PSC 185.37(1) (1) 

PSC 185.37(1)(a) (a) In no circumstances shall the cumulative time before notice of disconnection be less than 20 days after the date of issuance of the bill. An account may be deemed delinquent for the purpose of disconnection after such period has elapsed.

PSC 185.37(1)(b) (b) At least 10 calendar days prior to disconnection, the utility shall give a written notice of disconnection upon a form approved by the commission and which conforms to the requirements of sub. (11) unless excepted elsewhere.

PSC 185.37(1)(c) (c) When a customer, either directly or through the commission, disputes a disconnection notice, the utility shall investigate any disputed issue and shall attempt to resolve that issue. During this investigation, utility service shall not be disconnected over this matter.

PSC 185.37(1)(d) (d) If a disputed issue cannot be resolved pursuant to s. PSC 185.39 (1), the utility shall inform the customer of the right to contact the commission.

PSC 185.37(1m) (1m) Prior to disconnecting a jointly-metered property containing more than one rental dwelling unit and where service is in the property owner’s or manager’s name, the utility shall first make an attempt to transfer the debt to the property owner’s or manager’s residence or office service. If a transfer is permitted under sub. (7) (a) the utility shall pursue available collection efforts at the owner’s or manager’s property prior to disconnecting the jointly-metered property.

PSC 185.37(2) (2) Utility service may be disconnected or refused for any of the following reasons:

PSC 185.37(2)(a) (a) Failure to pay a delinquent account or failure to comply with the terms of a deferred payment agreement (see s. PSC 185.38);

PSC 185.37(2)(am) (am) Delinquency in payment for service received by a previous account holder or customer at the premises to be served, if an account is transferred to a new account holder or customer and the previous account holder or customer continues to be an occupant of the dwelling unit to be served.

PSC 185.37(2)(b) (b) Failure to pay for an outstanding account balance with the utility owing at a previous address and for which there is no agreement or arrangement for payment and it is not in dispute but remains outstanding;

PSC 185.37(2)(c) (c) Failure to comply with deposit or guarantee arrangements as specified in s. PSC 185.36 or 185.361;

PSC 185.37(2)(d) (d) Diversion of service around the meter;

PSC 185.37(2)(e) (e) Refusal or failure to permit authorized utility personnel to read the meter at least once every 4 months where the utility bills monthly or bimonthly, or at least once every 9 months where the utility bills quarterly or less frequently than quarterly. The 4- or 9- month period begins with the date of the last meter reading;

PSC 185.37(2)(f) (f) Refusal or failure to permit authorized utility personnel access to the base meter;

PSC 185.37(2)(g) (g) Violation of the utility’s rules pertaining to the use of service in a manner which interferes with the service of others or to the operation of nonstandard equipment, if the customer has first been notified and provided with reasonable opportunity to remedy the situation;

PSC 185.37(2)(h) (h) Failure to comply with Wisconsin statutes, commission rules, or commission orders pertaining to utility service;

PSC 185.37(2)(i) (i) Failure to pay costs or fees incurred by and awarded to the utility by a court of law, for pursuit of collection of bills, or failure to pay extraordinary collection charges as allowed and specified in the utility’s tariffs filed with the commission;

PSC 185.37(2)(j) (j) Failure to comply with the utility’s rules or if the customer uses a device that unreasonably interferes with communications or signal services used for reading meters;

PSC 185.37(2)(k) (k) Failure of an applicant for utility service to provide the information or documentation required by ss. PSC 185.30 or 185.305.

PSC 185.37(3) (3) A utility may disconnect utility service without prior notice where a dangerous condition exists for as long as the condition exists. Upon disconnection, the utility shall provide a written explanation of the dangerous condition.

PSC 185.37(4) (4) Service may be discontinued with a written 24-hour notice for nonpayment of a bill covering surreptitious use of water.

PSC 185.37(5) (5) 

PSC 185.37(5)(a) (a) Any one of the items under subd. 1. or any 2 of the items under subd. 2. shall constitute adequate verification of identity and residency, although a utility may accept other forms of verification:

PSC 185.37(5)(a)1. 1. Photo identification card, driver’s license, or U.S. military card;

PSC 185.37(5)(a)2. 2. Social security card, birth or baptismal certificate, or letter of identification from a social service agency or employer.

PSC 185.37(5)(b) (b) An applicant denied or refused service because of this subsection shall be informed in writing of the opportunity to dispute the matter through the commission, and shall be provided with the address and telephone number of the commission.

PSC 185.37(6) (6) A public utility may disconnect residential utility service, without notice, where it has reasonable evidence that utility service is being obtained by potentially unsafe devices or potentially unsafe methods that stop or interfere with the proper metering of the utility service.

PSC 185.37(7) (7) 

PSC 185.37(7)(a) (a) Account arrears incurred by an owner or property manager for rental residential dwelling units may be transferred, without regard to class of service, to the home or office account of the owner or property manager.