Trans 313.10(2)(a) (a) Repair or replace the device within 3 days after service is requested.

Trans 313.10(2)(b) (b) A reasonable number of service centers within the state. If a service provider has a fixed, permanent service center, it may install and service devices using mobile service centers in this state in accordance with s. Trans 313.10 (11). Service centers must establish and maintain reasonable business hours.

Trans 313.10(2)(c) (c) A 24-hour toll-free telephone number to answer questions, and to deal with mechanical problems and emergencies related to the device.

Trans 313.10 Note Note: Nothing in this paragraph is intended to prohibit a manufacturer, vendor or service provider from providing additional alternative communication mechanisms. Explanation of responsibility for responding to telephone inquiries and other communications is required as part of an application filed under s. Trans 313.04 (2) (b) 20.

Trans 313.10(3) (3) Security. A service provider shall comply with all of the following security requirements:

Trans 313.10(3)(a) (a) Only authorized employees of a service provider, manufacturer or the department may observe the installation of a device. Reasonable security measures must be taken to prevent the customer from observing the installation of a device, or obtaining access to installation materials.

Trans 313.10(3)(b) (b) A service provider is prohibited from assisting or facilitating any tampering, circumvention or bypass of a device.

Trans 313.10(3)(c) (c) A service provider may not install a device on a vehicle owned or operated by any of its employees.

Trans 313.10(3)(d) (d) A service provider shall install any security device provided by the manufacturer.

Trans 313.10(3)(e) (e) A service provider may not access or alter the internal components of a handset or vehicle module.

Trans 313.10 Note Note: Internal repairs of handsets and vehicle modules are performed by the manufacturer or a approved manufacturer-approved authorized device repair facility.

Trans 313.10(4) (4) Installation. A service center shall comply with all of the following installation service requirements:

Trans 313.10(4)(a) (a) Installation of a device must be completed within 10 days of a customer request, unless the customer requests scheduling installation at a later date or fails to provide the service center with access to the vehicle as scheduled within the 10-day period.

Trans 313.10(4)(b) (b) A service center shall inspect each vehicle before installing the device. The inspection must include screening procedures to ensure the vehicle in which the device is to be installed is in a mechanical and electrical condition that will allow the device to meet the specifications in s. Trans 313.04 (5). Conditions that the manufacturer has determined would prevent the device from meeting the specifications of s. Trans 313.04 must be repaired before the device is installed. The customer shall be responsible for all the costs of any repairs to the vehicle.

Trans 313.10(4)(c) (c) After a device is installed, the service center shall inspect the vehicle and device to ensure that the installation was performed properly and that it does not interfere with the normal operation of the vehicle.

Trans 313.10(4)(e) (e) A service center is not required to install devices on the following types of motor vehicles:

Trans 313.10(4)(e)1. 1. Motorcycles or autocycles.

Trans 313.10(4)(e)2. 2. Commercial motor vehicles.

Trans 313.10(4)(e)3. 3. Vehicles for which installation instructions for ignition interlock devices do not exist.

Trans 313.10 Note Note: A vehicle’s inclusion in this paragraph is not a determination as to whether a device is capable of being installed on a vehicle. See s. 343.301 (1m) (b), Stats.

Trans 313.10(5) (5) Service requirements. A service provider shall be responsible for all of the following:

Trans 313.10(5)(a) (a) A service provider shall follow the manufacturer’s specifications for service and repair.

Trans 313.10(5)(b) (b) All devices shall be scheduled for service and calibration at intervals not to exceed 60 days. Any failure of a customer to obtain required service or calibration shall be reported to the department in the manner prescribed by the department.

Trans 313.10(5)(c) (c) Each time a device is serviced, the service center shall extract the data recorded in the device’s memory, and transmit the data to the manufacturer for retention in the customer’s file and reporting to the department.

Trans 313.10(6) (6) Removal.

Trans 313.10(6)(a) (a) Whenever a device is removed, the vehicle must be restored to its original condition. All severed wires must be securely reconnected and insulated with heat shrink tubing or its equivalent.

Trans 313.10(6)(b) (b) A service provider, vendor or manufacturer shall transmit proof of installation or removal to the department in the manner prescribed by the department within 3 business days after the installation or removal of a device.

Trans 313.10(7) (7) Training. A service center shall provide an orientation to the ignition interlock device to the driver and any family members or others who may drive the vehicle. The service center shall include information on all service locations, procedures for regular servicing and emergency situations, and a minimum of two successful start sequences performed by the customer in the vehicle as part of the orientation.

Trans 313.10(8) (8) Mouthpieces. A service provider shall supply an adequate number of mouthpieces, breath receptors or other sample components to the customer upon initial installation and each time the device is serviced.