AB711,12,2521 (e) A person whose license has been suspended, revoked, or refused renewal
22under this subsection may request a hearing under s. 227.44 within 30 days after the
23date of suspension, revocation, or refusal. The office may appoint a hearing examiner
24under s. 227.46 to conduct the hearing. This paragraph does not apply to a
25suspension or revocation under pars. (b) to (d).
AB711,13,3
1(f) An abatement of the license fee may not be made if the license is suspended
2or revoked under this subsection or surrendered in connection with a suspension or
3revocation proceeding.
AB711,13,5 4(12) All fees received by the office under this section shall be credited to the
5appropriation account under s. 20.144 (1) (g).
AB711,13,8 6224.106 Student loan servicers. (1) In this section, “nonconforming
7payment" means a payment on a student education loan that is different from the
8required payment.
AB711,13,12 9(2) (a) Except as otherwise provided in federal law, a federal student education
10loan agreement, or a contract between the federal government and a student loan
11servicer, a student loan servicer shall comply with the requirements of this
12subsection.
AB711,13,1513 (b) A student loan servicer shall respond to a written inquiry from a student
14loan borrower or the representative of a student loan borrower within 30 days after
15receiving the inquiry.
AB711,13,1716 (c) Upon receipt of a nonconforming payment on a student education loan, a
17student loan servicer shall do all of the following:
AB711,13,1918 1. Ask the student loan borrower how the student loan borrower prefers the
19student loan servicer to apply the nonconforming payment.
AB711,13,2120 2. Note how the student loan borrower prefers the student loan servicer to
21apply the nonconforming payment.
AB711,13,2322 3. Apply the nonconforming payment in the manner preferred by the student
23loan borrower.
AB711,14,3
14. Until the student loan borrower indicates otherwise, apply any future
2nonconforming payments in the same manner preferred by the student loan
3borrower as noted under subd. 2.
AB711,14,74 (d) If there is a sale, assignment, or other transfer of the servicing of a student
5education loan that results in a change in the identity of the person to whom a
6student loan borrower is required to send payments or direct any communication
7concerning the student education loan, all of the following apply:
AB711,14,128 1. As a condition of the sale, assignment, or transfer, the student loan servicer
9shall require the new student loan servicer to honor all benefits originally
10represented as available to the student loan borrower during the repayment of the
11student education loan and preserve the availability of these benefits, including any
12benefits for which the student loan borrower has not yet qualified.
AB711,14,1713 2. Within 45 days after the sale, assignment, or transfer, the student loan
14servicer shall transfer to the new student loan servicer all information regarding the
15student loan borrower, the account of the student loan borrower, and the student
16education loan of the student loan borrower, including the repayment status of the
17student loan borrower and any benefits associated with the student education loan.
AB711,14,2018 3. The sale, assignment, or transfer of the servicing of the student education
19loan shall be completed at least 7 days before the next payment on the student
20education loan is due.
AB711,15,221 (e) A student loan servicer that obtains the right to service a student education
22loan shall adopt policies and procedures to verify that the student loan servicer has
23received all information regarding the student loan borrower, the account of the
24student loan borrower, and the student education loan of the student loan borrower,

1including the repayment status of the student loan borrower and any benefits
2associated with the student education loan.
AB711,15,3 3(3) A student loan servicer may not do any of the following:
AB711,15,54 (a) Directly or indirectly employ a scheme, device, or artifice to defraud or
5mislead any student loan borrower.
AB711,15,116 (b) Engage in an unfair or deceptive practice toward any person or
7misrepresent or omit any material information in connection with the servicing of
8a student education loan, including misrepresenting the amount, nature, or terms
9of any fee or payment due or claimed to be due on a student education loan, the terms
10and conditions of the loan agreement, or the student loan borrower's obligations
11under the loan.
AB711,15,1212 (c) Obtain property by fraud or misrepresentation.
AB711,15,1413 (d) Misapply student education loan payments to the outstanding balance of
14a student education loan.
AB711,15,1615 (e) Provide inaccurate information to a credit bureau, thereby harming the
16determination of a student loan borrower's creditworthiness.
AB711,15,2017 (f) Fail to report both the favorable and unfavorable payment history of a
18student loan borrower to a nationally recognized consumer credit bureau at least
19annually if the student loan servicer regularly reports information to such a credit
20bureau.
AB711,15,2521 (g) Refuse to communicate with an authorized representative of a student loan
22borrower who provides a written authorization signed by the student loan borrower,
23except that the student loan servicer may adopt procedures reasonably related to
24verifying that the representative is in fact authorized to act on behalf of the student
25loan borrower.
AB711,16,3
1(h) Make any false statement or omit a material fact in connection with
2information or reports filed with a governmental agency or in connection with an
3investigation conducted by the office or another governmental agency.
AB711,16,64 (i) Fail to evaluate a student loan borrower for an income-based repayment
5program prior to placing the student loan borrower in forbearance or default, if an
6income-based repayment program is available to the student loan borrower.
AB711,16,97 (j) Violate any applicable federal law or regulation relating to student
8education loan servicing, including the federal Truth in Lending Act, 15 USC 1601
9to 1667f, and regulations adopted under that act.
AB711,16,12 10(4) (a) A student loan borrower injured by violation of this section may bring
11an action in any court of competent jurisdiction and recover the damages, fees, and
12penalties set forth in par. (b).
AB711,16,1513 (b) A student loan servicer that fails to comply with any requirement imposed
14under this section with respect to a student loan borrower is liable in an amount
15equal to the sum of all of the following: