interruptions of Service.

PSC 185.89(1) (1) Adequacy of water supply. A public utility shall exercise reasonable diligence to furnish a continuous and adequate supply of water to its customers.

PSC 185.89(2) (2) Emergency operation.

PSC 185.89(2)(a) (a) A public utility shall make reasonable provisions to meet an emergency resulting from the failure of power supply or from fire, storm, or similar events. A public utility shall inform its employees of procedures to be followed in an emergency to prevent or mitigate the interruption or impairment of water service.