PSC 134.14(6)(6) A classified record shall be kept of the number and amount of refunds and charges made because of inaccurate meters, misapplication of rates, and erroneous billing. A summary of the record for the previous calendar year shall be submitted to the commission by April 1 of each year. PSC 134.14 HistoryHistory: Cr. Register, 1-2-56; r. and recr. Register, February, 1959, No. 38, eff. 3-1-59; am. (1), (2) and (4), renum. (5) to be (5) (a) and am., cr. (5) (b), Register, November, 1989, No. 407, eff. 12-1-89. PSC 134.15PSC 134.15 Employees authorized to enter customers’ premises. The utility shall keep a record of employees authorized pursuant to s. 196.171, Stats., to enter customers’ premises. PSC 134.15 HistoryHistory: Cr. Register, February, 1959, No. 38, eff. 3-1-59. PSC 134.16PSC 134.16 Maps and diagrams. Each utility shall have maps, records, diagrams, and drawings showing the location of its property, in sufficient detail so that the adequacy of service to existing customers may be checked and facilities located. PSC 134.16 HistoryHistory: Cr. Register, February, 1959, No. 38, eff. 3-1-59. PSC 134.17PSC 134.17 Complaints. Each utility shall investigate and keep a record of complaints received by it from its customers in regard to safety, service, or rates, and the operation of its system. The record shall show the name and address of the complainant, the date and nature of the complaint, and its disposition and the date thereof. A summary of this record for the previous calendar year shall be sent to the commission by April 1 of each year. Each utility also shall document all contacts and actions relative to deferred payment arrangements and disputes. PSC 134.17 HistoryHistory: Cr. Register, February, 1959, No. 38, eff. 3-1-59; am. Register, March, 1979, No. 279, eff. 4-1-79. PSC 134.18PSC 134.18 Record of interruption of service. PSC 134.18(1)(1) Each utility shall keep a record of all interruptions to service affecting an entire distribution system of any urban area or an important division of a community. The record shall show the date and time of interruption, the cause, the approximate number of customers affected, and the date and time of restoring service. PSC 134.18(2)(2) Each utility shall keep a record of all failures and notifications of difficulty with transmitted gas supply affecting each gate station. The record shall show the date and time of failure or notification, the date and time of resumption of normal supply, the operation of standby equipment including amount of gas produced, the number of customers whose service was interrupted and the maximum and minimum gas supply pressure during the period of difficulty. PSC 134.18(3)(3) A summary of records required by subs. (1) and (2) shall be sent to the public service commission by April 1 of each year. PSC 134.18(4)(4) Each interruption of service which affects more than 100 customers shall be reported by mail, telephone, or telegraph to the commission within 48 hours following the discovery of the interruption. PSC 134.18(5)(5) Any interruption of a principal gas supply shall be immediately reported to the commission by telephone or telegraph by the utility or utilities affected. PSC 134.18 HistoryHistory: Cr. Register, February, 1959, No. 38, eff. 3-1-59. PSC 134.19(1)(a)(a) A utility shall keep a record of a meter test whenever a meter is tested. The meter test record shall include all of the following: PSC 134.19(1)(b)(b) The meter test record must be sufficiently complete to permit convenient checking of the methods and calculations that have been employed. PSC 134.19(1)(c)(c) Meter test records and meter history records may be kept as separate records or one record. PSC 134.19 NoteNote: Meter test records need not be separately retained from meter history records provided that the meter test records are incorporated into the meter history records.”
PSC 134.19(2)(a)(a) A utility shall keep a meter history record showing all of the following: