NR 809.835 History History: CR 09-073: cr. Register November 2010 No. 659, eff. 12-1-10; CR 15-049: cr. (2m), r. and recr. (3) Register March 2016 No. 723, eff. 4-1-16.

NR 809.837 NR 809.837 Consumer confidence report delivery and recordkeeping.

NR 809.837(1) (1) General delivery requirements. Except as provided in sub. (7), water suppliers for each community water system shall mail or otherwise directly deliver one copy of the report to each customer. Electronic delivery of the report is allowed if the water supplier of a community water system uses paper or electronic communication containing uniform resource locator (URL) information providing a direct link to the report and if the communication prominently displays the URL and a notice explaining the nature of the link. The electronic link shall take the customer to the entire report without directing the customer to another internet page.

NR 809.837(2) (2) Delivery to consumers that are not billed. The water supplier shall make a good faith effort to reach consumers who do not get water bills, using means recommended by the department. EPA expects that an adequate good faith effort will be tailored to the consumers who are served by the public water system but are not bill-paying customers, such as renters or workers. A good faith effort to reach consumers would include a mix of methods appropriate to the particular public water system such as: Posting the reports on the Internet; mailing to postal patrons in metropolitan areas; advertising the availability of the report in the news media; publication in a local newspaper; posting in public places such as cafeterias or lunch rooms of public buildings; delivery of multiple copies for distribution by single-biller customers such as apartment buildings or large private employers; delivery to community organizations.

NR 809.837(3) (3) Delivery to the department. No later than the date the public water system is required to distribute the report to its customers, the water supplier for each community water system shall also mail a copy of the report to the department, along with a certification that the report has been distributed to customers, and that the information is correct and consistent with the compliance monitoring data previously submitted to the department.

NR 809.837(4) (4) Delivery to other agencies. No later than the date the public water system is required to distribute the report to its customers, the water supplier for each community water system shall deliver the report to any other agency or clearinghouse identified by the department.

NR 809.837(5) (5) Report availability. The water supplier for each community water system shall make its reports available to the public upon request.

NR 809.837(6) (6) Internet posting. The water supplier for each community water system serving 100,000 or more persons shall post its current year’s report to a publicly accessible site on the Internet.

NR 809.837(7) (7) Governor’s waiver of report delivery. The Governor of Wisconsin or the governor’s designee may waive the requirement of sub. (1) for community water systems serving fewer than 10,000 persons.

NR 809.837(7)(a) (a) The water supplier for a public water system that has received a waiver under this subsection shall do all of the following:

NR 809.837(7)(a)1. 1. Publish the reports in one or more local newspapers serving the area in which the public water system is located.

NR 809.837(7)(a)2. 2. Inform the customers that the reports will not be mailed, either in the newspapers in which the reports are published or by other means approved by the department.

NR 809.837(7)(a)3. 3. Make the reports available to the public upon request.

NR 809.837(7)(b) (b) The water supplier for a public water system serving 500 or fewer persons that has received a waiver under this subsection may forego the requirements of par. (a) 1. and 2. if they provide notice at least once per year to their customers by mail, door-to-door delivery or by posting in an appropriate location that the report is available upon request.

NR 809.837(8) (8) Retention of reports. Any public water systems subject to this subchapter shall retain copies of its consumer confidence report for no less than 3 years.

NR 809.837 History History: CR 09-073: cr. Register November 2010 No. 659, eff. 12-1-10; CR 15-049: am. (1), (3), Appendix A to Subchapter V Register March 2016 No. 723, eff. 4-1-16; CR 21-088: am. Appendix A to Subchapter V Register July 2022 No. 799, eff. 8-1-22.

- See PDF for table

Key:

AL =   Action Level

MCL =   Maximum Contaminant Level

MCLG =   Maximum Contaminant Level Goal

MFL =   million fibers per liter

MRDL =   Maximum Residual Disinfectant Level

MRDLG = Maximum Residual Disinfectant Level Goal

mrem/year = millirems per year (a measure of radiation
absorbed by the body)

N/A =   Not Applicable

NTU =   Nephelometric Turbidity Units (a measure of water clarity)

pCi/l =   picocuries per liter (a measure of radioactivity)

ppm =   parts per million, or milligrams per liter (mg/l)