PSC 134.051(3)(d)2.2. A utility may require an applicant to provide information that may be used for verification purposes, such as a telephone number or address, if the applicant submits one of the items in subd. 1. b., c., e., or f. to the utility. PSC 134.051(3)(e)(e) If a request for verification of identity or residency is based on par. (a) 2., the utility may require that the applicant provide the information in s. 196.23 (1), Stats. PSC 134.051(3)(f)(f) If a utility requests information under this subsection, it shall inform the applicant of all items that are acceptable for verification of identity or residency, and allow the applicant to choose which items the applicant wishes to provide. PSC 134.051(3)(g)(g) If an applicant refuses to provide the information under pars. (c) or (d) or a utility finds, with reasonable certainty, that the verification is falsified, the utility may request an additional item, refuse service or disconnect service. PSC 134.051(4)(a)(a) Except under exceptional circumstances, a utility shall approve or deny an application for service no later than 10 calendar days after receipt of the information required under this section. An unexpected high volume of requests for service shall not constitute exceptional circumstances. PSC 134.051(4)(b)(b) A utility shall notify the applicant in writing within 5 days of its denial. A utility may notify an applicant verbally before written notification is sent. An application shall be considered denied when a service refusal has been finalized and no immediate conditions that could change that refusal remain. The notification shall include all of the following: PSC 134.051 NoteNote: For example, if a utility has told a customer that it would supply service if the customer makes a payment, enters a deferred payment agreement or provides additional identity or residency information under sub. (3), the refusal is still conditional and has not been finalized.
PSC 134.051(4)(c)(c) If a third party applies for service, a utility shall send written notification of the application to the most recent previous address of the person responsible for payment and the address for which service has been requested. PSC 134.051(4)(d)(d) If an applicant indicates that a third party is responsible for payment, a utility shall send written notification of the approval or denial of an application to both the third party and the applicant within 5 days of the application’s approval or denial, although a utility may notify the third party and applicant before written confirmation is sent. If service is refused, the written notification shall include the information in par. (b) 1. to 3. PSC 134.051 HistoryHistory: CR 13-048: cr. Register July 2014 No. 703, eff. 8-1-14. PSC 134.053PSC 134.053 Application for commercial and farm service. PSC 134.053(1)(1) For purposes of this section, “written” or “in writing” means legibly printed on paper or, with the intended recipient’s permission, legibly printed in an electronic form that the recipient can electronically store and retrieve for future reference. PSC 134.053(2)(a)(a) A user of gas service shall apply for service in a form specified by the utility. PSC 134.053(2)(b)(b) A utility may require a verbal or written application for commercial or farm service. The utility shall establish a written policy for when a written application is required. A utility may accept an application for service from a person other than the user or potential user of service PSC 134.053(2)(c)(c) The utility may only require that an applicant provide the following information in an application: PSC 134.053(2)(c)1.1. Legal name of the user of service and the person responsible for bill payment, if different than the user. PSC 134.053(2)(c)2.2. Telephone number of the user of service and the person responsible for bill payment, if different than the user. PSC 134.053(2)(c)6.6. The most recent previous address of the person responsible for bill payment.