DHS 36.11(2)(2) Each staff member qualified under s. DHS 36.10 (2) (g) 9. to 22. shall receive, from a staff member qualified under s. DHS 36.10 (2) (g) 1. to 8., day-to-day supervision and consultation and at least one hour of supervision per week or for every 30 clock hours of face-to-face psychosocial rehabilitation services or service facilitation they provide. Day-to day consultation shall be available during CCS hours of operation.

DHS 36.11(3)(3) Each staff member qualified under s. DHS 36.10 (2) (g) 1. to 8. shall participate in at least one hour of either supervision or clinical collaboration per month or for every 120-clock hours of face–to–face psychosocial rehabilitation or service facilitation they provide.

DHS 36.11(4)(4) Clinical supervision and clinical collaboration records shall be dated and documented with a signature of the person providing supervision or clinical collaboration in one or more of the following:

DHS 36.11(5)(5) The service director may direct a staff person to participate in additional hours of supervision or clinical collaboration beyond the minimum identified in this subsection in order to ensure that consumers of the program receive appropriate psychosocial rehabilitation services.

DHS 36.11(6)(6) A staff member qualified under s. DHS 36.10 (2) (g) 1. to 8. who provides supervision or clinical collaboration may not deliver more than 60 hours per week of face–to–face psychosocial rehabilitation services, clinical services and supervision or clinical collaboration in any combination of clinical settings.

DHS 36.11 HistoryHistory: CR 04-025: cr. Register October 2004 No. 586, eff. 11-1-04; CR 23-053: am. (1) (b) 2. Register September 2023 No. 813, eff. 10-1-23.

DHS 36.12(1)(a)(a) Orientation program. The CCS shall develop and implement an orientation program that includes all of the following:

DHS 36.12(1)(a)1.1. At least 40 hours of documented orientation training within 3 months of beginning employment for each staff member who has less than 6 months experience providing psychosocial rehabilitation services to children or adults with mental disorders or substance-use disorders.

DHS 36.12(1)(a)2.2. At least 20 hours of documented orientation training within 3 months of beginning employment with the CCS for each staff member who has 6 months or more experience providing psychosocial rehabilitation services to children or adults with mental disorders or substance-use disorders.

DHS 36.12(1)(a)3.3. At least 40 hours of documented orientation training for each regularly scheduled volunteer before allowing the volunteer to work independently with consumers or family members.

DHS 36.12(1)(b)(b) Orientation training. Orientation training shall include and staff members shall be able to apply all of the following:

DHS 36.12(1)(b)1.1. Parts of this chapter pertinent to the services they provide.

DHS 36.12(1)(b)2.2. Policies and procedures pertinent to the services they provide.

DHS 36.12(1)(b)3.3. Job responsibilities for staff members and volunteers.

DHS 36.12(1)(b)4.4. Applicable parts of chs. 48, 51 and 55, Stats., and any related administrative rules.

DHS 36.12(1)(b)5.5. The basic provisions of civil rights laws including the Americans with disabilities act of 1990 and the civil rights act of 1964 as the laws apply to staff providing services to individuals with disabilities.

DHS 36.12(1)(b)6.6. Current standards regarding documentation and the provisions of HIPAA, s. 51.30, Stats., ch. DHS 92 and, if applicable, 42 CFR Part 2 regarding confidentiality of treatment records.

DHS 36.12(1)(b)7.7. The provisions of s. 51.61, Stats., and ch. DHS 94 regarding patient rights.

DHS 36.12(1)(b)8.8. Current knowledge about mental disorders, substance-use disorders and co-occurring disabilities and treatment methods.

DHS 36.12(1)(b)8m.8m. Recovery concepts and principles which ensure that services and supports promote consumer hope, healing, empowerment and connection to others and to the community; and are provided in a manner that is respectful, culturally appropriate, collaborative between consumer and service providers, based on consumer choice and goals and protective of consumer rights.

DHS 36.12(1)(b)9.9. Current principles and procedures for providing services to children and adults with mental disorders, substance-use disorders and co-occurring disorders. Areas addressed shall include recovery-oriented assessment and services, principles of relapse prevention, psychosocial rehabilitation services, age–appropriate assessments and services for individuals across the lifespan, trauma assessment and treatment approaches, including symptom self-management, the relationship between trauma and mental and substance abuse disorders, and culturally and linguistically appropriate services.

DHS 36.12(1)(b)10.10. Techniques and procedures for providing non–violent crisis management for consumers, including verbal de–escalation, methods for obtaining backup, and acceptable methods for self–protection and protection of the consumer and others in emergency situations, suicide assessment, prevention and management.