PSC 113.0606(4)(a)(a) Interruptions of 60 minutes or more to an entire distribution substation bus or entire feeder serving either 500 or more customers or entire cities or villages having 200 or more customers shall be reported within 2 weeks by a written report.

PSC 113.0606(5)(5) The written reports of subs. (3) and (4) shall include the date, time, duration, general location, approximate number of customers affected, identification of circuit or circuits involved and, when known, the cause of the interruption. When extensive interruptions occur, as from a storm, a narrative report including the extent of the interruptions and system damage, estimated number of customers affected and a list of entire communities interrupted may be submitted in lieu of reports of individual interruptions.

PSC 113.0607PSC 113.0607 Appropriate inspection and maintenance: system reliability.

PSC 113.0607(1)(1) Preventative maintenance plan. Each utility or other person subject to this chapter, including persons who own electric generating facilities in this state who provide service to utilities with contracts of 5 years or more, shall develop and have in place its own preventative maintenance plan. This section is applicable to electric generating facilities as set forth at s. 196.491 (5) (a) 1., Stats. Each plan shall include, among other things, appropriate inspection, maintenance and replacement cycles where applicable for overhead and underground distribution plant, transmission, generation and substation facilities.

PSC 113.0607(2)(a)(a) Performance standard. The preventative maintenance plan shall be designed to ensure high quality, safe and reliable service, considering: cost, geography, weather, applicable codes, national electric industry practices, sound engineering judgment and experience.

PSC 113.0607(2)(b)1.a.a. The plan under sub. (1) shall include a schedule for the periodic inspection of all facilities owned and operated by the utility and used to provide electric service to its customers. The plan under sub. (1) shall describe the method for inspection of each type of equipment as designated by the reporting utility. Checklist/report forms shall be included in the plan under sub. (1).

PSC 113.0607(2)(b)2.2. Condition rating criteria. A rating criteria shall be established to grade the condition of a facility or piece of equipment. Rating criteria for generating facilities should conform to generator availability data system (GADS) requirements as reported to the national electric reliability council, or other accepted industry practices.

PSC 113.0607(2)(b)3.3. Corrective action schedule. The results of inspections, assessments and condition rating criteria shall be used to define the schedule for implementing maintenance on the facility or piece of equipment. The plan under sub. (1) shall describe how facilities or equipment corrective action schedules are added to the utility’s budget.

PSC 113.0607(2)(b)4.4. Record keeping. Each utility shall maintain records to allow auditing of its preventative maintenance plan implementation. The records shall include inspection dates, condition rating, schedule for repair (if applicable) and the date of completion of the repair. Inspection and repair records shall be retained for a minimum of ten years.

PSC 113.0607(2)(b)5.5. Filing of plans. Each utility, as well as the transmission company created by s. 196.485, Stats., shall file a plan in compliance with this rule within 180 days of acceptance of the rules or, in the alternative, within 180 days after the utility transmission company or other person subject to this chapter begins operation of a facility subject to this chapter.

PSC 113.0607(2)(b)6.6. Reporting requirements. Each utility shall provide a periodic report to the commission showing compliance with its preventative maintenance plan. The report shall include a list of inspected circuits and facilities, the condition of facilities according to established rating criteria, schedules established and success at meeting the established schedules. For generation facilities, the report shall include a summary of each generating unit’s operating performance statistics based on the utility’s GADS data, or other accepted industry data convention. Reported generating unit performance data shall include net dependable capacity, capacity factor, forced outage rate, scheduled outage factor, primary fuel and production technology type. The commission shall establish a periodic report schedule for each utility of at least once every 2 years.

PSC 113.0607(2)(b)7.7. Exchange of information. At least annually, utilities shall exchange planned outage information for the coming year for expected maintenance and other outages of generators of 50 MW or more and transmissions lines of 100 kV and higher voltage. Utilities shall also supply the same information for nonutility generators of 50 MW or more in their control areas. Utilities shall exchange updates of such information as soon as reasonably practicable when such updated information becomes known.

PSC 113.0608PSC 113.0608 Emergency response. Each utility with 25,000 customers or more shall establish procedures to record and monitor its response times for emergencies, such as calls for assistance from police, fire, emergency medical services officials and any calls or reports of wire contacts, dig-ins, wires down, utility facilities on fire, unauthorized entry into utility facilities, unsecured public access to energized equipment, or any similar activity on or near utility facilities constituting a hazardous condition or an immediate threat or danger to persons, customers’ property, customers business operations or general property. In general, the records of these calls should include the date and time received; the identity (if known) of the caller; the identity of the person receiving the call; the location and nature of the problem, incident, or accident; the time the utility responder arrived at the location; the total time to respond; and the final disposition or resolution of the problem.

PSC 113.0608 NoteNote: It is recognized that strict compliance with this rule may be difficult during major system-wide or large area emergencies, for example, major wind or ice storms where many outage reports may also involve reports of “wires down.” However, reasonable efforts should still be made to identify and give priority response to calls for assistance from police and fire officials who may be “first responders.” This will allow these locations to be secured so the police or fire units can be released to pursue other duties.

PSC 113.0609PSC 113.0609 Customer satisfaction surveys.

PSC 113.0609(1)(1) Using methods approved by the commission, each municipally owned electric public utility and each investor-owned utility with a customer count of 20,000 or less, as directed by the commission where there is cause to do so, and each investor-owned electric public utility with a customer count greater than 20,000, on an annual basis, shall fund quantitative assessments, made by an independent entity, of the satisfaction of all customer classes with the services they have received from the utility. The results of these assessments shall be filed with the commission. The utility shall provide to the commission a detailed report of the information from any research it has conducted in the past year to help assess: