Chapter DHS 109

DHS 109.52(5)(c) (c) Change in ownership. If the ownership of a certified SeniorCare provider changes, the provider agreement shall automatically terminate.

DHS 109.52(5)(d) (d) Program compliance. A SeniorCare provider may lose SeniorCare certification for any of the reasons listed in sub. (12) or in s. DHS 106.06.

DHS 109.52(6) (6) Response to inquiries. A SeniorCare provider shall respond as directed to inquiries by the department regarding the validity of provider information maintained by the department.

DHS 109.52(7) (7) Maintenance of records. A SeniorCare provider shall prepare and maintain whatever records are necessary to fully disclose the nature and extent of services provided by the SeniorCare provider under the program, including those enumerated in sub. (8). Each SeniorCare provider shall maintain all required records for at least a period of 5 years from the date the department pays for the services rendered, unless otherwise stated in this chapter. If a SeniorCare provider’s participation in the program terminates for any reason, all related records shall remain subject to the conditions enumerated in this subsection and sub. (8).

DHS 109.52(8) (8) Records to be maintained. SeniorCare providers shall retain all of the following records:

DHS 109.52(8)(a) (a) Contracts or agreements with persons or organizations for the furnishing of SeniorCare items or services, payment for which may be made in whole or in part, directly or indirectly, by the department.

DHS 109.52(8)(b) (b) Billings and records of services or supplies which are the subject of the billings that are necessary to fully disclose the nature and extent of the SeniorCare services or supplies.

DHS 109.52(8)(c) (c) All policies and regulations adopted by the SeniorCare provider’s governing body.

DHS 109.52(8)(d) (d) Prescriptions that support SeniorCare billings, including records of SeniorCare covered vaccines and vaccine administration.

DHS 109.52(8)(e) (e) SeniorCare patient profiles.

DHS 109.52(8)(f) (f) SeniorCare purchase invoices and receipts.

DHS 109.52(8)(g) (g) Receipts for costs associated with SeniorCare services billed.

DHS 109.52(9) (9) Provider agreement duration. The provider agreement shall, unless terminated, remain in full force and effect for a maximum of one year from the date the department accepts a SeniorCare provider into the program. In the absence of a notice of termination by the SeniorCare provider or department, the agreement shall automatically renew and extend for a period of one year.

DHS 109.52(10) (10) Participation by non–certified persons.

DHS 109.52(10)(a) (a) Reimbursement for emergency services. If a person in Wisconsin or in another state who is not certified as a SeniorCare provider by the department in this state provides emergency services to a Wisconsin participant, that person may not be reimbursed for those services unless the drugs are covered under this chapter and all of the following conditions are met:

DHS 109.52(10)(a)1. 1. The person submits to the department a provider data form and a claim for reimbursement of emergency services on forms prescribed by the department.

DHS 109.52(10)(a)2. 2. The person submits to the department a statement in writing on a form prescribed by the department explaining the nature of the emergency, if known, including a description of the participant’s condition, cause of emergency, diagnosis and extent of injuries, the drugs that were provided and when, and the reason that the participant could not receive drugs from a certified SeniorCare provider.

DHS 109.52(10)(a)3. 3. The person possesses all licenses and other entitlements required under state and federal statutes, rules and regulations, and is qualified to provide all services for which a claim is submitted.

DHS 109.52(10)(b) (b) Reimbursement prohibited for non-emergency services. The department may not reimburse non-emergency services provided by a non-certified person unless the department receives prior authorization as provided in s. DHS 109.32 (2).

DHS 109.52(10)(c) (c) Reimbursement determination. Based upon the signed statement and the claim for reimbursement, the department shall determine whether the services are reimbursable.

DHS 109.52(11) (11) Voluntary termination of program participation.

DHS 109.52(11)(a) (a) Voluntary termination. Any SeniorCare provider may terminate participation in the SeniorCare program and the medical assistance program. A SeniorCare provider electing to terminate program participation shall, at least 30 days before the termination date, notify the department in writing of that decision, the reasons for termination and the effective date of termination from the program.

DHS 109.52(11)(b) (b) Reimbursement. A SeniorCare provider may not claim reimbursement for prescription drugs provided to participants on or after the effective date specified in the termination notice. If the SeniorCare provider’s notice of termination fails to specify an effective date, the department shall terminate the SeniorCare provider’s certification to provide and claim reimbursement for services under the program on the date on which the department receives notice of termination.

DHS 109.52(12) (12) Involuntary termination or suspension from program participation. The provisions of s. DHS 106.06 apply to the SeniorCare program, with the exception of s. DHS 106.06 (3), (24) and (30).

DHS 109.52(13) (13) Effects of suspension or involuntary termination. The provisions of s. DHS 106.07 apply to the SeniorCare program.

DHS 109.52 History History: CR 02-154: cr. Register April 2003 No. 568, eff. 5-1-03; corrections in (2) (a), (5) (d), (12) and (13) made under s. 13.92 (4) (b) 7., Stats., Register December 2008 No. 636; correction in (2) (a) made under s. 13.92 (4) (b) 7., Stats., Register July 2011 No. 667; CR 22-046: am. (8) (d), (11) (b) Register June 2023 No. 810, eff. 7-1-23.

DHS 109.53 DHS 109.53 Department recovery of overpayments from SeniorCare providers.

DHS 109.53(1) (1) Recoupment methods. If the department finds that a SeniorCare provider has received an overpayment, including but not limited to erroneous, excess, duplicative and improper payments under the program, regardless of cause, the department may recover the amount of the overpayment by any of the following methods, at its discretion:

DHS 109.53(1)(a) (a) Offsetting or making an appropriate adjustment against other amounts owed the SeniorCare provider for covered services.

DHS 109.53(1)(b) (b) Offsetting or crediting against amounts the department determines are owed the SeniorCare provider for subsequent services provided under the program if both of the following conditions are met:

DHS 109.53(1)(b)1. 1. The amount owed the SeniorCare provider at the time of the department’s finding is insufficient to recover in whole the amount of the overpayment.

DHS 109.53(1)(b)2. 2. The SeniorCare provider is claiming and receiving SeniorCare reimbursement in amounts sufficient to reasonably ensure full recovery of the overpayment within a reasonable period of time.

DHS 109.53(1)(c) (c) Requiring the SeniorCare provider to pay directly to the department the amount of the overpayment.

DHS 109.53(2) (2) Written notice. No recovery by offset, adjustment or demand for payment may be made by the department under sub. (1), except as provided under sub. (3), unless the department gives the SeniorCare provider prior written notice of the department’s intention to recover the amount determined to have been overpaid. The notice shall set forth the amount of the intended recovery, the method of the intended recovery, identify the claim or claims in question or other basis for recovery, summarize the basis for the department’s finding that the SeniorCare provider has received amounts to which the SeniorCare provider is not entitled or in excess of that to which the SeniorCare provider is entitled, and inform the SeniorCare provider of a right to appeal the intended action under sub. (5). The SeniorCare provider shall make payment due the department within 30 days after the date of service of the notice of intent to recover. The department shall send final notices of intent to recover by certified mail.

DHS 109.53(3) (3) Exception. The department is not required to provide written notice under sub. (2) when the overpayment was made as a result of a computer processing or clerical error, for a recoupment of a manual partial payment, or when the SeniorCare provider requested or authorized the recovery to be made. In any of these cases, the department shall provide written notice of any payment adjustments made on the next remittance issued the SeniorCare provider. The notice shall specify the amount of the adjustment made and the claim that was the subject of the adjustment.

DHS 109.53(4) (4) Withholding of payment involving fraud or willful misrepresentation.

DHS 109.53(4)(a) (a) The department may withhold SeniorCare payments, in whole or in part, to a SeniorCare provider upon the department’s receipt of reliable evidence that the circumstances giving rise to the need for withholding payments involve fraud or willful misrepresentation under the SeniorCare program. Reliable evidence of fraud or willful misrepresentation includes a prosecuting attorney’s filing of criminal charges against the SeniorCare provider or one of its agents or employees. The department may withhold payments without first notifying the SeniorCare provider of its intention to withhold the payments.

DHS 109.53(4)(b) (b) The department shall send written notice to the SeniorCare provider of the department’s withholding of SeniorCare program payments within 5 calendar days after taking that action. The notice shall generally set forth the allegations leading to the withholding, but need not disclose any specific information concerning the ongoing investigation of allegations of fraud and willful misrepresentation. The notice shall provide all of the following information:

DHS 109.53(4)(b)1. 1. A statement that payments are being withheld in accordance with this paragraph.

DHS 109.53(4)(b)2. 2. A statement that the withholding action is for a temporary period, as defined under par. (c), and that cites the circumstances under which withholding will be terminated.

DHS 109.53(4)(b)3. 3. When appropriate, a statement specifying to which type of SeniorCare claims withholding is effective.

DHS 109.53(4)(b)4. 4. A statement informing the SeniorCare provider that the provider has a right to submit to the department written evidence regarding the allegations of fraud and willful misrepresentation for consideration by the department.

DHS 109.53(4)(c) (c) Withholding of the SeniorCare provider’s payments shall be temporary. Payment withholding may not continue after any of the following events occurs:

DHS 109.53(4)(c)1. 1. The department determines after a preliminary investigation there is not sufficient evidence of fraud or willful misrepresentation by the SeniorCare provider to require referral of the matter to an appropriate law enforcement agency and, to the extent of the department’s knowledge, the matter is not already the subject of an investigation or a prosecution by a law enforcement agency or a prosecuting authority.

DHS 109.53(4)(c)2. 2. Any law enforcement agency or prosecuting authority that has investigated or commenced prosecution of the matter determines there is insufficient evidence of fraud or misrepresentation by the SeniorCare provider to pursue criminal charges or civil forfeitures.

DHS 109.53(4)(c)3. 3. Legal proceedings relating to the SeniorCare provider’s alleged fraud or willful misrepresentation are completed and charges against the provider have been dismissed. In the case of a conviction of a SeniorCare provider for criminal or civil forfeiture offenses, those proceedings may not be regarded as being completed until all appeals are exhausted. In the case of an acquittal in or dismissal of criminal or civil forfeiture proceedings against a SeniorCare provider, the proceedings shall be regarded as complete at the time of dismissal or acquittal regardless of any opportunities for appeal the prosecuting authority may have.

DHS 109.53(5) (5) Request for hearing on recovery action. If a SeniorCare provider chooses to contest the propriety of a proposed recovery under sub. (1), the SeniorCare provider shall, within 20 days after receipt of the department’s notice of intent to recover, request a hearing on the matter. The request shall be submitted in writing to the department of administration’s division of hearings and appeals and shall briefly identify the basis for contesting the proposed recovery. The date of service of a SeniorCare provider’s request for a hearing shall be the date on which the department of administration’s division of hearing and appeals receives the request. Receipt of a timely request for hearing shall prevent the department from making the proposed recovery while the hearing proceeding is pending. If a timely request for hearing is not received, the department may recover from current or future obligations of the program to the SeniorCare provider the amount specified in the notice of intent to recover and may take such other legal action as it deems appropriate to collect the amount specified. All hearings on recovery actions by the department shall be held in accordance with the provisions of ch. 227, Stats.

DHS 109.53 Note Note: A hearing request should be mailed to the Division of Hearings and Appeals, P.O. Box 7875, Madison, WI 53707, 608–266–3096. Hearing requests may be delivered in person to that office at 5005 University Ave., Room 201, Madison, Wisconsin or transmitted by facsimile machine to 608-264-9885.

DHS 109.53 History History: CR 02-154: cr. Register April 2003 No. 568, eff. 5-1-03.

DHS 109.54 DHS 109.54 Incorporation of Medicaid standards. The following provisions applicable to the medical assistance program apply to SeniorCare providers for acts and activities pertaining to the SeniorCare program:

DHS 109.54(1) (1) General requirements for provision of services. The provisions of s. DHS 106.02 apply to the SeniorCare program.

DHS 109.54(2) (2) Manner of preparing and submitting claims for reimbursement. With the exception of s. DHS 106.03 (2) (d), (3) (c) 3. and (5) (br), the provisions of s. DHS 106.03 apply to the SeniorCare program.

DHS 109.54(3) (3) Payment of claims for reimbursement. With the exception of s. DHS 106.04 (2) and (3) (b) and (c), the provisions of s. DHS 106.04 apply to the SeniorCare program.

DHS 109.54(4) (4) Intermediate sanctions. The provisions of s. DHS 106.08 apply to the SeniorCare program.

DHS 109.54(5) (5) Departmental discretion to pursue monetary recovery. The provisions of s. DHS 106.09 (1) apply to the SeniorCare program.

DHS 109.54(6) (6) Withholding payment of claims. The provisions of s. DHS 106.10 apply to the SeniorCare program.

DHS 109.54(7) (7) Prepayment review of claims. The provisions of s. DHS 106.11 apply to the SeniorCare program.

DHS 109.54(8) (8) Procedure, pleadings and practice. The provisions of s. DHS 106.12 apply to the SeniorCare program.

DHS 109.54 History History: CR 02-154: cr. Register April 2003 No. 568, eff. 5-1-03; corrections in (1) to (8) made under s. 13.92 (4) (b) 7., Stats., Register December 2008 No. 636.

subch. VI of ch. DHS 109 Subchapter VI — Participant Rights and Responsibilities

DHS 109.61 DHS 109.61 Participant duties.

DHS 109.61(1) (1) Not to seek duplication of services. A participant may not seek the same or similar covered drugs from more than one SeniorCare provider.

DHS 109.61(2) (2) Prior identification of eligibility. Except in emergencies that preclude prior identification, the participant shall, before receiving prescription drugs, inform the SeniorCare provider that the participant is receiving benefits under SeniorCare and shall present to the SeniorCare provider a current valid SeniorCare identification card.

DHS 109.61(3) (3) Review of benefits notice. Participants shall review the explanation of benefits (EOB) notice sent to them by the department and shall report to the department any payments made for drugs not actually provided.

DHS 109.61(4) (4) Informational cooperation with SeniorCare providers. Participants shall give SeniorCare providers full, correct and truthful information requested by SeniorCare providers and necessary for the submission of correct and complete claims for SeniorCare reimbursement, including information about all of the following:

DHS 109.61(4)(a) (a) The participant’s eligibility status, accurate name, address and SeniorCare identification number.

DHS 109.61(4)(b) (b) The participant’s use of the SeniorCare card.

DHS 109.61(4)(c) (c) The participant’s use of SeniorCare benefits.

DHS 109.61(4)(d) (d) The participant’s coverage under other insurance programs.

DHS 109.61(5) (5) Not to abuse or misuse the SeniorCare card or benefits. If a participant abuses or misuses the SeniorCare card or SeniorCare benefits in any manner, the department may terminate benefits or limit access to benefits under s. DHS 109.31 (4). For purposes of this subsection, “abuses or misuses” includes any of the following actions:

DHS 109.61(5)(a) (a) Altering or duplicating the SeniorCare card in any manner.

DHS 109.61(5)(b) (b) Permitting the use of the SeniorCare card by any unauthorized individual for the purpose of obtaining health care through SeniorCare.

DHS 109.61(5)(c) (c) Using a SeniorCare card that belongs to a person not authorized under that card.

DHS 109.61(5)(d) (d) Using the SeniorCare card to obtain any covered service for another individual.

DHS 109.61(5)(e) (e) Duplicating or altering prescriptions.

DHS 109.61(5)(f) (f) Knowingly misrepresenting material facts as to medical symptoms for the purpose of obtaining any covered service.

DHS 109.61(5)(g) (g) Knowingly furnishing incorrect eligibility status or other information to a SeniorCare provider.

DHS 109.61(5)(h) (h) Knowingly furnishing false information to a SeniorCare provider in connection with health care previously rendered to the participant and for which SeniorCare has been billed.

DHS 109.61(5)(i) (i) Knowingly obtaining health care in excess of established program limitations, or knowingly obtaining health care that is clearly not medically necessary.

DHS 109.61(5)(j) (j) Otherwise obtaining health care by false pretenses.

DHS 109.61 History History: CR 02-154: cr. Register April 2003 No. 568, eff. 5-1-03; CR 22-046: am. (2) Register June 2023 No. 810, eff. 7-1-23.

DHS 109.62 DHS 109.62 Recovery of incorrect payments from participants.

DHS 109.62(1) (1) The department shall begin recovery action against any SeniorCare participant to whom or on whose behalf an incorrect payment was made resulting from any of the following:

DHS 109.62(1)(a) (a) A misstatement or omission of fact by the person supplying information on an application, a request for a new benefit period, or a review of eligibility for SeniorCare benefits.

DHS 109.62(1)(b) (b) A check submitted for the program enrollment fee is returned for non-sufficient funds under s. DHS 109.11 (6) (d).

DHS 109.62(1)(c) (c) A recipient fails to inform the department, within 10 calendar days of the change, of changes in circumstances that affect eligibility.

DHS 109.62(1)(d) (d) A recipient received benefits while an appeal requested under s. DHS 109.63 was pending and the contested decision is upheld.

DHS 109.62(2) (2) The amount of recovery may not exceed the amount of the SeniorCare benefits incorrectly provided.

DHS 109.62(3) (3) Department records of payment for the period of ineligibility shall be evidence of the amounts paid on behalf of the participant.