DHS 34.21(8)(a)7.7. Basic mental health and psychopharmacology concepts applicable to crisis situations. DHS 34.21(8)(a)8.8. Techniques and procedures for assessing and responding to the emergency mental health service needs of persons who are suicidal, including suicide assessment, suicide management and prevention. DHS 34.21(8)(a)9.9. Techniques for assessing and responding to the emergency mental health service needs of persons who appear to have problems related to the abuse of alcohol or other drugs. DHS 34.21(8)(a)10.10. Techniques and procedures for providing non-violent crisis management for clients, including verbal de-escalation, methods for obtaining backup, and acceptable methods for self-protection and protection of the client and others in emergency situations. DHS 34.21(8)(a)11.11. Policy on telehealth, including when telehealth can be used and by whom, patient privacy and information security considerations, and the right to decline services provided via telehealth. DHS 34.21(8)(b)1.1. Each newly hired staff person who has had less than 6 months of experience in providing emergency mental health services shall complete a minimum of 40 hours of documented orientation training within 3 months after beginning work with the program. DHS 34.21(8)(b)2.2. Each newly hired staff person who has had 6 months or more of prior experience in providing emergency mental health service shall complete a minimum of 20 hours of documented orientation training within 3 months after beginning work with the program. DHS 34.21(8)(b)3.3. Each volunteer shall receive at least 40 hours of orientation training before working directly with clients or their families. DHS 34.21(8)(c)(c) Ongoing training program. Each program shall develop and implement an ongoing training program for all staff, which may include but is not limited to: DHS 34.21(8)(c)4.4. Discussion and presentation of current principles and methods of providing emergency mental health services. DHS 34.21(8)(d)1.1. Each professional staff person shall participate in at least the required number of hours of annual documented training necessary to retain certification or licensure. DHS 34.21(8)(d)2.2. Staff shall receive at least 8 hours per year of inservice training on emergency mental health services, rules and procedures relevant to the operation of the program, compliance with state and federal regulations, cultural competency in mental health services and current issues in client’s rights and services. Staff who are shared with other community mental health programs may apply inservice hours received in those programs toward this requirement. DHS 34.21(8)(e)(e) Training records. A program shall maintain as part of its central administrative records updated, written copies of its orientation program, evidence of current licensure and certification of professional staff, and documentation of orientation and ongoing training received by program staff and volunteers. DHS 34.21 HistoryHistory: Cr. Register, September, 1996, No. 489, eff. 10-1-96; corrections in (3) (b) 12., (8) (a) 5. and 16. made under s. 13.93 (2m) (b) 7., Stats., Register, April, 2000, No. 532; corrections in (3) (b) 12., 16., (8) (a) 5. and 6. made under s. 13.92 (4) (b) 7., Stats., Register November 2008 No. 635; CR 23-053: am (7) (d), (e), (k), cr. (8) (a) 11. Register September 2023 No. 813, eff. 10-1-23. DHS 34.22(1)(a)(a) Each emergency mental health services program shall prepare a written plan for providing coordinated emergency mental health services within the county. The coordinated emergency mental health services plan shall include all of the following: DHS 34.22(1)(a)1.1. A description of the nature and extent of the emergency mental health service needs in the county.