ATCP 132.01(13) (13) “Shop” means any natural person, corporation, partnership, or other business association or entity engaged in the motor vehicle repair business, and includes all owners, officers, employees and agents of the shop. “Shop” does not include a shop that repairs motor vehicles only for a single business or governmental entity, or for 2 or more entities that are subject to common control.

ATCP 132.01(14) (14) “Shop representative” means a person whom the shop has authorized to do both of the following, or who does both of the following with apparent authority from the shop:

ATCP 132.01(14)(a) (a) Accept custody of a motor vehicle from a customer.

ATCP 132.01(14)(b) (b) Obtain a repair authorization from a customer.

ATCP 132.01 History History: Cr. Register, January, 1994, No. 457, eff. 1-1-95.

ATCP 132.02 ATCP 132.02 Repair authorization. No shop may perform any repair that has not been authorized by the customer. Before a shop starts any repairs whose total price may exceed $50, a shop representative shall record the repair authorization on a written repair order under s. ATCP 132.03.

ATCP 132.02 Note Note: Customer authorization is required for all repairs, including repairs under $50 and repairs on vehicles brought to the shop without face-to-face contact between the customer and a shop representative. Authorization may be given in person or by telephone, or by any other form of communication between the customer and the shop. Authorization to perform a general repair implies authorization to perform the specific repairs that are normally included in that general repair. Merely reporting a problem or malfunction does not, by itself, constitute authorization to repair the problem or malfunction.

ATCP 132.02 History History: Cr. Register, January, 1994, No. 457, eff. 1-1-95.

ATCP 132.03 ATCP 132.03 Written repair order.

ATCP 132.03(1) (1) Requirement. Before a shop starts any repairs whose total price may exceed $50.00, a shop representative shall prepare a written repair order that clearly and legibly describes the repairs authorized by the customer. The repair order shall be dated and signed by the shop representative, and shall include all of the information required under sub. (3).

ATCP 132.03(2) (2) Customer copy. Before a shop starts any repairs whose total price may exceed $50, a shop representative shall provide the customer with a complete and accurate copy of the repair order under sub. (1) for those repairs, except that a customer copy is not required if there was no face-to-face contact between the customer and a shop representative when the repairs were authorized.

ATCP 132.03(3) (3) Repair order contents. A repair order under sub. (1) shall include all of the following:

ATCP 132.03(3)(a) (a) The name and address of the shop.

ATCP 132.03(3)(b) (b) The name and address of the customer.

ATCP 132.03(3)(c) (c) The model, make and license number of the motor vehicle if the motor vehicle is in the shop’s possession.

ATCP 132.03(3)(d) (d) The repair price information required under s. ATCP 132.04, if any.

ATCP 132.03(3)(e) (e) The estimated date by which the repair will be completed, if an estimated completion date is required under s. ATCP 132.05.

ATCP 132.03(3)(f) (f) Notice that customer is entitled to inspect or receive any components, parts or accessories replaced or removed by the shop.

ATCP 132.03(3)(g) (g) A description of the repairs authorized by the customer.

ATCP 132.03(3)(h) (h) The date the repair order is written.

ATCP 132.03(3)(i) (i) The signature of a shop representative.

ATCP 132.03 History History: Cr. Register, January, 1994, No. 457, eff. 1-1-95.

ATCP 132.04 ATCP 132.04 Repair price information.

ATCP 132.04(1) (1) Estimate alternatives or firm price quotation; shop’s choice. Before a shop starts any repairs whose total price may exceed $50, a shop representative shall provide the customer with a written statement of estimate alternatives under sub. (2) or a firm price quotation under sub. (3). This requirement does not apply if there has been no face-to-face contact between the customer and a shop representative.

ATCP 132.04(2) (2) Statement of estimate alternatives.

ATCP 132.04(2)(a) (a) A statement of estimate alternatives, if provided, shall be conspicuously printed in the following form, either on the repair order or on a separate document attached to the repair order:

“YOU ARE ENTITLED TO A PRICE ESTIMATE FOR THE REPAIRS YOU HAVE AUTHORIZED. THE REPAIR PRICE MAY BE LESS THAN THE ESTIMATE, BUT WILL NOT EXCEED THE ESTIMATE WITHOUT YOUR PERMISSION. YOUR SIGNATURE WILL INDICATE YOUR ESTIMATE SELECTION.

1. I request an estimate in writing before you begin repairs. _________________________________________________

2. Please proceed with repairs, but call me before continuing if the price will exceed $ _____.
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