Trans 156.04(2)(b)(b) The agent’s familiarity with and relationship to Wisconsin motor vehicle titling and registration.

Trans 156.04(2)(c)(c) The agent’s past practice, reliability, and record of customer service.

Trans 156.04(2)(d)(d) The amount of technical support the agent is likely to need from DMV to competently process title or registration Transactions.

Trans 156.04(2)(e)(e) The anticipated benefit to DMV and DMV customers, such as the projected volume of title and registration or renewal transactions and the location of the agent in the state. DMV may require a prospective agent to develop a business plan to demonstrate that the person, organization or company has assessed the business venture and projects adequate volume to maintain a viable business.

Trans 156.04(2)(f)(f) The results of background checks on the agent and its owners and employees including arrest and conviction records.

Trans 156.04 HistoryHistory: Cr. Register, January, 2001, No. 541, eff. 2-1-01; CR 06-101: am. (1) (c), (2) (a) to (d) and (f) Register April 2007 No. 616, eff. 5-1-07; 2013 Wis. Act 363: renum. (1) (c) to (1) (c) 1. and am., cr. (1) (c) 2. Register May 2014 No. 701, eff. 6-1-14.

Trans 156.05(1)(1) DMV may terminate a contract or refuse to renew a contract with any vendor or agent on the following grounds:

Trans 156.05(1)(a)(a) DMV has reasonable cause to doubt the accuracy or timeliness of the title and registration transactions performed by the agent or vendor.

Trans 156.05(1)(b)(b) Failure of the agent or vendor to provide any documents or information required to complete a transaction.

Trans 156.05(1)(c)(c) DMV has reasonable cause to doubt the compliance of the agent or vendor with any provisions of the written agreements used for the APPS program or the performance of any obligations under the written agreements of the APPS program, including the contract between DMV and the agent or vendor.

Trans 156.05(1)(d)(d) Lack of compliance with performance evaluation and progressive intervention procedures contained in the contract.

Trans 156.05(2)(2) If an agent’s or vendor’s actions warrant termination of the agent or vendor from the program, DMV shall invoke termination provisions which are stated in the contract between DMV and the agent or vendor.

Trans 156.05 HistoryHistory: Cr. Register, January, 2001, No. 541, eff. 2-1-01; CR 06-101: am. (1) (a) and (b), r. (2) and (3), renum. (4) to be (2) Register April 2007 No. 616, eff. 5-1-07.

Trans 156.06(1)(1) The maximum fees that an agent may charge a customer shall be specified in the contract.

Trans 156.06(2)(2) An agent may charge a customer any amount less than the maximum fee.

Trans 156.08Trans 156.08 Records. All records required to be kept by contractors under s. 341.21 (2) (c), Stats., shall be retained in electronic format by the vendor for itself and for each agent which uses the vendor for completing registration or titling transactions with DMV.