DHS 77.04 History
History: CR 99-009: cr.
Register November 2002 No. 563, eff. 12-1-02; corrections in (1) (a) and (c) made under s. 13.92 (4) (b) 7., Stats.,
Register July 2011 No. 667; correction in (1) (a) and (c) under s. 13.92 (4) (b) 7., Stats.,
Register November 2015 No. 719; correction in (1) (a), (c) under s. 13.92 (4) (b) 7., Stats.,
Register July 2018 No. 751; correction in (1) (a), (c) made under s. 13.92 (4) (b) 7., Stats.,
Register September 2022 No. 801;
CR 22-019: am. (1) (a), (b) 1. (intro.), a., b., 2., (c), (2), renum. (3) (a) 6., 7., to (3) (b) 10., 11., and as renumbered am. 10., am. (3) (b) (intro.), r. (3) (b) 4., renum. (3) (b) 5. to (3) (b) 4. and am., r. (3) (b) 6., 7., renum. (3) (b) 8. to (3) (b) 5. and am. Register May 2023 No. 809, eff. 6-1-23. DHS 77.05
DHS 77.05
Requests for payment of communication access services. DHS 77.05(1)(1)
Any individual or any city, town, village, county, state, federal or private agency may request, in writing, that the department pay a communication access services provider to provide communication access services. Except in an emergency, a request shall be received by the department at least 2 weeks in advance of the time a provider is needed.
DHS 77.05 Note
Note: Requests for reimbursement of communication access services shall be made to the Regional Coordinator for Deaf and Hard of Hearing Services. To find out which Regional Coordinator to contact, write or phone the Division of Disability and Elder Services, Office for the Deaf and Hard of Hearing, P.O. Box 7851, Madison, Wisconsin 53707, (608) 266-3118 for both voice and teletext typewriter (TTY). A map of the regions may also be viewed over the internet at:
www.dhs.wisconsin.gov/odhh/Staff/index.htm.
DHS 77.05(2)(a)(a) Within 5 working days after receipt by the department of a request for reimbursement of communication access services under sub.
(1) and subject to the circumstances in s.
DHS 77.04 (3) (a) and
(b), the department shall grant or deny the request.
DHS 77.05(2)(b)
(b) If the request is granted, the department shall provide the individual or agency requesting the service with a list of communication access services providers so that the individual or agency may arrange for communication access services.
DHS 77.05(2)(c)1.1. If the request is denied, the department shall send the requestor within 48 hours after the action takes place a written notice of the reasons for denial and the procedure for requesting a hearing under ch.
227, Stats. Receipt of the notice is presumed within 5 calendar days of the date the department mailed the notice.
DHS 77.05(2)(c)2.
2. To request a hearing, an individual or agency shall file a written request with the department of administration's division of hearings and appeals within 30 calendar days after the date of the notice. A request is considered filed when received by the division of hearings and appeals. The division of hearings and appeals shall hold the hearing no later than 30 calendar days after receiving the request for the hearing unless both parties agree to a later date and shall provide at least 10 calendar days prior notification of the date, time and place for the hearing. The hearing examiner shall issue a proposed or final decision within 10 calendar days after the hearing. The denial shall remain in effect until a final decision is rendered.
DHS 77.05 Note
Note: A hearing request should be addressed to the Division of Hearings and Appeals, P.O. Box 7875, Madison, WI 53707, 608-266-3096. Hearing requests may be delivered in person to that office at 5005 University Ave., Room 201, Madison, WI.
DHS 77.05 History
History: CR 99-009: cr.
Register November 2002 No. 563, eff. 12-1-02;
CR 22-019: am. (title), (1), (2) (a), (b) Register May 2023 No. 809, eff. 6-1-23. DHS 77.06
DHS 77.06
Communication access services providers eligible for payment. DHS 77.06(1)(1)
Payment. The department may provide payment to communication access services providers listed under s.
DHS 77.09 (1).
DHS 77.06(2)
(2)
Exceptions. The department shall pay communication access service providers in any situation when it determines that the deaf, deafblind or hard of hearing person's request for a specific communication access services provider is justified based on that provider's understanding of the subject matter, particular communication method, or unique suitability for a particular appointment as determined by the person or agency requesting communication access services.
DHS 77.06 Note
Note: This exception includes a request for a Sign Support Provider for individuals who are deafblind.
DHS 77.06(3)(a)1.1. Before canceling an appointment for which the department has approved payment and for which a communication access services provider has been scheduled, the person who or agency that requested communication access services shall give the provider a minimum of 48 hours' notice.
DHS 77.06(3)(a)2.
2. When a person or agency that requested communication access services misses an appointment for which the department has approved payment and does not give prior notification of the cancellation because of circumstances outside of the control of the person or agency, the department shall pay the communication access services provider for 2 hours of communication access services.
DHS 77.06 Note
Note: The Department is not the ultimate payor in cases where the Department bills another entity for communication access services such as those described in s.
DHS 77.08 (2).
DHS 77.06(3)(b)
(b)
Communication access services provider. A communication access services provider who needs to cancel an appointment shall notify the person or agency that requested communication access services at least 24 hours before the time of the appointment.
DHS 77.06 History
History: CR 99-009: cr.
Register November 2002 No. 563, eff. 12-1-02;
CR 22-019: am. (title), (1) (title), renum. (1) (intro.) to (1) and am., r. (1) (a) to (f), (2), r. (2) (intro.), (a) to (c), renum. (3) (d), (4) (a) 1., 2. to (2), (3) (a) 1., 2. and am., r. (4) (a) 3., renum. (4) (b) to (3) (b) Register May 2023 No. 809, eff. 6-1-23. DHS 77.07(1)(1)
Rates. The department shall pay for communication access services providers according to licensure, certification and specialized skills, with the credentials requiring the most skill receiving the highest rates of pay.
DHS 77.07(2)(a)(a) To be eligible for department payment, an individual or agency that provides communication access services providers shall provide to the department any necessary documentation or forms to be added to the list of approved vendors.
DHS 77.07 Note
Note: The proofs and confirmations in par. (a) ensure that the agency is not required by federal or state law to provide communication access services.
DHS 77.07(2)(b)
(b) A state employee who is a communication access services be paid for assignments completed after normal working hours, while on vacation or during leave without pay. The state employee shall demonstrate that there is no conflict of interest by obtaining the prior approval of his or her supervisor.
DHS 77.08(1)(1)
Services provided under this chapter are subject to the provisions of ch.
DHS 1 for ability to pay, billing and collection purposes.
DHS 77.08(2)
(2) The department shall bill any federal, state, county, municipal or private agency for requested communication access services reimbursed by the department if the department determines that the agency is required under state or federal law to provide communication access services to a deaf or hard of hearing person or if the agency is not required to provide communication access services but agrees to pay for the services.
DHS 77.08(3)
(3) The department shall deposit all monies collected under this section into the appropriation under s.
20.435 (1) (hs), Stats.
DHS 77.08(4)
(4) If any agency identified under sub.
(2) does not pay a bill, the bill shall be referred to the department's bureau of fiscal services for collection.
DHS 77.09
DHS 77.09
List of communication access services providers. DHS 77.09(1)(1)
The department shall maintain a list of communication access services providers. To be included in the list, a person or agency shall provide documentation of licensure, certifications and any specialized training. The list shall include the following information for each person:
DHS 77.09(1)(c)
(c) Licensure, certifications and any specialized training.
DHS 77.09 Note
Note: Communication access services providers wishing to be included in the list should contact the Office for the Deaf and Hard of Hearing by mail at P.O. Box 7851, Madison, WI 53707, by fax at 608-264-9899, or in person at 1 West Wilson Street in Madison. The list is also available at
www.dhs.wisconsin.gov/odhh/Interpreting/InterpreterDirectory.htm.
DHS 77.09 Note
Note: Sign language interpreters must be licensed by the Department of Safety and Professional Services and a captionist must be certified by the National Court Reporters Association to be added to this list.
DHS 77.09 Note
Note: Communication access service agencies shall provide the names of all providers and their respective credentials.
DHS 77.09(2)
(2) After providing 10 calendar days notice, the department may exclude from the list under sub.
(1) a communication access services provider for cause. A provider may appeal the department's decision. To request a hearing, a provider shall file a written request with the department of administration's division of hearings and appeals within 30 calendar days after the date of the department's notice. A hearing request is considered filed when received by the division of hearings and appeals. The division of hearings and appeals shall hold the hearing no later than 30 calendar days after receiving the request for the hearing unless both parties agree to a later date and shall provide at least 10 calendar days prior notification of the date, time and place for the hearing. The hearing examiner shall issue a proposed or final decision within 10 calendar days after the hearing. The denial shall remain in effect until a final decision is rendered.
DHS 77.09 Note
Note: A hearing request should be addressed to the Division of Hearings and Appeals, P.O. Box 7875, Madison, WI 53707, or faxed to the Division at 608-266-3096. Hearing requests may be delivered in person to that office at 5005 University Ave., Room 201, Madison, WI.
DHS 77.09 History
History: CR 99-009: cr.
Register November 2002 No. 563, eff. 12-1-02;
CR 22-019: am. (title), (1) (intro.), r. and recr. (1) (c), r. (1) (d) Register May 2023 No. 809, eff. 6-1-23; correction in (1) (intro.) made under s. 35.17, Stats., Register May 2023 No. 809. DHS 77.10
DHS 77.10
Grievances. If an individual providing communication access services under this chapter or an individual or agency receiving communication access services under this chapter is dissatisfied with any action or decision of the department relating to communication access services, the individual or agency may file a grievance, in writing, over the phone, or videophone with the department. The grievance shall be addressed to the department's division of public health and shall be received by the administrator's office of the division of public health within 45 days after the date of the department's action or decision.
DHS 77.10 Note
Note: To file a grievance, write or phone Director, Office for the Promotion of Independent Living, Division of Public Health, P.O. Box 7851, Madison, Wisconsin 53707, 608-261-7823. Written grievances may be submitted by email to
amber.mullett@dhs.wisconsin.gov. Grievances may also be filed in person at 1 West Wilson Street in Madison.
DHS 77.10 History
History: CR 99-009: cr.
Register November 2002 No. 563, eff. 12-1-02; correction made under s. 13.93 (2m) b. 1., Stats.,
Register December 2004 No. 588;
CR 22-019: am. Register May 2023 No. 809, eff. 6-1-23.
