DHS 36.08(1) (1) The CCS shall develop and implement a quality improvement plan to assess consumer satisfaction and progress toward desired outcomes identified through the assessment process.

DHS 36.08(2) (2) 

DHS 36.08(2)(a) (a) The plan shall include procedures for protecting the confidentiality of persons providing opinions and include a description of the methods the CCS will use to measure consumer opinion on the services offered by the CCS, assessment, service planning, service delivery, and service facilitation activities.

DHS 36.08(2)(b) (b) The plan shall also include a description of the methods the CCS will use to evaluate the effectiveness of changes in the CCS program based on results of the consumer satisfaction survey, recommendations for program improvement by the coordination committee, and other relevant information.

DHS 36.08 History History: CR 04-025: cr. Register October 2004 No. 586, eff. 11-1-04.

DHS 36.09 DHS 36.09 CCS coordination committee.

DHS 36.09(1) (1) 

DHS 36.09(1)(a) (a) The CCS shall appoint a coordination committee that includes representatives from various county or tribal departments, including individuals who are responsible for mental health and substance abuse services, service providers, community mental health and substance abuse advocates, consumers, family members and interested citizens.

DHS 36.09(1)(b) (b) An existing committee within the county or tribe may serve as the coordinating committee if it has the membership required and agrees to undertake the responsibilities in sub. (3).

DHS 36.09(2) (2) At least one-third of the total membership of the coordination committee shall be consumers. No more than one-third of the total membership of the coordination committee may be county employees or providers of mental health or substance abuse services.

DHS 36.09(3) (3) The coordinating committee shall do all of the following:

DHS 36.09(3)(a) (a) Review and make recommendations regarding the initial and any revised CCS plan required under s. DHS 36.07, the CCS quality improvement plan, personnel policies, and other policies, practices, or information that the committee deems relevant to determining the quality of the CCS program and protection of consumer rights.

DHS 36.09(3)(b) (b) Maintain written minutes of meetings and a membership list.

DHS 36.09(3)(c) (c) Meet at least quarterly.

DHS 36.09 History History: CR 04-025: cr. Register October 2004 No. 586, eff. 11-1-04.

subch. IV of ch. DHS 36 Subchapter IV — Personnel

DHS 36.10 DHS 36.10 Personnel policies.

DHS 36.10(1) (1) Definitions. In this section, “supervised clinical experience” means a minimum of one hour of supervision per week by one or more staff members who meet the qualifications under sub. (2) (g) 1. to 8.

DHS 36.10(2) (2) Policies. The CCS shall have and implement written personnel policies and procedures that ensure all of the following:

DHS 36.10(2)(a) (a) Discrimination prohibited. Employment practices of the CCS or any agency contracting or subcontracting with the CCS do not discriminate against any staff member or applicant for employment based on the individual’s age, race, religion, color, sexual orientation, national origin, disability, ancestry, marital status, pregnancy or childbirth, or arrest or conviction record.

DHS 36.10(2)(b) (b) Credentials. Staff members have the professional certification, training, experience and abilities to carry out prescribed duties.

DHS 36.10(2)(c) (c) Background checks and misconduct reporting and investigation. CCS and contracting agency compliance with the caregiver background check and misconduct reporting requirements in s. 50.065, Stats., and ch. DHS 12, and the caregiver misconduct reporting and investigation requirements in ch. DHS 13.

DHS 36.10 Note Note: Forms for conducting a caregiver background check including the background information disclosure form may be obtained from the Department’s website at http://www.dhs.wisconsin.gov/forms/DQAnum.asp or by writing or telephoning the Department at Office of Caregiver Quality, P.O. Box 2969, Madison, WI 53701-2969, [phone].

DHS 36.10(2)(d) (d) Staff records. Staff member records are maintained and include all of the following:

DHS 36.10(2)(d)1. 1. References for job applicants obtained from at least 2 people, including previous employers, educators or post-secondary educational institutions attended if available, and documented either by letter or verification of verbal contact with the reference, dates of contact, person making the contact, individuals contacted and nature and content of the contact.

DHS 36.10(2)(d)2. 2. Confirmation of an applicant’s current professional license or certification, if that license or certification is necessary for the staff member’s prescribed duties or position.

DHS 36.10(2)(d)3. 3. The results of the caregiver background check conducted in compliance with par. (c), including a completed background information disclosure form for every background check conducted, and the results of any subsequent investigation related to the information obtained from the background check.

DHS 36.10(2)(e) (e) Staff functions. The CCS has the appropriate number of staff to operate the CCS in accordance with the CCS plan, this chapter, and applicable state and federal law. One or more staff members shall be designated to perform all of the following functions:

DHS 36.10(2)(e)1. 1. Mental health professional and substance abuse professional functions. The responsibilities of a mental health professional and a substance abuse professional shall include the responsibilities required under ss. DHS 36.16 (2) and (7) and 36.17 (5) (b) 4. Only a mental health professional may fulfill the responsibilities under s. DHS 36.15.