PSC 185.30(3)(c)2.f.f. Current employee photo identification card that includes information, such as the employer’s telephone number or address, which can be used for verification purposes.

PSC 185.30(3)(c)2.g.g. Letter of identification from a social service agency or employer that includes information, such as the agency or employer’s telephone number or address, which can be used for verification purposes.

PSC 185.30(3)(d)1.1. A utility shall accept any one of the following items as adequate verification of an applicant’s residency, although it may accept other forms of verification:

PSC 185.30(3)(d)1.e.e. Current paycheck or pay stub showing the applicant’s name and address, and the employer’s name.

PSC 185.30(3)(d)1.f.f. Verification of address provided by a social service or government agency.

PSC 185.30(3)(d)2.2. A utility may require an applicant to provide information that may be used for verification purposes, such as a telephone number or address, if the applicant submits one of the items in subd. 1. b., c., e., or f. to the utility.

PSC 185.30(3)(e)(e) If a request for verification of identity or residency is based on par. (a) 2., the utility may require that the applicant provide the information in s. 196.23 (1), Stats.

PSC 185.30(3)(f)(f) If a utility requests information under this subsection, it shall inform the applicant of all items that are acceptable for verification of identity or residency, and allow the applicant to choose which items the applicant wishes to provide.

PSC 185.30(3)(g)(g) If an applicant refuses to provide the information under pars. (c) or (d) or a utility finds, with reasonable certainty, that the verification is falsified, the utility may request an additional item, refuse service or disconnect service.

PSC 185.30(4)(a)(a) Except under exceptional circumstances, a utility shall approve or deny an application for service no later than 10 calendar days after receipt of the information required under this section. An unexpectedly high volume of requests for service shall not constitute exceptional circumstances.

PSC 185.30(4)(b)(b) A utility shall notify the applicant in writing within 5 days of its denial. A utility may notify an applicant verbally before written notification is sent. An application shall be considered denied when a service refusal has been finalized and no immediate conditions that could change that refusal remain. The notification shall include all of the following:

PSC 185.30 NoteNote: For example, if a utility has told a customer that it would supply service if the customer makes a payment, enters a deferred payment agreement or provides additional identity or residency information under sub. (3), the refusal is still conditional and has not been finalized.

PSC 185.30(4)(c)(c) If a third party applies for service, a utility shall send written notification of the application to the most recent previous address of the person responsible for payment and the address for which service has been requested.

PSC 185.30(4)(d)(d) If an applicant indicates that a third party is responsible for payment, a utility shall send written notification of the approval or denial of an application to both the third party and the applicant within 5 days of the application’s approval or denial, although a utility may notify the third party and applicant before written confirmation is sent. If service is refused, the written notification shall include the information in par. (b) 1. to 3.