DHS 10.23(2)(j)2.2. Advocacy resources available to assist the person in resolving appeals and grievances. DHS 10.23(2)(j)3.3. Service and program options available to the person if the disenrollment occurs. DHS 10.23(2)(j)4.4. Information about the availability of assistance with re-enrollment. DHS 10.23(3)(3) Access to family care and other benefits. Benefits to which the resource center shall provide access are all the following: DHS 10.23(3)(a)1.1. The requirements specified in s. DHS 10.31 shall govern application and determination of eligibility for the family care benefit. DHS 10.23(3)(a)2.2. A resource center shall offer a functional screening and a financial eligibility and cost-sharing screening to any individual over the age of 17 years and 6 months who appears to have a disability or condition requiring long-term care and who meets any of the following conditions: DHS 10.23(3)(a)2.c.c. The person is seeking admission to a nursing home, community-based residential facility, adult family home, or residential care apartment complex, subject to the exceptions under s. DHS 10.73 (4) (a). DHS 10.23(3)(a)3.3. If a person accepts the offer, the resource center shall provide the screens. DHS 10.23(3)(b)(b) Medical assistance, SSI, state supplemental payments and food stamps. The resource center shall provide, directly or through referral, access to all of the following: DHS 10.23(3)(b)2.2. State supplemental payments under s. 49.77, Stats., to the federal supplemental security income (SSI) program under USC 1381 to 1383d, including the increased or “exceptional” payments (SSI-E) under s. 49.77 (3s), Stats. DHS 10.23(4)(a)(a) The resource center shall identify persons who may need elder abuse or adult protective services and shall provide or facilitate access to services for eligible individuals under s. 46.90 and chs. 51 and 55, Stats. DHS 10.23(4)(b)(b) The resource center may provide elder abuse and adult protective services directly, if a county agency, or through cooperation with the local public agency or agencies that provide the services. If the resource center is not the county agency designated under s. 46.90 or ch. 55, Stats., it shall have a memorandum of understanding with the designated agency or agencies regarding how these services are to be coordinated. The memorandum shall specify staff contacts, hours of operation and referral processes and procedures. DHS 10.23(5)(5) Staff qualifications. Persons providing resource center services, whether directly employed by the resource center or indirectly under subcontract or memorandum of understanding with another organization, shall have the following qualifications: DHS 10.23(5)(a)(a) Persons answering the information and assistance telephone line shall be trained and knowledgeable about all of the following: DHS 10.23(5)(a)1.1. The mission, operations and referral policies of the resource center. DHS 10.23(5)(a)3.3. Telephone etiquette and communication skills, including how to recognize and respond to special hearing or language needs. DHS 10.23(5)(b)(b) Persons providing information and assistance services, long-term care options counseling, benefits counseling, the functional screen and financial eligibility and cost-sharing screen and choice counseling shall: DHS 10.23(5)(b)1.1. Be competent to provide these services to the resource center’s target population. DHS 10.23(5)(b)2.2. Meet at least one of the following requirements for education and experience: DHS 10.23(5)(b)2.a.a. Bachelor of arts or science degree, preferably in a health or human services related field, and at least one year of experience working with at least one of the resource center’s target populations. DHS 10.23(5)(b)2.b.b. Four years of post-secondary education and experience working with at least one of the target populations or an equivalent combination of education and experience, either in long-term support or a related human services field.