SB691,11,13 (b) Upon request by the office, a student loan servicer shall make the records under par. (a) available or shall send these records to the office by registered or certified mail, return receipt requested, or by any express delivery carrier that provides a dated delivery receipt, not later than 5 business days after requested by the office to do so. The office may grant a licensee additional time to make these records available or to send the records to the office.

SB691,11,15 (11) (a) The office may suspend, revoke, or refuse to renew a license issued under this section if the office finds any of the following:

SB691,11,17 1. That the licensee has violated any provision of this subchapter, any rule promulgated thereunder, or any lawful order of the office made thereunder.

SB691,11,20 2. That any fact or condition exists that, if it had existed at the time of the original application for the license, clearly would have warranted a denial of the license.

SB691,11,22 3. That the licensee made a material misstatement in an application for a license or in information furnished to the office.

SB691,11,23 4. That the licensee has failed to pay any fee required under this section.

SB691,12,9 (b) The office shall suspend a license issued under this section if the office finds that the licensee is an individual who fails to comply, after appropriate notice, with a subpoena or warrant issued by the department of workforce development or a county child support agency under s. 59.53 (5) and related to paternity or child support proceedings or who is delinquent in making court-ordered payments of child or family support, maintenance, birth expenses, medical expenses, or other expenses related to the support of a child or former spouse, as provided in a memorandum of understanding entered into under s. 49.857. A licensee whose license is suspended under this paragraph is entitled to a notice and hearing only as provided in a memorandum of understanding entered into under s. 49.857 and is not entitled to any other notice or hearing under this section.

SB691,12,14 (c) The office shall revoke a license issued under this section if the department of revenue certifies under s. 73.0301 that the licensee is liable for delinquent taxes. A licensee whose license is revoked under this paragraph for delinquent taxes is entitled to a notice under s. 73.0301 (2) (b) 1. b. and a hearing under s. 73.0301 (5) (a) but is not entitled to any other notice or hearing under this section.

SB691,12,20 (d) The office shall revoke a license issued under this section if the department of workforce development certifies under s. 108.227 that the licensee is liable for delinquent unemployment insurance contributions. A licensee whose license is revoked under this paragraph for delinquent unemployment insurance contributions is entitled to a notice under s. 108.227 (2) (b) 1. b. and a hearing under s. 108.227 (5) (a) but is not entitled to any other notice or hearing under this section.

SB691,12,25 (e) A person whose license has been suspended, revoked, or refused renewal under this subsection may request a hearing under s. 227.44 within 30 days after the date of suspension, revocation, or refusal. The office may appoint a hearing examiner under s. 227.46 to conduct the hearing. This paragraph does not apply to a suspension or revocation under pars. (b) to (d).

SB691,13,3 (f) An abatement of the license fee may not be made if the license is suspended or revoked under this subsection or surrendered in connection with a suspension or revocation proceeding.

SB691,13,5 (12) All fees received by the office under this section shall be credited to the appropriation account under s. 20.144 (1) (g).

SB691,13,8 224.106 Student loan servicers. (1) In this section, “nonconforming payment" means a payment on a student education loan that is different from the required payment.

SB691,13,12 (2) (a) Except as otherwise provided in federal law, a federal student education loan agreement, or a contract between the federal government and a student loan servicer, a student loan servicer shall comply with the requirements of this subsection.

SB691,13,15 (b) A student loan servicer shall respond to a written inquiry from a student loan borrower or the representative of a student loan borrower within 30 days after receiving the inquiry.

SB691,13,17 (c) Upon receipt of a nonconforming payment on a student education loan, a student loan servicer shall do all of the following:

SB691,13,19 1. Ask the student loan borrower how the student loan borrower prefers the student loan servicer to apply the nonconforming payment.

SB691,13,21 2. Note how the student loan borrower prefers the student loan servicer to apply the nonconforming payment.

SB691,13,23 3. Apply the nonconforming payment in the manner preferred by the student loan borrower.

SB691,14,3 4. Until the student loan borrower indicates otherwise, apply any future nonconforming payments in the same manner preferred by the student loan borrower as noted under subd. 2.

SB691,14,7 (d) If there is a sale, assignment, or other transfer of the servicing of a student education loan that results in a change in the identity of the person to whom a student loan borrower is required to send payments or direct any communication concerning the student education loan, all of the following apply:

SB691,14,12 1. As a condition of the sale, assignment, or transfer, the student loan servicer shall require the new student loan servicer to honor all benefits originally represented as available to the student loan borrower during the repayment of the student education loan and preserve the availability of these benefits, including any benefits for which the student loan borrower has not yet qualified.

SB691,14,17 2. Within 45 days after the sale, assignment, or transfer, the student loan servicer shall transfer to the new student loan servicer all information regarding the student loan borrower, the account of the student loan borrower, and the student education loan of the student loan borrower, including the repayment status of the student loan borrower and any benefits associated with the student education loan.

SB691,14,20 3. The sale, assignment, or transfer of the servicing of the student education loan shall be completed at least 7 days before the next payment on the student education loan is due.

SB691,15,2 (e) A student loan servicer that obtains the right to service a student education loan shall adopt policies and procedures to verify that the student loan servicer has received all information regarding the student loan borrower, the account of the student loan borrower, and the student education loan of the student loan borrower, including the repayment status of the student loan borrower and any benefits associated with the student education loan.

SB691,15,3 (3) A student loan servicer may not do any of the following:

SB691,15,5 (a) Directly or indirectly employ a scheme, device, or artifice to defraud or mislead any student loan borrower.

SB691,15,11 (b) Engage in an unfair or deceptive practice toward any person or misrepresent or omit any material information in connection with the servicing of a student education loan, including misrepresenting the amount, nature, or terms of any fee or payment due or claimed to be due on a student education loan, the terms and conditions of the loan agreement, or the student loan borrower's obligations under the loan.

SB691,15,12 (c) Obtain property by fraud or misrepresentation.