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(a) Complaints regarding the inmate’s health and personal safety.
(b) Complaints made under PREA.
(8) An inmate shall submit a signed complaint by placing it in a receptacle designated for complaints or by submitting it to the ICE office through institution or USPS mail.
(9) If an inmate is transferred after an incident but before filing a complaint, the inmate shall file a complaint related to the incident at the currently assigned institution. The ICE shall refer the complaint to the ICE at the appropriate institution for investigation and reviewing authority decision. If the transfer is to a contracted facility, the inmate shall file the complaint with the institution where the issue arose.
(10) Inmates shall file complaints with the institution where the incident occurred.
(11) The ICE may waive any requirements under this section for good cause.
History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18.
DOC 310.08PREA complaint procedure. An inmate may file a complaint alleging sexual abuse using the procedures under this chapter. The following provisions apply to complaints alleging sexual abuse or sexual harassment:
(1) Notwithstanding s. DOC 310.07 (2), an inmate may file a complaint regarding sexual abuse or sexual harassment at any time. If a portion of the complaint alleges an issue that does not relate to sexual abuse or sexual harassment, the time limits under s. DOC 310.07 apply.
(2) Notwithstanding s. DOC 310.07 (1) or (8), an inmate is not required to attempt to resolve the issue with the staff member who is the subject of the complaint or to file a complaint regarding sexual abuse or sexual harassment with the staff member who is the subject of the complaint. The inmate may use an alternative method of filing, including submission of the complaint directly to the warden.
(3) Complaints filed under this section will be referred for a PREA investigation. Department policy shall address the requirements that investigations regarding allegations of sexual abuse or sexual harassment be completed within established time frames.
(4) Third parties, including fellow inmates, staff members, family members, attorneys, and outside advocates, shall be permitted to assist an inmate in filing a request for administrative remedies relating to allegations of sexual abuse or sexual harassment and shall also be permitted to file such requests on behalf of inmates. Requests for administrative remedies filed under this section will be referred for a PREA investigation.
(5) Emergency grievance procedures for complaints alleging a substantial risk of imminent sexual abuse or sexual harassment will be handled in the following manner:
(a) The inmate may contact any staff member who is not the subject of the allegation for immediate corrective action.
(b) The inmate may file a complaint. Complaints collected under s. DOC 310.08 shall be immediately forwarded to the warden to determine if immediate action is warranted.
(c) Reports of substantial risk of imminent sexual abuse or sexual harassment outside of the complaint process under this chapter shall be immediately forwarded to the warden to determine if immediate action is warranted.
(d) Further response will be in accordance with department policy.
(6) The warden may discipline an inmate for filing a complaint related to alleged sexual abuse or sexual harassment only if the warden demonstrates that the inmate filed the complaint in bad faith.
(7) Time frames are waived for PREA related complaints, this does not apply to PREA related complaint appeals.
History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18.
DOC 310.09Filing of complaint appeal.
(1) An inmate may appeal the reviewing authority decision to the CCE within 14 days after the date of the decision or if the inmate does not receive a decision 45 days after the date the ICE enters the complaint.
(2) Appeals shall meet all of the following requirements:
(a) Be submitted on a form provided by the department.
(b) Be legibly handwritten or typed.
(c) Be filed only under the name by which the inmate was committed to the department or the legal name granted by a court.
(d) Include the inmate’s original signature.
(e) Not exceed 500 words total and not exceed two pages.
(f) Provide relevant supporting documentation, which may be accepted at the discretion of the CCE.
(g) Be limited to the issue raised in the original complaint.
(3) An appeal will not be processed and a referral for disciplinary action may occur in accordance with ch. DOC 303 if the complaint contains any of the following:
(a) Obscene, profane, abusive, or threatening language unless such language is necessary to describe the factual basis of the complaint.
(b) A foreign substance.
History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18.
DOC 310.10Processing complaints.
(1) The ICE shall collect and date stamp all complaints with the date collected.
(2) The ICE shall accept the complaint, return the complaint in accordance with sub. (5), or reject the complaint in accordance with sub. (6).
(3) The ICE shall assign a file number and classification code to an accepted or rejected complaint.
(4) The ICE shall give written notice to the inmate within 10 days of collection that the complaint has been received.
(5) The ICE may return a complaint within 10 days if it does not meet the criteria under s. DOC 310.07 (1), (3), (4), and (5) to permit the inmate to resubmit the complaint after correcting issues noted by the ICE. Inmates shall be given one opportunity to correct and resubmit a returned complaint. The ICE shall grant 10 days for receipt of the corrected complaint.
(6) The ICE may reject a complaint for the following reasons:
(a) The inmate submitted the complaint solely for the purpose of harassing or causing a person to suffer emotional distress or to fear bodily injury.
(b) The inmate does not raise an issue regarding policies, rules, living conditions, or employee actions that personally affect the inmate or institution environment.
(c) The issue lacks merit or is otherwise frivolous.
(d) The inmate does not provide sufficient information to support a complaint.
(e) The inmate submitted the complaint beyond 14 days after the date of the occurrence giving rise to the complaint and provides no good cause for the ICE to extend the time limits.
(f) The issue is moot.
(g) The issue has already been addressed through the inmate’s prior use of the ICRS.
(h) The complaint contains obscene, profane, abusive, or threatening language unless such language is necessary to describe the factual basis of the substance of the complaint.
(i) The complaint contains a foreign substance, in which case all of the following apply:
1. Complaints that contain a foreign substance will not be included in the complaint record and will be disposed of in accordance with institution procedure.
2. Inmates who submit a complaint containing a foreign substance may be subject to disciplinary action in accordance with ch. DOC 303.
(7) The ICE shall have full access to the institution, inmates, employees, and department records to investigate the complaint.
(8) The ICE shall give priority to complaints dealing with health or personal safety.
(9) The ICE shall either reject the complaint or send a recommendation to the appropriate reviewing authority within 30 days from the date of receipt.
(10) An inmate may appeal a rejected complaint within 10 days to the appropriate reviewing authority who shall only review the basis for the rejection of the complaint. The reviewing authority’s decision is final.
(11) The complaint record shall include the names of persons interviewed and evidence that is relevant, material, and not repetitious.
(12) The ICE may recommend to the reviewing authority that the complaint be affirmed or dismissed in whole or in part.
History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18.
DOC 310.11Reviewing authority decision.
(1) The reviewing authority shall make a decision within 15 days following receipt of the recommendation under s. DOC 310.10 (12) or appeal of a rejected complaint.
(2) The reviewing authority shall affirm or dismiss the complaint in whole or in part or return the complaint to the ICE for further investigation.
(3) If the inmate does not receive a decision within 45 days after the date of acknowledgement under s. DOC 310.10 (4), the inmate may appeal to the CCE.
History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18.
DOC 310.12Review by corrections complaint examiner.
(1) An inmate may appeal the reviewing authority decision within 14 days after the date of the decision by filing a typed or legibly printed request for review with the CCE on forms supplied for that purpose. The institution shall make these forms accessible to inmates.
(2) The CCE may accept, return, or recommend rejection of an appeal or complaint.
(3) The CCE will only address issues raised in the original complaint.
(4) The CCE shall return an appeal if any of the following apply:
(a) An original complaint has not been filed except as provided under s. DOC 310.08.
(b) The complaint has been rejected.
(c) The appeal is premature.
(d) The appeal does not list the complaint file number or contains more than one complaint file number.
(e) The appeal does not meet the criteria listed under s. DOC 310.10.
(5) The CCE may recommend rejection of an appeal not filed in accordance with s. DOC 310.09.
(6) Upon good cause as determined by the CCE, an appeal filed later than 14 days after the date of the reviewing authority decision may be accepted.
(7) The CCE shall have full access to the institution, inmates, employees, and department records to investigate the appeal.
(8) The CCE shall give priority to health or personal safety complaints.
(9) For all accepted appeals, the CCE shall recommend that the reviewing authority decision be affirmed or dismissed, in whole or in part, and send its recommendation to the secretary within 45 days of receipt of the appeal. The CCE may extend the time for submitting a recommendation with notice provided to the inmate.
History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18.
DOC 310.13Secretary’s decision.
(1) The secretary shall make a decision within 45 days following receipt of the CCE’s recommendation. The secretary may extend the time for making a decision for good cause with notice provided to the inmate.
(2) The secretary shall affirm or dismiss the CCE’s recommendation, in whole or in part, or return the appeal to the CCE for further investigation.
(3) The secretary’s decision is final.
(4) If the inmate does not receive the secretary’s written decision within 90 days of the date of receipt of the appeal in the CCE’s office, the inmate shall consider the administrative remedies to be exhausted, unless the time has been extended under sub. (1).
History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18.
DOC 310.14Complaint processing following release. If an inmate is released from an institution prior to a decision being made on a complaint or appeal, the complaint will be processed in accordance with this chapter.
History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18.
DOC 310.15Resolution of affirmed complaint.
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Published under s. 35.93, Stats. Updated on the first day of each month. Entire code is always current. The Register date on each page is the date the chapter was last published.