DHS 34.26(3) (3) The process for obtaining client satisfaction information shall make allowance for persons who choose not to respond or are unable to respond.

DHS 34.26(4) (4) Prior to a recertification survey under s. DHS 34.03 (6) (c), the program administrator shall prepare and maintain on file a report summarizing the information received through the client satisfaction survey process and indicating:

DHS 34.26(4)(a) (a) Any changes in program policies and operations or to the coordinated community services plan under s. DHS 34.22 (1) made in response to client views.

DHS 34.26(4)(b) (b) Any suggestions for changes in the requirements under this chapter which would permit programs to improve services for clients.

DHS 34.26 History History: Cr. Register, September, 1996, No. 489, eff. 10-1-96; CR 23-053: am. (1) (a), (c) Register September 2023 No. 813, eff. 10-1-23.