ATCP 132.09(1)
(1) No shop may knowingly underestimate either of the following:
ATCP 132.09(2)(a)
(a) That repairs are necessary for the safety or effective operation of a motor vehicle.
ATCP 132.09(2)(c)
(c) That failure to repair a motor vehicle will be harmful to the motor vehicle.
ATCP 132.09(3)
(3) No shop may fail or refuse to return a customer's motor vehicle to the customer because a customer declines to do either of the following:
ATCP 132.09(3)(a)
(a) Pay for unauthorized repairs, provided the customer tenders payment, subject to
par. (b), for the repairs that were authorized and performed.
ATCP 132.09(3)(b)
(b) Pay any repair charge that exceeds the shop's estimate or firm price quotation for that repair, provided the customer tenders payment of the charge estimated or quoted to the customer when the customer authorized that repair.
ATCP 132.09(4)(a)
(a) Alter any person's motor vehicle with intent to create a condition requiring repairs.
ATCP 132.09(4)(b)
(b) Make any motor vehicle repair or warranty advertisement which is untrue, deceptive or misleading.
ATCP 132.09(4)(c)
(c) Fail or refuse to honor any warranty or service agreement to which the shop is a party.
ATCP 132.09(4)(d)
(d) Make the performance of repairs contingent upon the customer's waiver of any right under this chapter.
ATCP 132.09(4)(e)
(e) Demand or receive payment for unauthorized repairs, or for repairs that have not been performed.
ATCP 132.09(4)(f)
(f) Falsify or destroy any document or record required to be produced or kept under this chapter.
ATCP 132.09(4)(g)
(g) Charge or threaten to charge for preparing a repair estimate or firm price quotation unless both of the following apply:
ATCP 132.09(4)(g)1.
1. The charge constitutes reasonable compensation for preliminary diagnostic work that is reasonably required for the shop to give the repair estimate or firm price quotation.
ATCP 132.09(4)(g)2.
2. A shop representative discloses the charge, or the rate at which the charge will be computed, before the shop starts any diagnostic work for which a charge will be assessed.
ATCP 132.09 History
History: Cr.
Register, January, 1994, No. 457, eff. 1-1-95.
ATCP 132.10(1)
(1) A shop shall keep all of the following repair records:
ATCP 132.10(1)(a)
(a) The repair order and repair invoice for each repair, including any additional authorization documents.
ATCP 132.10(1)(b)
(b) Records identifying the individual repair personnel who worked on each repair.
ATCP 132.10(1)(c)
(c) Invoices for motor vehicle parts, components and accessories purchased by the shop.
ATCP 132.10(2)
(2) Records under
sub. (1) shall be retained for at least 2 years, and shall be made available for inspection and copying by the department upon request.
ATCP 132.10 History
History: Cr.
Register, January, 1994, No. 457, eff. 1-1-95.
ATCP 132.11(1)
(1) A customer who owns or leases a fleet of at least 4 motor vehicles may sign a written blanket waiver which waives that customer's rights under
ss. ATCP 132.04 to
132.06 in repair transactions involving those vehicles. A waiver under this subsection may be revoked at any time, at the discretion of the customer.
ATCP 132.11(2)
(2) Neither a fleet waiver under
sub. (1) nor a customer's choice of estimate alternative 3 under
s. ATCP 132.04 (2) is effective unless the customer signs the waiver or estimate alternative voluntarily and with knowledge of its meaning.
ATCP 132.11 History
History: Cr.
Register, January, 1994, No. 457, eff. 1-1-95.
