Chapter NR 809

NR 809.951(3)(c) (c) Hand delivery of the notice to persons served by the public water system.

NR 809.951(3)(d) (d) Another delivery method approved in writing by the department.

NR 809.951 History History: CR 09-073: cr. Register November 2010 No. 659, eff. 12-1-10; correction in (1) (b) 2. made under s. 13.92 (4) (b) 7., Stats., Register November 2010 No. 659; CR 15-049: am. (1) (b) 1. Register March 2016 No. 723, eff. 4-1-16.

NR 809.952 NR 809.952 Tier 2 public notice--form, manner, and frequency of notice.

NR 809.952(1) (1) Violations or situations which require a tier 2 public notice.

NR 809.952(1)(a) (a) Appendix A identifies the tier assignment for each specific violation or situation requiring a Tier 2 public notice.

NR 809.952(1)(b) (b) Violation categories and other situations requiring a Tier 2 public notice include all of the following:

NR 809.952(1)(b)1. 1. All violations of the MCL, MRDL, and treatment technique requirements, except if a Tier 1 notice is required under s. NR 809.951 (1) or if the department determines that a Tier 1 notice is required.

NR 809.952(1)(b)2. 2. Violations of the monitoring and testing procedure requirements, if the department determines that a Tier 2 rather than a Tier 3 public notice is required, taking into account potential health impacts and persistence of the violation.

NR 809.952(1)(b)3. 3. Failure to comply with the terms and conditions of any variance or exemption in place.

NR 809.952(2) (2) Timing of a tier 2 public notice.

NR 809.952(2)(a) (a) Water suppliers for public water systems shall provide the Tier 2 public notice as soon as practical, but no later than 30 days after the public water system learns of the violation. If the public notice is posted, the notice shall remain in place for as long as the violation or situation persists, but in no case for less than 7 days, even if the violation or situation is resolved. The department may, in appropriate circumstances, allow additional time for the initial notice of up to 3 months from the date the public water system learns of the violation. The department may not grant an extension to the 30-day deadline for any unresolved violation nor allow across-the-board extensions by rule or policy for other violations or situations requiring a Tier 2 public notice. Extensions granted by the department shall be in writing.

NR 809.952(2)(b) (b) For MCL or treatment technique violations, the water supplier shall repeat the notice every 3 months as long as the violation or situation persists. For violations other than MCL or treatment technique violations the water supplier shall repeat the notice every 3 months as long as the violation or situation persists, unless the department determines that appropriate circumstances warrant a different notice frequency, but in no circumstance may the repeat notice be given less frequently than once per year. The department may not allow across-the-board reductions in the repeat notice frequency for other ongoing violations requiring a Tier 2 repeat notice. Department determinations allowing repeat notices to be given less frequently than once every 3 months shall be in writing.

NR 809.952(2)(c) (c) For turbidity violations specified in this paragraph, water supplier shall consult with the department as soon as practical but no later than 24 hours after the public water system learns of the violation, to determine whether a Tier 1 public notice under s. NR 809.951 (1) is required to protect public health. When consultation does not take place within the 24-hour period, the water supplier shall distribute a Tier 1 notice of the violation, no later than 48 hours after the public water system learns of the violation, following the requirements under s. NR 809.951 (2) and (3). Consultation with the department is required for any of the following:

NR 809.952(2)(c)1. 1. Violation of the turbidity treatment technique MCL under s. NR 810.29 (1).

NR 809.952(2)(c)2. 2. Violation of the surface water treatment rule or interim enhanced surface water treatment rule treatment technique requirement resulting from a single exceedance of the maximum allowable turbidity limit.

NR 809.952(3) (3) Form and manner of the tier 2 public notice. Water suppliers shall provide the initial Tier 2 public notice and any repeat notices in a form and manner that is reasonably calculated to reach persons served in the required time period. The form and manner of the public notice may vary based on the specific situation and type of public water system, but it shall at a minimum meet all of the following requirements:

NR 809.952(3)(a) (a) Community water systems. Unless directed otherwise by the department in writing, water suppliers for community water systems shall provide notice by both of the following:

NR 809.952(3)(a)1. 1. Mail or other direct delivery to each customer receiving a bill and to other service connections to which water is delivered by the public water system.

NR 809.952(3)(a)2. 2. Any other method reasonably calculated to reach other persons regularly served by the public water system, if they would not normally be reached by the notice required in subd. 1. Persons may include those who do not pay water bills or do not have service connection addresses, such as house renters, apartment dwellers, university students, nursing home patients and prison inmates. Other methods may include publication in a local newspaper; delivery of multiple copies for distribution by customers that provide their drinking water to others, such as apartment building owners or large private employers; posting in public places served by the public water system or on the internet; or delivery to community organizations.

NR 809.952(3)(b) (b) Non-community water systems. Unless directed otherwise by the department in writing, water supplier for non-community water systems shall provide notice by all of the following:

NR 809.952(3)(b)1. 1. Posting the notice in conspicuous locations throughout the distribution system frequented by persons served by the public water system, or by mail or direct delivery to each customer and service connection, if known.

NR 809.952(3)(b)2. 2. Any other method reasonably calculated to reach other persons served by the public water system if they would not normally be reached by the notice required in subd. 1. Other methods may include publication in a local newspaper or newsletter distributed to customers; use of E-mail to notify employees or students; or, delivery of multiple copies in central locations, such as community centers.

NR 809.952 History History: CR 09-073: cr. Register November 2010 No. 659, eff. 12-1-10; CR 15-049: am. (2) (b) Register March 2016 No. 723, eff. 4-1-16.

NR 809.953 NR 809.953 Tier 3 public notice--form, manner, and frequency of notice.

NR 809.953(1) (1) Violations or situations which require a tier 3 public notice.

NR 809.953(1)(a) (a) Appendix A identifies the tier assignment for each specific violation or situation requiring a Tier 3 public notice.

NR 809.953(1)(b) (b) Violation categories and other situations requiring a Tier 3 public notice include all of the following:

NR 809.953(1)(b)1. 1. Monitoring violations under this chapter, except if a Tier 1 notice is required under s. NR 809.951 (1) or if the department determines that a Tier 2 notice is required

NR 809.953(1)(b)2. 2. Failure to comply with a testing procedure established in this chapter, except if a Tier 1 notice is required under s. NR 809.951 (1) or if the department determines that a Tier 2 notice is required.

NR 809.953(1)(b)3. 3. Operation under a conditional waiver or variance, or both, under subch. VI.

NR 809.953(1)(b)4. 4. Availability of unregulated contaminant monitoring results, as required under s. NR 809.956.

NR 809.953(1)(b)5. 5. Exceedance of the fluoride secondary maximum contaminant level, as required under s. NR 809.957.

NR 809.953(1)(b)6. 6. Reporting and recordkeeping violations under this chapter.

NR 809.953(2) (2) Timing of a tier 3 public notice.

NR 809.953(2)(a) (a) Water suppliers for public water systems shall provide Tier 3 public notice not later than one year after the public water system learns of the violation or situation or begins operating under a variance or exemption. Following the initial notice, the water supplier shall repeat the Tier 3 public notice annually for as long as the violation, variance, exemption or other situation persists. If the public notice is posted, the notice shall remain in place for as long as the violation, variance, exemption or other situation persists, but in no case less than 7 days, even if the violation or situation is resolved.

NR 809.953(2)(b) (b) Instead of individual Tier 3 public notices, a water supplier may use an annual report detailing all violations and situations that occurred during the previous 12 months, as long as the timing requirements of par. (a) are met.

NR 809.953(3) (3) Form and manner of the tier 3 public notice. Water suppliers for public water systems shall provide the initial Tier 3 public notice and any repeat notices in a form and manner that is reasonably calculated to reach persons served in the required time period. The form and manner of the public notice may vary based on the specific situation and type of public water system, but it shall at a minimum meet all of the following requirements:

NR 809.953(3)(a) (a) Community water systems. Unless directed otherwise by the department in writing, water suppliers for community water systems shall provide notice by both of the following:

NR 809.953(3)(a)1. 1. Mail or other direct delivery to each customer receiving a bill and to other service connections to which water is delivered by the public water system.

NR 809.953(3)(a)2. 2. Any other method reasonably calculated to reach other persons regularly served by the public water system, if they would not normally be reached by the notice required in subd. 1. Persons may include those who do not pay water bills or do not have service connection addresses, including, house renters, apartment dwellers, university students, nursing home patients, and prison inmates. Other methods may include publication in a local newspaper; delivery of multiple copies for distribution by customers that provide their drinking water to others, such as apartment building owners or large private employers; posting in public places or on the internet; or delivery to community organizations.

NR 809.953(3)(b) (b) Non-community water systems. Unless directed otherwise by the department in writing, water suppliers for non-community water systems shall provide notice by all of the following:

NR 809.953(3)(b)1. 1. Posting the notice in conspicuous locations throughout the distribution system frequented by persons served by the public water system, or by mail or direct delivery to each customer and service connection, if known.

NR 809.953(3)(b)2. 2. Any other method reasonably calculated to reach other persons served by the public water system, if they would not normally be reached by the notice required in subd. 1. Other methods may include publication in a local newspaper or newsletter distributed to customers; use of E-mail to notify employees or students; or delivery of multiple copies in central locations, such as community centers.

NR 809.953(4) (4) Use of consumer confidence reports. For community water systems, the consumer confidence report required under this subchapter may be used as a vehicle for the initial Tier 3 public notice and all required repeat notices, as long as all of the following occur:

NR 809.953(4)(a) (a) The consumer confidence report is provided to persons served no later than 12 months after the water supplier learns of the violation or situation as required under sub. (2).

NR 809.953(4)(b) (b) The Tier 3 notice contained in the consumer confidence report follows the content requirements under s. NR 809.954.

NR 809.953(4)(c) (c) The consumer confidence report is distributed according to the delivery requirements under sub. (3).

NR 809.953 History History: CR 09-073: cr. Register November 2010 No. 659, eff. 12-1-10; CR 15-049: am. (1) (b) 1., 2., cr. (1) (b) 6. Register March 2016 No. 723, eff. 4-1-16; correction in (1) (b) 3. made under s. 13.92 (4) (b) 7., Stats., Register December 2018 No. 756.

NR 809.954 NR 809.954 Public notice content.

NR 809.954(1) (1) Public notice elements for violations of national primary drinking water regulations (npdwr) or other situations requiring a public notice. When a public water system violates a national primary drinking water regulation or has a situation requiring public notification, each public notice shall include all of the following elements:

NR 809.954(1)(a) (a) A description of the violation or situation, including the contaminants of concern, and, as applicable, the contaminant levels.

NR 809.954(1)(b) (b) When the violation or situation occurred.

NR 809.954(1)(c) (c) Any potential adverse health effects from the violation or situation, including the standard language under sub. (4) (a) or (b), whichever is applicable.

NR 809.954(1)(d) (d) The population at risk, including subpopulations particularly vulnerable if exposed to the contaminant in their drinking water.

NR 809.954(1)(e) (e) Whether alternative water supplies should be used.

NR 809.954(1)(f) (f) What actions consumers should take, including when they should seek medical help, if known.

NR 809.954(1)(g) (g) What the water supplier is doing to correct the violation or situation.

NR 809.954(1)(h) (h) When the water supplier expects the public water system to return to compliance or resolve the situation.

NR 809.954(1)(i) (i) The name, business address and phone number of the water supplier or designee of the public water system as a source of additional information concerning the notice.

NR 809.954(1)(j) (j) A statement to encourage the notice recipient to distribute the public notice to other persons served, using the standard language under sub. (4) (c), if applicable.

NR 809.954(2) (2) Public notice elements for public water systems operating under a variance or exemption.

NR 809.954(2)(a) (a) If a public water system has been granted a variance or an exemption, the public notice shall contain all of the following:

NR 809.954(2)(a)1. 1. An explanation of the reasons for the variance or exemption.

NR 809.954(2)(a)2. 2. The date on which the variance or exemption was issued.

NR 809.954(2)(a)3. 3. A brief status report on the steps the water supplier is taking to install treatment, find alternative sources of water, or otherwise comply with the terms and schedules of the variance or exemption.

NR 809.954(2)(a)4. 4. A notice of any opportunity for public input in the review of the variance or exemption.

NR 809.954(2)(b) (b) If a public water system violates the conditions of a variance or exemption, the public notice shall contain all of the elements in sub. (1).

NR 809.954(3) (3) Public notice presentation.

NR 809.954(3)(a) (a) Each public notice required by this subchapter shall meet all of the following requirements:

NR 809.954(3)(a)1. 1. Shall be displayed in a conspicuous way when printed or posted.

NR 809.954(3)(a)2. 2. May not contain overly technical language or very small print.

NR 809.954(3)(a)3. 3. May not be formatted in a way that defeats the purpose of the notice.

NR 809.954(3)(a)4. 4. May not contain language which nullifies the purpose of the notice.

NR 809.954(3)(b) (b) Each public notice required by this subchapter shall comply with multilingual requirements, as follows:

NR 809.954(3)(b)1. 1. For public water systems where 5% or more of the population served consists of non-English speaking consumers, the public notice shall contain information in the appropriate languages regarding the importance of the notice or contain a telephone number or address where persons served may contact the public water system to obtain a translated copy of the notice or to request assistance in the appropriate languages.

NR 809.954(3)(b)2. 2. In cases where the public water system is unable to accurately determine whether non-English speaking consumers constitute 5% of the population served, the department may require that the public notice shall include the same information as in subd. 1., to reach non-English speaking persons served by the public water system.

NR 809.954(4) (4) Public notice standard language. Water suppliers for public water systems shall include the following standard language in their public notice:

NR 809.954(4)(a) (a) Standard health effects language for MCL or MRDL violations, treatment technique violations, and violations of the condition of a variance or exemption. Water suppliers shall include in each public notice the health effects language specified in Appendix B corresponding to each MCL, MRDL and treatment technique violation listed in Appendix A, and for each violation of a condition of a variance or exemption.

NR 809.954(4)(b) (b) Standard language for monitoring and testing procedure violations. Water suppliers shall include the following language in their notice, including the language necessary to fill in the blanks, for all monitoring and testing procedure violations listed in Appendix A: We are required to monitor your drinking water for specific contaminants on a regular basis. Results of regular monitoring are an indicator of whether or not your drinking water meets health standards. During [compliance period], we “did not monitor or test” or “did not complete all monitoring or testing” for [contaminant(s)], and therefore cannot be sure of the quality of your drinking water during that time.

NR 809.954(4)(c) (c) Standard language to encourage the distribution of the public notice to all persons served. Water suppliers shall include in their notice the following language, if applicable: Please share this information with all the other people who drink this water, especially those who may not have received this notice directly, for example, people in apartments, nursing homes, schools, and businesses. You can do this by posting this notice in a public place or distributing copies by hand or mail.

NR 809.954 History History: CR 09-073: cr. Register November 2010 No. 659, eff. 12-1-10.

NR 809.955 NR 809.955 Notice to new billing units or new customers.

NR 809.955(1) (1) Community water systems. Water suppliers for community water systems shall give a copy of the most recent public notice for any continuing violation, the existence of a variance or exemption, or other ongoing situations requiring a public notice to all new billing units or new customers prior to or at the time service begins.

NR 809.955(2) (2) Non-community water systems. Water suppliers for non-community water systems shall continuously post the public notice in conspicuous locations in order to inform new consumers of any continuing violation, variance or exemption, or other situation requiring a public notice for as long as the violation, variance, exemption, or other situation persists.

NR 809.955 History History: CR 09-073: cr. Register November 2010 No. 659, eff. 12-1-10.

NR 809.956 NR 809.956 Special notice of the availability of unregulated contaminant monitoring results.

NR 809.956(1) (1) Timing of the special notice. The water supplier for a community water system or non-transient non-community water system required to monitor under 40 CFR 141.40 and s. NR 809.25 shall notify persons served by the public water system of the availability of the results of such sampling no later than 12 months after the monitoring results are known.

NR 809.956(2) (2) Form and manner of the special notice. The form and manner of the public notice shall follow the requirements for a Tier 3 public notice prescribed in s. NR 809.953 (3) and (4) (a) and (c). The notice shall also identify a person and provide the telephone number to contact for information on the monitoring results.