DHS 118.04(2)(e) (e) Develop and operate state trauma registry.

DHS 118.04(2)(e)1. 1. Develop, implement and maintain the state trauma registry under s. DHS 118.09.

DHS 118.04(2)(e)2. 2. Develop and prepare standard reports on Wisconsin’s trauma system using the state trauma registry as described in s. DHS 118.09 (4).

DHS 118.04(2)(f) (f) Guide improvement of regional trauma care performance.

DHS 118.04(2)(f)1. 1. Provide all of the following reports to RTACs:

DHS 118.04(2)(f)1.a. a. Quarterly standard reports of trauma registry results for the region.

DHS 118.04(2)(f)1.b. b. Other reports as requested by RTACs.

DHS 118.04(2)(f)2. 2. Develop guidelines for a regional performance improvement program under s. DHS 118.10 that includes all of the following:

DHS 118.04(2)(f)2.a. a. The purpose and principles of the program.

DHS 118.04(2)(f)2.b. b. How to establish and maintain the program.

DHS 118.04(2)(f)2.c. c. The requirements for membership of the regional performance improvement committee.

DHS 118.04(2)(f)2.d. d. The authority and responsibilities of the performance improvement committee.

DHS 118.04(2)(g) (g) Maintain statewide trauma care system.

DHS 118.04(2)(g)1. 1. Resolve conflicts concerning trauma care and prevention issues between the RTAC and trauma care providers and any other entity within the RTAC’s geographic region according to the process specified under sub. (3).

DHS 118.04(2)(g)2. 2. Maintain awareness of national trends in trauma care and periodically report on those trends to RTACs and trauma care system participants.

DHS 118.04(2)(g)3. 3. Encourage public and private support of the statewide trauma care system.

DHS 118.04(2)(g)4. 4. Assist the RTACs with developing injury prevention, training and education programs.

DHS 118.04(2)(g)5. 5. Seek the advice of the statewide trauma advisory council in developing and implementing the statewide trauma care system.

DHS 118.04(2)(h) (h) Enforce chapter requirements.

DHS 118.04(2)(h)1. 1. Regulate and monitor trauma care facilities.

DHS 118.04(2)(h)2. 2. Investigate complaints and alleged violations of this chapter.

DHS 118.04(2)(h)3. 3. Enforce the requirements of this chapter.

DHS 118.04(3) (3) Complaint and dispute resolution.

DHS 118.04(3)(a) (a)

DHS 118.04(3)(a)1. 1. Upon receipt of a complaint about the trauma system, the department shall either investigate the complaint or request one or more RTACs to initially investigate and respond to the complaint. The department shall monitor how the RTAC or RTACs are addressing and responding to the complaint. When the RTAC has completed its investigation and has prepared its response, the RTAC shall communicate its response to the department.

DHS 118.04(3)(a)2. 2. Regardless of whether the department has requested one or more RTACs to investigate and respond to the complaint, the department may initiate an investigation of and response to a complaint within 2 business days following the department’s receipt of the complaint.

DHS 118.04 Note Note: The time within which the Department resolves a complaint depends on the nature of the complaint and the resources required to investigate and resolve the complaint.

DHS 118.04(3)(b) (b)

DHS 118.04(3)(b)1. 1. The department shall maintain a record of every complaint and how each complaint was addressed and resolved.