DHS 34.21(7)(f)(f) Day to day clinical supervision and consultation for individual program staff is provided by mental health professionals qualified under sub. (3) (b) 1. to 8. DHS 34.21(7)(g)(g) Clinical supervision is accomplished by one or more of the following means: DHS 34.21(7)(g)1.1. Individual sessions with the staff member to review cases, assess performance and let the staff member know how he or she is doing. DHS 34.21(7)(g)2.2. Individual side-by-side sessions in which the supervisor is present while the staff person provides emergency mental health services and in which the supervisor assesses, teaches and gives advice regarding the staff member’s performance. DHS 34.21(7)(g)3.3. Group meetings to review and assess staff performance and provide staff advice or direction regarding specific situations or strategies. DHS 34.21(7)(g)4.4. Other professionally recognized methods of supervision, such as review using videotaped sessions and peer review, if the other methods are approved by the department and are specifically described in the written policies of the program. DHS 34.21(7)(h)(h) Clinical supervision provided for individual program staff is documented in writing. DHS 34.21(7)(i)(i) Peer clinical consultation is documented in either a regularly maintained program record or a personal diary of the mental health professional receiving the consultation. DHS 34.21(7)(j)(j) The clinical director is permitted to direct a staff person to participate in additional hours of supervision or consultation beyond the minimum identified in this section in order to ensure that clients of the program receive appropriate emergency mental health services. DHS 34.21(7)(k)(k) A mental health professional providing clinical supervision is permitted to deliver no more than 60 hours per week of direct crisis mental health services and supervision in any combination of clinical settings. DHS 34.21(8)(a)(a) Orientation program. Each program shall develop and implement an orientation program for all new staff and regularly scheduled volunteers. The orientation shall be designed to ensure that staff and volunteers know and understand all of the following: DHS 34.21(8)(a)7.7. Basic mental health and psychopharmacology concepts applicable to crisis situations. DHS 34.21(8)(a)8.8. Techniques and procedures for assessing and responding to the emergency mental health service needs of persons who are suicidal, including suicide assessment, suicide management and prevention. DHS 34.21(8)(a)9.9. Techniques for assessing and responding to the emergency mental health service needs of persons who appear to have problems related to the abuse of alcohol or other drugs. DHS 34.21(8)(a)10.10. Techniques and procedures for providing non-violent crisis management for clients, including verbal de-escalation, methods for obtaining backup, and acceptable methods for self-protection and protection of the client and others in emergency situations. DHS 34.21(8)(a)11.11. Policy on telehealth, including when telehealth can be used and by whom, patient privacy and information security considerations, and the right to decline services provided via telehealth. DHS 34.21(8)(b)1.1. Each newly hired staff person who has had less than 6 months of experience in providing emergency mental health services shall complete a minimum of 40 hours of documented orientation training within 3 months after beginning work with the program. DHS 34.21(8)(b)2.2. Each newly hired staff person who has had 6 months or more of prior experience in providing emergency mental health service shall complete a minimum of 20 hours of documented orientation training within 3 months after beginning work with the program. DHS 34.21(8)(b)3.3. Each volunteer shall receive at least 40 hours of orientation training before working directly with clients or their families. DHS 34.21(8)(c)(c) Ongoing training program. Each program shall develop and implement an ongoing training program for all staff, which may include but is not limited to: