PSC 134.051(3)(c)1.a.a. Valid driver’s license or other photo identification issued by a state, U.S., or tribal governmental entity.
PSC 134.051(3)(c)1.b.b. Valid U.S. military or military dependent identification card.
PSC 134.051(3)(c)1.c.c. Valid passport.
PSC 134.051(3)(c)2.2. Any two of the following items:
PSC 134.051(3)(c)2.a.a. Social security card.
PSC 134.051(3)(c)2.b.b. Certified copy of a marriage certificate.
PSC 134.051(3)(c)2.c.c. Certified copy of a judgment of divorce or legal separation.
PSC 134.051(3)(c)2.d.d. Military discharge papers, including federal form DD-214.
PSC 134.051(3)(c)2.e.e. Valid student identification card with the applicant’s photo.
PSC 134.051(3)(c)2.f.f. Current employee photo identification card that includes information, such as the employer’s telephone number or address, which can be used for verification purposes.
PSC 134.051(3)(c)2.g.g. Letter of identification from a social service agency or employer that includes information, such as the agency or employer’s telephone number or address, which can be used for verification purposes.
PSC 134.051(3)(d)(d)
PSC 134.051(3)(d)1.1. A utility shall accept any one of the following items as adequate verification of an applicant’s residency, although it may accept other forms of verification:
PSC 134.051(3)(d)1.a.a. Current utility bill.
PSC 134.051(3)(d)1.b.b. Current financial institution statement.
PSC 134.051(3)(d)1.c.c. Rental agreement.
PSC 134.051(3)(d)1.d.d. Documents indicating home purchase.
PSC 134.051(3)(d)1.e.e. Current paycheck or pay stub showing the applicant’s name and address, and the employer’s name.
PSC 134.051(3)(d)1.f.f. Verification of address provided by a social service or government agency.
PSC 134.051(3)(d)2.2. A utility may require an applicant to provide information that may be used for verification purposes, such as a telephone number or address, if the applicant submits one of the items in subd. 1. b., c., e., or f. to the utility.
PSC 134.051(3)(e)(e) If a request for verification of identity or residency is based on par. (a) 2., the utility may require that the applicant provide the information in s. 196.23 (1), Stats.
PSC 134.051(3)(f)(f) If a utility requests information under this subsection, it shall inform the applicant of all items that are acceptable for verification of identity or residency, and allow the applicant to choose which items the applicant wishes to provide.
PSC 134.051(3)(g)(g) If an applicant refuses to provide the information under pars. (c) or (d) or a utility finds, with reasonable certainty, that the verification is falsified, the utility may request an additional item, refuse service or disconnect service.
PSC 134.051(4)(4)Processing applications and providing notice.
PSC 134.051(4)(a)(a) Except under exceptional circumstances, a utility shall approve or deny an application for service no later than 10 calendar days after receipt of the information required under this section. An unexpected high volume of requests for service shall not constitute exceptional circumstances.
PSC 134.051(4)(b)(b) A utility shall notify the applicant in writing within 5 days of its denial. A utility may notify an applicant verbally before written notification is sent. An application shall be considered denied when a service refusal has been finalized and no immediate conditions that could change that refusal remain. The notification shall include all of the following:
PSC 134.051(4)(b)1.1. An explanation of why service is being refused.
PSC 134.051(4)(b)2.2. The applicant’s right to ask commission staff to review the refusal.
PSC 134.051(4)(b)3.3. The commission’s address, telephone number and web site.