DFI-Bkg 75.06(4)(4) Documentation verifying the customer’s income and setting forth the licensee’s calculation of the gross monthly income shall be retained in the customer’s file. DFI-Bkg 75.06(5)(5) If the licensee is using the customer’s consumer report as its method of income verification, the licensee shall, prior to making a payday loan, obtain the customer’s gross monthly income figure in writing from the customer and maintain such writing in the customer’s file. DFI-Bkg 75.06 HistoryHistory: CR 10-098: cr. Register May 2011 No. 665, eff. 6-1-11; CR 12-035: am. (2) (intro.), cr. (5) Register May 2013 No. 689, eff. 6-1-13; CR 23-039: am. (3) Register March 2024 No. 819, eff. 4-1-24. DFI-Bkg 75.07(1)(1) The writing evidencing the customer’s obligation to pay under a payday loan shall clearly and conspicuously contain the following language: DFI-Bkg 75.07(1)(a)(a) Repayment plan: If you fail to repay this payday loan in full upon its maturity date, and you have not been offered a repayment plan within the 12 month period prior to the maturity date of your loan, the lender must offer you the opportunity to repay the outstanding balance of the loan in 4 equal installments with due dates coinciding with your pay period schedule. There is no cost to you for entering into the repayment plan, and the lender may not charge any interest on the outstanding balance while you are participating in the repayment plan. Customer’s initials or signature: ________________________________. DFI-Bkg 75.07(1)(b)(b) You may rescind this payday loan by returning to the lender the proceeds of the payday loan before the close of business on the next day of business after the loan is made, or, if the place of business where the loan is made is open 24-hours, before 5 p.m. on the next day of business after the loan is made. DFI-Bkg 75.07(1)(c)(c) You may not repay a payday loan with the proceeds of another payday loan more than once. DFI-Bkg 75.07(1)(d)(d) A lender may present a customer’s check for payment no more than once. For each customer authorization to initiate an electronic fund transfer from the customer’s account, a lender may initiate an electronic fund transfer no more than once. The only charge that a lender may impose for dishonor of a customer’s check or denial of the lender’s instruction to execute an electronic fund transfer is a charge that does not exceed $15. DFI-Bkg 75.07(1)(e)(e) If a person makes a payday loan to a customer in violation of s. 138.14, Stats., the customer may bring an action against the person for damages of $250 or the amount of the payday loan, whichever is greater, plus costs, and notwithstanding s. 814.04 (1), Stats., reasonable attorney fees. DFI-Bkg 75.07(2)(2) The language required by sub. (1) (a) shall be placed immediately above the Notice to Customer required by s. 422.303 (3), Stats., and shall be separately signed or initialed by the customer before the payday loan is made. DFI-Bkg 75.08(1)(a)(a) The offer of the repayment plan required by s. 138.14 (11g) (a), Stats., shall be hand-delivered, mailed or e-mailed to the customer in a single written document that is in a form prescribed by the division, and except as set forth in par. (b), delivered on or before the 10th day after the maturity date of the loan. DFI-Bkg 75.08(1)(b)(b) If a customer’s check has been presented, or electronic fund transfer authorization initiated, on or before the 10th day after the maturity date of the loan, but the lender has not yet been notified that the customer’s check or electronic fund transfer authorization has not cleared the customer’s financial institution, the lender shall make the offer when the notification is received. DFI-Bkg 75.08(1)(c)1.1. Be on white paper sized 8 ½ inches x 11 inches and in Times New Roman font style 12 or greater. DFI-Bkg 75.08(1)(c)3.3. Identify the name, address, telephone number, and customer identification number. DFI-Bkg 75.08(1)(c)5.5. State the date the offer is made and the date by which the customer must accept the offer. DFI-Bkg 75.08(1)(d)(d) The licensee shall retain in the customer’s file a copy of the repayment plan form provided to the customer. DFI-Bkg 75.08(1)(e)(e) If the offer is emailed to the customer, the lender’s compliance with par. (c) 1. will be based on how the offer is displayed on the lender’s computer, and not based on how the offer is displayed on the customer’s computer. DFI-Bkg 75.08(2)(a)(a) The repayment plan agreement shall be in writing and shall do all of the following: DFI-Bkg 75.08(2)(a)4.4. Identify the name, address, telephone number, and customer identification number. DFI-Bkg 75.08(2)(a)5.5. State the date the repayment plan was made, the loan number, and the outstanding balance. DFI-Bkg 75.08(2)(a)7.7. Contain a summary of action that could be taken against the customer if the customer does not make the required repayment plan installment payments when due. DFI-Bkg 75.08(2)(c)(c) The licensee shall retain a copy of the repayment plan agreement in the customer’s file. DFI-Bkg 75.08(3)(3) Acceptance of plan. No licensee is required to honor a repayment plan offer under sub. (2) that is not accepted by the customer and received by the licensee within 10 days of the date the offer is hand-delivered, mailed or e-mailed to the customer. DFI-Bkg 75.08(4)(a)(a) The first payment may not be due earlier than the customer’s next pay day following the date the offer is made. DFI-Bkg 75.08(4)(b)(b) Except as provided in par. (d), the due date of the 4 equal installments shall coincide with the customer’s pay period schedule, as verified by the customer’s pay stub, payroll receipt, receipt of government or retirement benefits, or other documentation that identifies the frequency of the pay cycle. DFI-Bkg 75.08(4)(c)(c) If the customer’s income is not received on a consistent, regular cycle, the pay period schedule shall be considered every two weeks and the first payment shall be due two weeks following the date the offer is made. DFI-Bkg 75.08(4)(d)(d) If documentation to verify the customer’s pay period schedule is not available, the pay period schedule shall be considered to be once a month and the first payment shall be due one month following the date the offer is made. DFI-Bkg 75.08 HistoryHistory: CR 10-098: cr. Register May 2011 No. 665, eff. 6-1-11; CR 12-035: r. and recr. (1), am. (4) (intro.), (b), cr. (4)(d) Register May 2013 No. 689, eff. 6-1-13; CR 22-020: am. (1) (c) 3., (2) (a) 4. Register May 2023 No. 809, eff. 9-1-23; CR 23-039: am. (4) (a) Register March 2024 No. 819, eff. 4-1-24; 2023 Wis. Act 267: am. (1) (c) 3., (2) (a) 4. Register April 2024 No. 820, eff. 1-1-25; merger of (1) (c) 3., (2) (a) 4. treatments by 2023 Wis. Act 267 and CR 22-020 made under s. 13.92 (4) (bm), Stats., Register April 2024 No. 820. DFI-Bkg 75.09(1)(1) The effective date of a payday loan cannot be prior to the date the loan is signed by the customer. DFI-Bkg 75.09(2)(2) Notwithstanding s. 138.14 (12) (f), Stats., a licensee is not prohibited from bringing an action to collect the total outstanding balance due on a payday loan, including the service charge permitted under s. 138.14 (10) (b) 2., Stats. DFI-Bkg 75.09 HistoryHistory: CR 10-098: cr. Register May 2011 No. 665, eff. 6-1-11. DFI-Bkg 75.10(1)(a)(a) Except as otherwise provided in s. 138.14, Stats., a licensee shall transmit all information to the database via the Internet. DFI-Bkg 75.10(1)(b)(b) In order to maintain the confidentiality and security of the information transmitted to the database, a licensee shall maintain generally accepted security safeguards to maintain the confidentiality and security of information transmitted to the database. The licensee shall install, maintain and regularly update malware protection, antivirus and antispyware software, and a firewall. DFI-Bkg 75.10(1)(c)(c) A licensee may not transmit information to the database using publicly accessible computers, computers that are not under the licensee’s control, unsecured wireless connections, Wi-Fi connections, or other connections that are not secure. DFI-Bkg 75.10(2)(a)(a) If the database advises the licensee that an applicant is eligible for a payday loan, the licensee shall record a transaction identification number, generated by the database, on the applicant’s loan document before entering into the payday loan. DFI-Bkg 75.10(2)(b)(b) If the database advises the licensee that an applicant is ineligible for a payday loan, the licensee shall do all of the following: DFI-Bkg 75.10(2)(b)2.2. Provide the applicant with the reason for the ineligibility determination given by the database. DFI-Bkg 75.10(2)(b)3.3. Instruct the applicant to contact the database provider if the applicant wants more specific information regarding the reason for ineligibility. DFI-Bkg 75.10(3)(a)(a) A licensee shall input all information requested by the database into the database when any of the following occur: DFI-Bkg 75.10(3)(a)7.7. The licensee presents a check for payment or initiates an electronic fund transfer. DFI-Bkg 75.10(3)(a)9.9. The licensee assesses a service charge for a dishonored check or denied electronic funds transfer. DFI-Bkg 75.10(3)(a)10.10. The licensee collects a service charge for a dishonored check or denied electronic funds transfer. DFI-Bkg 75.10(3)(a)16.16. The division or the database provider determines additional information needs to be submitted to the database. DFI-Bkg 75.10(3)(b)(b) Except as set forth in sub. (4), information shall be entered into the database on the day the licensee becomes aware of the information. DFI-Bkg 75.10(3)(c)(c) If a licensee becomes aware of any changes or errors in the information previously verified or transmitted by the licensee to the database, the licensee shall immediately update or correct the database. DFI-Bkg 75.10(4)(a)(a) If at the time a licensee receives a loan application the licensee is unable to access the database via the Internet due to technical difficulties occurring with the database, the licensee shall use the database provider’s alternate process to obtain applicant eligibility information from the database. DFI-Bkg 75.10(4)(b)(b) If a licensee makes a payday loan based on applicant eligibility information obtained from the database provider’s alternate process, the licensee shall transmit to the database any remaining required information no later than 11:59 p.m. on the next business day following the date the database becomes accessible to the licensee via the Internet. DFI-Bkg 75.10(4)(c)(c) If a licensee is required to transmit to the database information regarding a payday loan that has already been made but the licensee is unable to access the database via the Internet due to technical difficulties occurring with the database, the licensee shall transmit to the database the required information no later than 11:59 p.m. on the date that the database becomes accessible to the licensee via the Internet. DFI-Bkg 75.10(4)(d)(d) Anytime a licensee is unable to access the database via the Internet due to technical difficulties occurring with the database, the licensee shall document in its records the technical problems it experienced and the date and time that it sought to access the database. DFI-Bkg 75.10(5)(5) Record retention. Data shall be retained on the database until the database provider receives written approval from the department to archive, delete, or destroy specific information. DFI-Bkg 75.10(6)(a)(a) The plan required by s. 138.14 (14) (o), Stats., shall be received by the division at least 10 business days before a licensee stops originating payday loans. DFI-Bkg 75.10 HistoryHistory: CR 10-098: cr. Register May 2011 No. 665, eff. 6-1-11; CR 12-035: am. (3) (a) 3., r. (6), renum. (7), (8) to be (6), (7) Register May 2013 No. 689, eff. 6-1-13; CR 23-039: am. (1) (c), r. (7) Register March 2024 No. 819, eff. 4-1-24.
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