PSC 134.051 NoteNote: For example, if a utility has told a customer that it would supply service if the customer makes a payment, enters a deferred payment agreement or provides additional identity or residency information under sub. (3), the refusal is still conditional and has not been finalized.
PSC 134.051(4)(c)(c) If a third party applies for service, a utility shall send written notification of the application to the most recent previous address of the person responsible for payment and the address for which service has been requested. PSC 134.051(4)(d)(d) If an applicant indicates that a third party is responsible for payment, a utility shall send written notification of the approval or denial of an application to both the third party and the applicant within 5 days of the application’s approval or denial, although a utility may notify the third party and applicant before written confirmation is sent. If service is refused, the written notification shall include the information in par. (b) 1. to 3. PSC 134.051 HistoryHistory: CR 13-048: cr. Register July 2014 No. 703, eff. 8-1-14. PSC 134.053PSC 134.053 Application for commercial and farm service. PSC 134.053(1)(1) For purposes of this section, “written” or “in writing” means legibly printed on paper or, with the intended recipient’s permission, legibly printed in an electronic form that the recipient can electronically store and retrieve for future reference. PSC 134.053(2)(a)(a) A user of gas service shall apply for service in a form specified by the utility. PSC 134.053(2)(b)(b) A utility may require a verbal or written application for commercial or farm service. The utility shall establish a written policy for when a written application is required. A utility may accept an application for service from a person other than the user or potential user of service PSC 134.053(2)(c)(c) The utility may only require that an applicant provide the following information in an application: PSC 134.053(2)(c)1.1. Legal name of the user of service and the person responsible for bill payment, if different than the user. PSC 134.053(2)(c)2.2. Telephone number of the user of service and the person responsible for bill payment, if different than the user. PSC 134.053(2)(c)6.6. The most recent previous address of the person responsible for bill payment. PSC 134.053(2)(d)(d) A utility may request information other than that listed in par. (c), but before requesting it the utility shall inform the applicant that providing that information is optional. PSC 134.053(2)(e)(e) A utility may request reasonable credit information from a commercial or farm applicant as part of its application for service. A utility shall establish a written policy about when it will request credit information and what credit information it will request. PSC 134.053(2)(f)(f) A utility shall accept any of the following items as adequate initial identification data, although it may accept other forms of identification: PSC 134.053(2)(f)1.1. Federal employer identification number or proof that it has been applied for but not yet granted. PSC 134.053(2)(g)(g) A utility may refuse or disconnect service for failure to provide any information specified in pars. (c) 1. to 7. or (f). PSC 134.053 NoteNote: See sub. (3) (a) about what can be required if an applicant refuses to provide the initial identification data under par. (c) 8.
PSC 134.053(3)(a)(a) A utility may require verification of the initial identification data of an applicant for commercial or farm service under any of the following circumstances: PSC 134.053(3)(b)(b) A utility shall establish a written policy for when it will require verification of identity under this subsection. PSC 134.053(3)(c)(c) A utility shall accept any of the following items as adequate verification of identity, although it may accept other forms of verification: PSC 134.053(3)(c)2.2. Internal Revenue Service letter assigning federal employer identification number. PSC 134.053(3)(c)3.3. Wisconsin seller’s permit or department of revenue letter assigning a Wisconsin seller’s permit identification number. PSC 134.053(3)(c)4.4. Business articles of incorporation, partnership agreement, limited liability company articles of organization, or similar organizational documents. PSC 134.053(3)(d)(d) A utility may refuse or disconnect service if it does not obtain adequate verification of identity. PSC 134.053(4)(a)(a) Except under exceptional circumstances, a utility shall approve or deny an application for service no later than 10 calendar days after receipt of the information required under this section. An expected high volume of requests for service shall not constitute exceptional circumstances. PSC 134.053(4)(b)(b) A utility shall notify the applicant in writing within 5 days of the denial of application. A utility may notify an applicant verbally before written notification is sent. An application shall be considered denied when a service refusal has been finalized and no immediate conditions that could change that refusal remain. The notification shall include all of the following: PSC 134.053 NoteNote: For example, if a utility has told a customer that it would supply service if the customer makes a payment, enters a deferred payment agreement or provides additional identity information under sub. (3), the refusal is still conditional and has not been finalized.
PSC 134.053(4)(c)(c) If a third party applies for service, a utility shall send written notification of the application to the potential user’s mailing address and the address for which service has been requested. PSC 134.053(4)(d)(d) If an applicant indicates that a third party is responsible for payment, a utility shall send written notification of the approval or denial of an application to both the third party and the applicant within 5 days of the application’s approval or denial, although a utility may notify the third party and applicant before written confirmation is sent. If service is refused, the written notification shall include the information in par. (b) 1. to 3. PSC 134.053 HistoryHistory: CR 13-048: cr. Register July 2014 No. 703, eff. 8-1-14; s. 35.17 correction in (4) (a) Register July 2014 No. 703. PSC 134.061(1)(a)(a) A utility shall not require a cash deposit or other guarantee as a condition of new residential service unless a customer has an outstanding account balance with any Wisconsin gas utility which accrued within the last 6 years and for which there is no agreement or arrangement for payment being honored by the customer, and which at the time of the request for new service remains outstanding and not in dispute, as defined in s. PSC 134.064. PSC 134.061(1)(b)(b) A deposit under this section shall not be required if the customer provides the utility with information showing that his or her gross quarterly income is at or below 200% of federal income poverty guidelines. PSC 134.061(1)(c)(c) A utility shall inform the customer of his or her right to enter into a deferred payment agreement for payment of the deposit amount and of his or her right to appeal any deposit request or amount required under this section to the public service commission. PSC 134.061(2)(2) Deferred payment. In lieu of cash deposit or guarantee, an applicant for new residential service who has an outstanding account balance accrued within the last 6 years with the same utility shall have the right to receive service from that utility under a deferred payment agreement, as defined in s. PSC 134.063, for the outstanding account. A customer who defaults on the deferred payment agreement may be required by the utility to furnish a deposit. PSC 134.061(3)(a)(a) A utility may accept, in lieu of a cash deposit for new or existing residential service, a contract signed by a guarantor satisfactory to the utility whereby payment of a specified sum not exceeding the cash deposit requirement is guaranteed, or whereby the guarantor accepts responsibility for payment of all future bills. If the guarantor accepts responsibility for payment of future bills, the utility shall notify the customer in writing of the agreement, and of the customer’s right to refuse such an agreement. The term of the contract shall be for no longer than one year, but it shall automatically terminate after the residential customer has closed his or her account with the utility, or on the guarantor’s request upon 30 days’ written notice to the utility. PSC 134.061(3)(b)(b) Upon termination of a guarantee contract, or whenever the utility deems the guarantee insufficient as to amount of surety, a cash deposit or a new or additional guarantee may be required upon 20-day written notice to the customer. The service of any customer who fails to comply with these requirements may be disconnected upon 8 days’ written notice. PSC 134.061(3)(c)(c) The utility shall mail the guarantor copies of all disconnect notices sent to the customer whose account has been guaranteed, unless the guarantor waives such notice in writing. PSC 134.061(4)(a)(a) A utility may require a cash deposit or other guarantee as a condition of residential service if any of the following circumstances apply: PSC 134.061(4)(a)1.1. The utility has disconnected the customer’s service within the last 12-month period for violation of the utility’s filed rules or for nonpayment of a delinquent service account not currently in dispute. PSC 134.061(4)(a)2.2. Subsequent credit information indicates that the initial application for service was falsified. PSC 134.061(4)(a)3.3. The customer had the ability to pay for the utility service but, during the cold weather disconnection rules period, had an arrears amount incurred during that period, that was 80 days or more past due. The utility may request a deposit under this section even if the customer’s service has not been disconnected. PSC 134.061(4)(b)(b) A deposit under this section shall not be required if the customer provides the utility with information showing that his or her gross quarterly income is at or below 200% of the federal income poverty guidelines. PSC 134.061(4)(c)(c) When the utility requests a deposit of an existing residential customer, the customer shall be informed of his or her right to provide the deposit, guarantee, or to establish a deferred payment agreement. The customer shall be given 30 days to provide the deposit, guarantee, or enter into a deferred payment agreement for payment of the deposit amount. PSC 134.061(5)(5) Written explanation. A utility shall provide a written explanation of why a deposit or guarantee is being required for a residential account. The explanation shall include notice of the customer’s right to appeal any deposit request or amount required under this section to the public service commission. PSC 134.061(6)(6) Reasonableness of deposit. When requesting a deposit from a residential customer, the utility shall consider the customer’s ability to pay, including the following factors, in determining the reasonableness of its request: PSC 134.061(6)(e)(e) Any other relevant factors concerning the circumstances of the customer, as household size, income and expenses. PSC 134.061(7)(a)(a) The maximum deposit for a new residential account shall not exceed the highest estimated gross bills for any 2 consecutive billing periods selected by the utility. PSC 134.061(7)(b)(b) Except as provided in par. (c), the maximum deposit for an existing residential account shall not exceed the highest actual gross bills for any 2 consecutive months within the preceding 12 month review period, as determined by the utility. PSC 134.061(7)(c)(c) If, during the cold weather disconnection rules period, a customer had an arrears amount incurred during this period that was 80 days or more past due and had the ability to pay for utility service, the deposit may not exceed the highest actual gross bills for any 4 consecutive months within the preceding 12 month review period, as determined by the utility. PSC 134.061(8)(8) Refusal or disconnection of service. Residential service may be refused or disconnected for failure to pay a deposit request subject to the rules pertaining to disconnection and refusal of service, as provided in s. PSC 134.062. PSC 134.061(9)(a)(a) Deposits for residential accounts shall bear interest payable from the date a deposit is made to the date it is applied to an account balance or is refunded. PSC 134.061(9)(b)(b) The interest rate to be paid shall be subject to change annually on a calendar year basis. The commission shall determine the rate of interest to be paid on deposits held during the following calendar year and notify utilities of that rate by December 15 of each year. The rate shall be equal to the weekly average yield of one-year United States treasury securities adjusted for constant maturity for the week ending on or after December 1 made available by the federal reserve board, rounded to the nearest tenth of one per cent. PSC 134.061(9)(c)(c) The rate of interest set by the commission shall be payable on all deposits. Utilities shall calculate the interest earned on each deposit at the time of refund and at the end of each calendar year. The interest rate in a calendar year shall apply to the amount of the deposit and to all interest accrued during the previous year(s), for the fraction of the calendar year that the deposit was held by the utility. PSC 134.061(10)(10) Refund. The utility shall refund the deposit of a residential customer after 12 consecutive months of prompt payment. PSC 134.061(11)(11) Review. The utility shall not continue to require a cash deposit for a residential account unless a deposit is permitted under the provisions of sub. (4) or (10). PSC 134.061(12)(12) Method of refund. Any deposit or portion thereof refunded to a residential customer shall be refunded by check unless both the customer and the utility agree to a credit on the regular billing, or unless sub. (14) applies. PSC 134.061(13)(13) Refund at termination of service. On termination of residential service, the utility shall credit the deposit, with accrued interest, to the customer’s final bill and return the balance within 30 days of issuing the final bill. PSC 134.061(14)(14) Arrearages. An arrearage owed by a [residential] customer may be deducted from the customer’s deposit under the following conditions: PSC 134.061(14)(a)(a) Except as provided in par. (c), a deposit may be used by the utility only to satisfy an arrearage occurring after the deposit was made. PSC 134.061(14)(b)(b) If the utility deducts an arrearage from a customer deposit, it may require the customer to bring the deposit up to its original amount. Failure of the customer to do so within 20 days of mailing a written request for payment is ground for disconnection. PSC 134.061(14)(c)(c) When a deposit is refunded to the customer, the utility may first deduct any arrearage owed by the customer, whether the arrearage arose prior to or after the date of the deposit. PSC 134.061(15)(15) Applicability. The provisions in subs. (2) and (3) are not applicable to deposits or guarantees made in connection with the financing of extensions or other equipment.
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